Richer Sounds - Croydon Opiniones 

1381
TrustScore: 5 sobre 5

4,9

109 South End, CR0 1BG Croydon, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought an LG G5, from curry's and was awaiting delivery. It was £2300. I then saw that Richer Sounds was offering the same TV but at £1899 and including an LG sound bar, worth £799. WHAT A DEAL!!!... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across. From the moment I walked in, Dominic went above... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1381)

24.651 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Advice

Good prices top quality equipment but more than anything - great advice.

29 de noviembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service, that you do not usually find nowadays. The team at Croydon Richer Sounds have gone out of their way to assist me with an issue with my new Panasonic TV and Sky Q.
Trying to watch Ultra HD on the new Panasonic resulted in the picture blanking out.
The team arranged for someone to come to my house and fully test the TV, establishing the problem was a compatibility issue between the Sky Q box and the TV. Also assisted me in by contacting Panasonic Customer service on my behalf, when they dismissive.
Unable to resolve the problem, the team agreed to change the TV for a different brand as neither Sky or Panasonic were interested in resolving the issue, blaming each other.
Thank you to Dominic, Kerian, Paul and Richard, for all your patience, assistance and excellent customer service.
Can’t recommend Richer Sounds Croydon enough.

14 de noviembre de 2025
Valorada con 5 estrellas sobre 5

I was quite pleased with my purchase…

I was quite pleased with my purchase from Richer sounds for the first time. I can’t think of another company that carries high-quality sound and technology like this.

The Team of staff are super super helpful and thanks again to the sales manager who helped me out choosing The right brand. so I thank him for that. And you will see me soon again.

25 de noviembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

RicherSounds, A Good Honest Retailer

RicherSounds. Offers honest and good advice. I have used them for my Hi-Fi and Home Cinema needs for almost 40 years. They don't push any equipment but listen to your requirements and suggest solutions. My mobility is restricted now so I can't really visit their shops easily so I depend on trust. Don't go to the normal box pushers, use people that have good training and experience. You won't regret it.

20 de noviembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 3 estrellas sobre 5

Poor fitting service

Knowledgeable staff but additional offered wall fitting service was a huge let down which ruined the experience ie Waited over a week and then told another two weeks with no response to a simple enquiry. Disappointing that Richer Sounds uses someone with not their high standards of customer service

21 de noviembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

I was most concerned to read that the approved installer we referred you to let both you and us down so badly. I will investigate urgently with our Head of Installation and we will review our relationship with this company to make it clear that we expect the same high standards you rightly point out our customers, including yourself, deserve.

In the meantime our customer service team will be in touch to find out what the query you had was so we can answer it and find a resolution to the wall mounting issue also..

seniorcomplaintsteam@richersounds.com

Sincere apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Shopping with Richer Sounds

Shopping with Richer Sounds is a real pleasure. Only advice asked for is given, there’s never pressure to purchase and all the staff are so accommodating with getting you the best deal.
Thank you Croydon, I got a great deal on my big TV.

21 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Wonderful customer service

Great guys. Whole of stuff know what they do. Highest customer service!!!! 1000 percent recommend 😁😁😁

17 de noviembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

everyone has been very helpful

everyone has been very helpful, friendly and patience. definitely recommend!

20 de noviembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great company

Great company, have used them since the 70's

18 de noviembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Good service and very helpful advice.

Paul was very helpful when buying a DVD player/recorder and sent an email with a link to the manual. Didn't need it in the end as it actually came with a paper manual but good of him to do that. Kept informed by Richer sounds when it would be arriving and got it the following day. We will be shopping with Richer Sounds again.

18 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Customer Service

I made a genuine mistake and bought the wrong TV stand for the wall and was very happy that the item was taken back, without any fuss

15 de agosto de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Dealt with Paul in Croydon store

Dealt with Paul in Croydon store
Amazing knowledge and sound advice
Came through with a brilliant deal and will be back next year to purchase additional TV

17 de noviembre de 2025
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

We visited the branch in South Croydon…

We visited the branch in South Croydon and met Kieran. We were looking for a record player for our daughter’s 16th birthday. Kieran could not have been more helpful & accommodating. He went above and beyond to meet our needs.
My daughter is soo happy with the purchase. Thanks a million again to Kieran he is a credit to the company!

23 de noviembre de 2025
Opinión espontánea
Logotipo de Richer Sounds - Croydon

Respuesta de Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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