Richer Sounds - Eton Opiniones 

1092
TrustScore: 5 sobre 5

4,9

40 High Street, SL4 6BD Eton, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Contacted my local store in Eton and talked to Zak who was very helpful. We talked through some options and he sent thought and quote with in 15 min. Very impressed with the service hence we ordered o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Brilliant service from the staff at Eton Branch. Great communication and very helpful. So glad I ordered from Richer Sounds much more reassuring than an Amazon delivery being chucked over the gate

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have been a Richer sounds fan all my life and have never been disappointed. Big thank you to Duncan for your excellent service and professional advice. Very happy with my new TV and next day delivery... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(1092)

24.651 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely shop staff

Lovely shop staff. Helpful and knowledgeable. And they had time to talk and there was no pressure to buy. During our conversation they pointed out that I was owed a refund on unused warranty, and we decided to put that credit towards my purchase that day.

4 de junio de 2026
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Respuesta de Richer Sounds - Eton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I received excellent service from both…

I received excellent service from both Duncan and Zack in your Eton store.
My Samsung TV blacked out and both Duncan and Zack guided me to their service company Mint who without any fuss arranged to pick up the TV. My repaired TV was returned and repaired in 7 days. The chap from Mint reconnected the repaired set. Duncan and Zack arranged a loan TV for the 7 days. Well done to all at Richer Sounds and Mint. Thank you.

27 de mayo de 2026
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Respuesta de Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Good service

Good service, great prices very fast and good delivery

27 de mayo de 2026
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Respuesta de Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

I needed to buy a new turntable

I needed to buy a new turntable, and had looked online, but wanted to get some more information rather than trying to decide from the website. The assistant in the shop was very helpful and he enabled me to make a considered decision and purchase. Highly recommend visiting the shop for straight forward advice

25 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Honest and accurate advice

Honest and accurate advice. Able to offer help and support within the shop.
It’s good to chat with people who have excellent knowledge of the equipment they are selling and who won’t patronise you.
I was able to use my knowledge and experience in choosing my purcheses with confidence and certainty being backed up by the salesman. The staff were very friendly and professional - and knew how to joke!

22 de mayo de 2026
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Respuesta de Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

I needed help

Went into the Eton branch to ask a question the guy in there was so helpful and showed me the products that would help me, they did not have the product in stock he had it sent to my local branch as I was away on holiday, what a Service

8 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Turntable search

So, they responded to my search request really quickly and when I spoke to them they were super helpful.

15 de mayo de 2026
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Respuesta de Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Product received

Product received. All is exactly as expected. Very pleased with individual attention to my specific requirements.

11 de mayo de 2026
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Respuesta de Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

The staff dealt promptly with my Cyrus…

The staff dealt promptly with my Cyrus repiar reqeuest

11 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Smooth collection & welcome follow-up

Click & collect service to store was incredibly quick and easy and I had a follow-up call a few days later to check everything was ok.

8 de mayo de 2026
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Respuesta de Richer Sounds - Eton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great expérience

Great expérience. The staff took the time to go through all my questions and let me spend time in the listening room.

4 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 4 estrellas sobre 5

Duncan

Duncan - was really very helpful. He went out of his way to help and gave a great service. I will be buying more equipment and I have saved his name on my phone. Thank you so much.

3 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thank you for leaving us your feedback, and for your comments about Duncan which we will of course pass on. Of course, if there is anything we could have done extra to make the experience a 5 star one do let us know..

seniorcomplaintsteam@richersounds.com

Thanks again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Really helpful and Knowledgeable staff

Really helpful and Knowledgeable staff. I ordered a mini hifi, speakers, a woofer and a Bluetooth stand alone speaker. Really impressed with the products - at a great discounted price too! I dealt with James who was excellent 👌

30 de abril de 2026
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Respuesta de Richer Sounds - Eton

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Absolutely the experts

Absolutely experts, friendly and honest with their suggestions. We had bought a record player for Xmas after a small amount of research. It didn’t work so had to go back to an online supplier for refund - so on Boxing Day we called Richer Sounds to see if we could get our hands on a new one asap. They asked about what we wanted and what features were important to us, and understood why we had gone for the original choice… and recommended a different one for similar money but better quality with more features. Picked up that day, and they were spot on! Next time we just go straight to them!

26 de diciembre de 2025
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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