Richer Sounds - Distribution Opiniones 

2892
TrustScore: 5 sobre 5

5,0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

New tv from Richer Sounds delivered by Gareth and Paul - very efficient as got text message from them advising of time slot, followed by tel call of exact time once they were 20 minutes away. Very pol... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So pleased I used Richer Sounds to buy my new TV. Whole service from start to finish was just brilliant. It arrived less than 24 hours after I'd ordered it. Rob and Mike were fantastic handling the de... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Seamless process. Text this morning confirming delivery slot. Phone call 20 mins in advance.Arrived on schedule Grant and Karol turn up. They unloaded put the TV where I needed it, had a chat signed t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivery team Zak & Ian provided excellent service today. They telephoned me shortly before the delivery and l was 10 minutes from home. They said no problem and were there just as l arrived home. A v... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Reino Unido

  • 0333 900 0093

5,0

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

5,0

Todas las opiniones

(2892)

23.773 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good service

Ordering off the website was straight forward. Good comms throughout and delivery was earlier than advised. The delivery team, Warwick and Paul, were polite and rang to keep me updated. Great service as before and would definitely use again 5/5.

10 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Expediency

Expediency, helpful, polite and well spoken. Many thanks Gareth and Mark….,

10 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

I had a TV delivered by Warwick and…

I had a TV delivered by Warwick and Paul. Excellent service and really appreciated the communication. Service like this is why I like to buy from Richer Sounds.

10 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent service

The delivery was made on schedule and communication was very efficient. Gareth and Mark were very courteous and respectful of our property. Excellent service.

10 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Richersounds Leicester

Purchased my LG OLED television and soundbar from Sebastian at Leicester store. What a wonderful person, he gave me great advised and made my shopping experience feel effortless. Definetly will be recommending this store to my friends and family.

3 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

A pleasure to deal with

Zak and Ian were really great - good communication, just great service! Thank you!

9 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Zak and his co-worker were excellent

Zak and his co-worker were excellent. They called beforehand, to say when they were coming to make the delivery. They arrived when they said they would, they were polite and friendly. They also gave me some sound advice about the TV and soundbar, and on how to set it up.
So yet again, Richer Sounds have provided me with excellent service.
I have used RS several times over the years. They are my go to company.

10 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great Customer Service

From ordering to delivery - a seamless professional service. A great service from Zac and Ian who delivered our TV. They changed their delivery schedule on the day to ensure it was delivered at a time when I was in to receive it.

10 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Awesome -kept me well informed and helped

Awesome guy who kept me very well informed and helped me with getting item to location as I’m recovering from injury - very kind, prompt and efficient. Highly recommended.

10 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Don’t think twice

Cannot fault the service from ordering my TV on Saturday afternoon over the phone to it being delivered today just 72hours later free of charge and the delivery man was extremely helpful. All in all would not go anywhere else to make a purchase.

9 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

TV arrived early

Zak and Ian were early - they delivered a 65” TV straight into the lounge. Very polite and friendly - told me that if I have any problems to give them a call - customer friendly.

9 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Zak and Ian rang before as they were…

Zak and Ian rang before as they were going to be early to see if it was ok to deliver early rather than tell me they were coming early.
Very courteous and polite and put the package where I wanted it.
Top lads

9 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 4 estrellas sobre 5

The staff

The staff, product and pricing are all brilliant, but the delivery service left a bit to be desired.

Furdeco delivered the TV but it had received significant damage in transit and had to be returned. From looking at their reviews, there are repeated incidents on TVs being damaged in their care. For a 5 star service, I would urge Richer Sounds to find an alternative delivery service for fragile items.

1 de junio de 2026
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for taking the time to leave your review and for the kind comments on our service, which is much appreciated.

I’m really sorry about the experience you had with the delivery however which obviously slightly spoilt things. While we do work with some delivery partners like Furdeco for certain deliveries, we do have our own in-house delivery fleet, which is something we’re continuing to invest in and trying to expand so we can have more control over the whole experience.

I understand the replacement has since been delivered and hope all is now well, of course if we can be of any help at all do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Excellent delivery service with Richer Sounds

I was advised of the expected delivery time by text. This was then followed up by a p/call from Trav who said he would arrive in 20 mins.
Trav was very polite, friendly and courteous, taking his shoes/boots off in the hall, before placing the item (tv) on the carpeted lounge.
The package was clean and undamaged.
Excellent Customer Service from Richer Sounds delivery.

9 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service from the Richer Sounds delivery team, Trav and Rob.
Phone call to confirm time, volunteering to take shoes off at the door, very polite and friendly; all adding up to a good delivery experience and a very satisfied customer.

8 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great experience from start to finish

Great experience from start to finish. Delivery guys Trav and Rob were very professional, even suggesting some tips on unpacking and setting up the television.

2 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Very quick and efficient

Very quick and efficient. Top class customer service as usual.

8 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Distribution

Respuesta de Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más