Richer Sounds - Edinburgh Opiniones 

2639
TrustScore: 5 sobre 5

4,9

1B Chambers Street, EH1 1HR Edinburgh, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We received first class service in the Edinburgh shop John served us and was excellent, he gave us expert and knowledgeable advice while helping us select the right TV for our needs. He was also very... Ver más

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Valorada con 5 estrellas sobre 5

From start to finish my experience in choosing my new living room av set up was a breeze. Jamie was very thorough in making sure that the right equipment was set up for a demonstration which exceeded... Ver más

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Valorada con 5 estrellas sobre 5

I was looking to buy a TV and soundbar but unsure which make and model to choose. I visited the Edinburgh store and John was extremely helpful in clearly identifying which was the best models to suit... Ver más

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Valorada con 5 estrellas sobre 5

Just a big ‘Thank You’ especially to Craig for sorting out the problem with my Denon D-M41DAB DAB/DAB+/FM/CD Bluetooth Micro System, Silver. Much appreciated And to RicherSounds for their re... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2639)

24.895 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

On holiday in Edinburgh just started to…

On holiday in Edinburgh just started to rain when we saw the Richer sounds shop. We were thinking of new speakers for our Hi-Fi system so went in. Bowie was great showed us some speakers and played them for us. He then e mailed the details to me ( gave us an umbrella as we left) and on my return home i ordered them and they arrived 24 hours later. Fantastic service

25 de junio de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, the staff in my local store(Edinburgh) go above and beyond to help you find what you are looking for. Thoroughly recommended.

21 de febrero de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Edinburgh Store - AMAZING service

Jack and co. in the edinburgh store was absolutely amazing in helping purchase a TV. We originally looked at amazon during the prime day sales and asked to see the Tv in person before ordering online. Not only was Jack helpful on the phone with TV knowledge but let us come in and see.

Not only did he help almost match the price of the TV but helped us bundle it with a recommended soundbar for another price reduction. Our original plan was to order on amazon but we instead walked out with a TV and soundbar that day instead of 4 days delivery with roughly the same price. The knowledge in that store is absolutely amazing and they do not hesitate to help even when you know very little about the items. they go into great detail but they do it in a way that you can understand easily

26 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent service & highly recommend.

The staff member Jack in the Edinburgh shop was very helpful and we are very happy with our new smart TV. The price was very competitive too. Our TV wad delivered by DPD the next day - excellent service and would highly recommend Richer Sounds.

19 de junio de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Not knowing much about sound bars had…

Not knowing much about sound bars had really helpful advice from staff at Richer Sounds. Selected item that fitted well with TV purchased 2018.
DHT-S517 perfect.
Delivery as selected. No problems.

16 de junio de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Really good to be able to talk with a…

Really good to be able to talk with a real expert advisor before making a big purchase. Very friendly advisor and brilliant customer service. The TV was everything I'd hoped for at a great price.

13 de mayo de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Good guidance & info from shop sales…

Good guidance & info from shop sales team.
Able to quickly find availability of product(s) suggested.
Delivery with only short delay, while the product OEM provided new stock to Richer Sounds.
Convenient delivery service with good communications

17 de junio de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent Service - Richer Sounds (Edinburgh)

John from Richer Sounds (RS) Edinburgh was spot-on throughout the transaction and a pleasure to work with - an honest and helpful person. First order from RS but definately not the last. Their delivery service is worthy of a mention too which is first class. All-in-all a great experience. Thanks.

17 de junio de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

After 17 years with my 50” Panasonic TV…

After 17 years with my 50” Panasonic TV which has been great and still works, time for a change. The advice and service from John and Bowie at the Edinburgh shop was 5star plus in my opinion. I now have a 55” LG OLED which is just simply amazing. Highly recommend Richer Sounds for your next TV purchase, not only fantastic advice but also a fantastic price, actually better price than the usual High street names with a amazing 6years warranty for free with the TV, giving you peace of mind. Can’t say thank you enough to Richer Sounds. Great experience 👌👍

14 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great customer experience ordering a new LG TV Order

I like getting through to a salesperson promptly and finding their unbiased advice really helpful. I placed an order over the phone and it was completed in just a few minutes and the delivery and 6-year guarantee nicely outlined.

17 de junio de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Helped me choose what was right for me.

Helped me choose what was right for me.
Very satisfied. And good price.

17 de junio de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Phone call to Richer Sounds to purchase Dvd/Blue Ray players.…

Phone call to Richer Sounds to purchase 2 Panasonic Dvd/Blu-ray players. Staff member very helpful during conversation. Dvd players arrived several days later. No hassle, no delays. Would definitely shop there again. Service and staff member excellent .

15 de junio de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Slick order process

Slick order process, great promotions from both Richer Sounds and the manufacturer all clearly labelled, and most importantly, the product arrived on time and in great condition. Delivery was seamless, straight to the room for unpacking and the only challenge was getting rid of the polystyrene the telly was protected by - big telly, lots of polystyrene! Great service from Richer Sounds all around.

26 de mayo de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Valorada con 4 estrellas sobre 5

I ordered on line and collected the…

I ordered on line and collected the next day from the Edinburgh shop. All went very smoothly.
However, The actual unit I bought - Oakcastle DAB radio/cd - is not the best and has a design flaw: when the cd drawer is open it covers the button to close it.

14 de junio de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your review. I’m really pleased everything went smoothly with the order and collection from our Edinburgh store.

I’m sorry to hear about the issue with the CD drawer however. We’ll of course raise this feedback with the supplier, and we’ll also be in touch to see how we can help put things right for you.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great knowledge great service

John was first class with great advice, gave me a good price. Was going to over spend on a new sub as my requirements were unique due to size heigh and open planned area. Took his advice on REL sub and it sounds great

13 de junio de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Proactive

Appreciated the proactive advice and support from John to get the right set up for me.

12 de junio de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

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