Richer Sounds - Distribution Opiniones 

3203
•
TrustScore: 5 sobre 5

5,0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Reino Unido

  • 0333 900 0093

5,0

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(3203)

24.593 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service and great value

I couldn’t be happier. From the initial purchase made over the phone with Justin, who was extremely helpful, to the efficient and friendly delivery by Carol and Paul, the whole experience was excellent.

Having previously tried to make the same purchase through John Lewis, the difference in customer service was striking. I’ve been a loyal John Lewis customer for many years, but Richer Sounds were far more helpful, responsive and straightforward to deal with. They also offered better value and a lower overall cost.

It’s refreshing to deal with a company that genuinely seems to value its customers and makes the whole process so easy. I will definitely shop with them again.

19 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great delivery from Gareth and Mark

Great delivery from Gareth and Mark. Great communications through the day, were bang on time, friendly and helpful.

19 de agosto de 2026
Opinión espontánea
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Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Prompt delivery and kept fully…

Prompt delivery and kept fully informed. Friendly team who were happy to help! Highly recommended.

19 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent advice

Excellent advice. Efficient & polite delivery from Gareth & Mark. Altogether brilliant. Thanks.

19 de agosto de 2026
Opinión espontánea
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Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Karol and Paul were so nice and…

Karol and Paul were so nice and professional

18 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Took a delivery of a 65”tv.

Took a delivery of a 65”tv to my second floor flat.Karol and Paul did a superb job of getting it right to the door then inside for me.Great service and a credit to Richer Sounds.They asked if I needed any more help but I was fine.
Thanks again Lads !!

18 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Very happy.

My son accepted the delivery and said the two that brought the TV were nice. And usually he is a bit jittery around people he doesn't know.

17 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Richer Sounds - Great Service

Great service on the telephone & at Hanley store Jack and Chris👍
Delivery up to 5 days... Great communication by email and phone. Delivery in less than 48hours.
Able to track. Tracy rang with ETA.
Arrived, great service, friendly, respectful ( even asked about removing her shoes before coming in) Travis & Tracey both deserve a shout out. Thank you 😊. Took photos of proof of delivery. Well organized. Not opened the packaging yet so unable to comment any further. It's literally just arrived!

18 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Trav was excellent

Trav was excellent. He phoned to let us know he was on his way and was extremely pleasant, polite and helpful when delivering the item.

17 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Installers very polite

Gareth and Mark were very polite, they called ahead of time to make sure I was in. This was on top of the notifications via SMS. Delivery was on time, the guys were very prompt and courteous. They insisted on removing their shoes. Very happy with the delivery

17 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Tv purchase and delivery

Ordered Tv on line with Richer Sounds.Easy process. Believed delivery would be 5 working days but was in fact 2 working days!
Follow up text message confirming purchase then another message confirming delivery date.
Text message then followed with 3hr delivery window and then a message confirming arrival in 5 minutes.
On the day dealt with Gareth and Mark who looked and acted very professional and were very polite annd friendly .Even offering to take there shoes off before entering our property.
Thanks everyone at Richer Sounds. First class service!!

17 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Gareth was a polite friendly bloke

Gareth was a polite friendly bloke. kept me upto date on when he was going to arrive and was on time. Also was very careful and helpful with my product. Nothing was to much. Gareth is a credit to your company. If only all delivery people were like this. Keep him he is a good one 😀

14 de agosto de 2026
Opinión espontánea
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Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Perfect delivery thanks

Perfect delivery thanks

14 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Gareth and karol carried our new TV…

Gareth and karol carried our new TV down to our games room at the bottom of the garden. 100 metres. Very kind of them. They were both very polite and good humoured. Even on the hottest day of the year.

13 de agosto de 2026
Opinión espontánea
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Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Our television was delivered by Gareth…

Our television was delivered by Gareth and Paul. I received a call telling me they were on their way and they arrived exactly on time. They were both friendly and helpful taking the time to check the packaging for any signs of damage.
A brilliant service and I would recommend them wholeheartedly.

11 de agosto de 2026
Opinión espontánea
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Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great communication

Great communication about delivery.
Courteous and helpful when making the delivery

13 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Paul and Trav were excellent

Paul and Trav were excellent. They kept me informed all the way through the delivery process which was made safely and securely. Many thanks.

13 de agosto de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great service from Trav and Mike they…

Great service from Trav and Mike they rang first then brought my parcels in to the living room very polite and clean great job guys

13 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Brilliant work from start to finish

Brilliant work from start to finish. Great tracker, excellent communications with a call ahead. Mike and Trav working like trojans in the extreme heat getting the huge TV up the stairs and into the office. Thanks!

13 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Distribution

Thank you for your wonderful feedback

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