Having dealt with Richer Sounds before it was an obvious choice when upgrading our TV. Visited their Liverpool branch who couldn't have been more helpful. Ordered A Hisense TV & soundbar & arranged a... Ver más
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Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB
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Having dealt with Richer Sounds before it was an obvious choice when upgrading our TV. Visited their Liverpool branch who couldn't have been more helpful. Ordered A Hisense TV & soundbar & arranged a... Ver más
La empresa ha respondido
Visit the shop looking to place an order for JBL speakers and stands. Dave ordered them in, the price was the best to to found. I was kept upto date on the status of the order as they were being... Ver más
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We had a delivery today of our online purchase a new TV from Richer Sounds. Gareth the young man who delivered our TV was friendly, professional and respectful of our property. We would highly recomme... Ver más
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Ordered Friday delivered Monday. Delivered at specified by a very friendly driver. Looking forward to unboxing and watching England on Wednesday Have now set up my telly superb. Dead easy to set up... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Reino Unido
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Trav and Rob were very friendly and made sure to confirm we had our warranty cover. Excellent service

Respuesta de Richer Sounds - Distribution
Easy buying process online and Gareth out delivery driver was so helpful and kept us up to date on where he was and when he would be arriving - would highly recommend buying from Richer Sounds - product range is great and we are very happy with our new TV - and at a very competitive price too

Respuesta de Richer Sounds - Distribution
Gareth and Mark have just delivered my new Samsung TV. They couldn't have been more efficient. They are a credit to your company.

Respuesta de Richer Sounds - Distribution
Excellent experience with Mark and Trav. Called ahead, very courteous delivery and had an informative chat with me about the new TV.
Very positive all round

Respuesta de Richer Sounds - Distribution
Tracy and Paul delivered my Hisense 50 inches to my doorstep. I appreciate their efforts because of their calls to alert me that were they were close to my place. My television was delieved as expected. Thank you, guys. Kudos!

Respuesta de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution
Excellent communication. Friendly and very very helpful delivery drivers. 10/10 experience start to finish

Respuesta de Richer Sounds - Distribution
Equipment delivered on time. Gareth and Travis helpful and polite and kept me up to date re delivery timings

Respuesta de Richer Sounds - Distribution
Good communication on delivery time. Great care taken by Gareth and Trav.. 5stars again for Richer Sounds.

Respuesta de Richer Sounds - Distribution
Would highly recommend this company . And the delivery team Rob & Tracy was amazing

Respuesta de Richer Sounds - Distribution
I wanted to buy a small TV, not the most glamorous thing. Harrison fully engaged and gave me good advice, with no hard sell.
The delivery team, Karol and Paul, were excellent too. Good communication re. arrival time. Very friendly and helpful.
A good experience.

Respuesta de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution
Got a call to say they were ten minutes away, which was appreciated
Very friendly man who brought the items into my home and advised to contact if there were any problems
Excellent customer service - which is what I’ve come to expect from Richer Sounds over the years

Respuesta de Richer Sounds - Distribution
The communication from the delivery people was excellent and they were very friendly and could not be faulted and delivered as promised .
My issue is with the process where when one signs up for the delivery within 3-5 working days the system does not allow you to indicate that Monday morning is not convenient (say You have a doctors appointment). Now I would argue it would be in everyone's interest if when the shop put the order through a note could be made. Surely it is far better than the company sending notification and then having to rearrange . Yes one can pay extra for nominated day and No I am not suggesting customer can block everything out to end up in effect nominating the day.
Unfortunately this falls in the too difficult
Friendly delivery team Trav and Paul, on time, and they remind me to report within 24 hours for any issues of the tv that I didn’t aware before. Good TV condition and nice price too.

Respuesta de Richer Sounds - Distribution
Trav and Ian delivery team from Richer Sounds Hanley were very friendly with good comms as to timing ! Enjoy rest of week guys..

Respuesta de Richer Sounds - Distribution
Great service. Rang ahead to let me know they were on their way. Quick and friendly.👍

Respuesta de Richer Sounds - Distribution
I got sent times for a delivery window of 13:00 to 15:00 I had to go out at 12:20 and return at around 14:00 so I rang Tracey and explained. She said fine, she'd ring me when 20 mins away. She did, and we all arrived at my house at exactly the same time. Perfect. Paul and Tracey were very good with the heavy package and helped me to get it into my van.

Respuesta de Richer Sounds - Distribution
Purchased a TV recently and it was delivered today. The whole experience with Richer Sounds (Leeds branch) has been excellent. They beat the competitors’ price straight away (thank you Harry), delayed delivery upon my request for my convenience, and the delivery team (Gareth and Mark) communicated clearly and handled everything professionally. It was my third time buying from them and definately will not be the last — highly recommended.

Respuesta de Richer Sounds - Distribution
Buy all my TV’s from Richer Sounds because of the professional service and impartial advice. Ellis in Prestwich store was very knowledgeable and patient. The delivery was very straightforward Tracy and Paul were very friendly. Tracy called to give arrival time.

Respuesta de Richer Sounds - Distribution
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