Richer Sounds - Edinburgh Opiniones 

2632
TrustScore: 5 sobre 5

4,9

1B Chambers Street, EH1 1HR Edinburgh, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From start to finish my experience in choosing my new living room av set up was a breeze. Jamie was very thorough in making sure that the right equipment was set up for a demonstration which exceeded... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking to buy a TV and soundbar but unsure which make and model to choose. I visited the Edinburgh store and John was extremely helpful in clearly identifying which was the best models to suit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just a big ‘Thank You’ especially to Craig for sorting out the problem with my Denon D-M41DAB DAB/DAB+/FM/CD Bluetooth Micro System, Silver. Much appreciated And to RicherSounds for their re... Ver más

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Valorada con 5 estrellas sobre 5

Knowledgeable staff, friendly and able to listen. An easygoing experience with zero sales pressure. Flawless customer service with a return exchange on my purchase as it turned out to have a fault. An... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2632)

24.831 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very helpful

Helpful,cheery, knowledgeable staff

28 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great service

Let me know quickly when my click and collect item was ready. Great service from James by going the extra mile in helping me out to my car with a rather large TV!

28 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

If only everything in life was this simple. It was easy to place my order over the…

It was easy to place my order over the phone with the the branch. The product arrived very quickly and I was able to collect it at a time that suited me. I mentioned I was considering buying speakers in the nearish future and had a good chat with the staff member who served me but there was no hint of being pressured into making another purchase, only some very useful advice,

25 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Phone call purchase of Denon DM41

My Denon M40DAB which i purchased back in November 2016 from the Edinburgh store gave up the ghost after 9 years so i decided to buy the DM41DAB to replace it.I called the Edinburgh store and spoke to Bowie who i managed to negotiate a deal with and complete the purchase.I arranged to have the unit delivered and it arrived the following day so all in all great service from Bowie and Richer Sounds.

21 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Wow unbelievable

Wow unbelievable
Delivery in under 24 hours

22 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

I had a great shopping experience

I had a great shopping experience last week. Very friendly staff plus they had exactly what I was looking for!
While on-line shopping can at times be useful. When shopping for things that matter like hi-fi or in this case looking for a smart speaker you can’t beat the human dimension of actually interacting with someone who understands the products. I’ve shopped at Richer Sounds for hi-fi gear since the 1980s and have never been disappointed and always had good service and got great deals on what I’ve bought.

22 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 4 estrellas sobre 5

I would have prefered a demonstartion…

I would have prefered a demonstartion of the product I bought in the shop before I left.

17 de marzo de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks very much for the feedback, I’m glad to see you had a positive experience overall, and I’ve noted your comment about a product demonstration before leaving the shop.

Our teams are always happy to offer walkthroughs or advice so I will remind them to make sure that at the last part of each sale they are checking with all customers if there are any issues they want to discuss.

I hope you're happy with your new purchase, although if you do have any questions or want to talk this over further, please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Richersounds Edinburgh - First Class Service

First class service from Richersounds Edinburgh, speedy delivery to store for my instore pickup, this year I have bought a pair of AMAZING Fyne Audio Speakers that make my livingroom sound like a concert room, plus I bought a dedicated SONOS ARC ULTRA soundbar and SONOS ACE HEADPHONES, just for my surroundsound movie experience.

11 de marzo de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Very pleased with my purchase of an evo…

Very pleased with my purchase of an evo 150. Would like to say a big thank you to Bowie. Very nice man and very helpful.👍

21 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Bought ALL myHi-fi stuff from Richer Sounds since 1990

I have been buying ALL my Hi-fi stuff from Richer Edinburgh since 1990. Built to last, so not much repeat business.

I needed new quality speaker cables & £50 later I got them. New member of staff (no badge yet) but very helpful.

Excellent knowledge & service.

18 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great service and price

Great service and price. Thank you again.

19 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Quick and easy process from start to…

Quick and easy process from start to finish, with good knowledge and advice from the store manager in Edinburgh, delivery service also in just a few days with good communication and pleasant and professional drivers

17 de marzo de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Perfect buy and amazing service

Byron in the Chamber Street shop helped me pick out a new turntable and speakers for my first property.

They arrived in good time and his help ensured that my new house feels like home. Spinning records has been the great joy of my first week. Thanks Byron, his help was fantastic to ensure I got the right set up and I couldn't be happier.

16 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

All Good!

Fast delivery, product as described. Very competitive price.

15 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Staff easy to deal with

Staff easy to deal with, very helpful with a later issue, ordering simple, delivery excellent, ordered on Tuesday delivered early Thursday, definitely would use again

15 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

I found them helpful courteous and very…

I found them helpful courteous and very knowledgeable. I unfortunately had to return my purchase and that was delt with empathy and understanding.
I would definitely shop there again and have no hesitation in recommending.
Thank you Craig for your help and understanding.

13 de abril de 2026
Logotipo de Richer Sounds - Edinburgh

Respuesta de Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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