Richer Sounds - Eton Opiniones 

1135
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TrustScore: 5 sobre 5

4,9

40 High Street, SL4 6BD Eton, GB

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We cannot fault the team in Eton. We are very appreciative of their help, guidance, advice and most of all their patience with, and understanding of two oldies. We are so happy with our new purcha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What a joy to deal with people like Duncan - nothing was too much - friendly, knowledgable and willing to help but without applying any sales pressure. His manager Kurt was equally helpful. A tho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As I’m getting older I’m not comfortable using the internet, so I phoned and spoke to Zac on telly Sales who put my mind at rest and made it all easy for me . The tv came as promised and at a reasonab... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My wife suggested your company to me, having previously purchased a high quality speaker from the Guildford branch. I was impressed by the online introduction to staff members, which gave me confidenc... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1135)

24.500 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Super sound customer service!

Richer Sounds online store arranged delivery exactly as I wished. Was looking for a local store pickup to spare everyone the frustration of incompatible daytime home delivery windows. The online click-and-collect option appeared briefly, and vanished just as quickly in the moments before purchase, leaving me unsure about the delivery instructions passed on to the courier. So, I was pleasantly surprised to discover an online delivery service so attuned to a mutually beneficial consignment.

Staff at the Eton store offered truly excellent service. The tote bag gifted with the headphones is also much appreciated. (An ideal size for a trip to the park with a good book.)

19 de junio de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Extremely helpful and friendly staff

Extremely helpful and friendly staff. Most definitely went the extra mile with advice and help.

5 de junio de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Lovely shop staff

Lovely shop staff. Helpful and knowledgeable. And they had time to talk and there was no pressure to buy. During our conversation they pointed out that I was owed a refund on unused warranty, and we decided to put that credit towards my purchase that day.

4 de junio de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I received excellent service from both…

I received excellent service from both Duncan and Zack in your Eton store.
My Samsung TV blacked out and both Duncan and Zack guided me to their service company Mint who without any fuss arranged to pick up the TV. My repaired TV was returned and repaired in 7 days. The chap from Mint reconnected the repaired set. Duncan and Zack arranged a loan TV for the 7 days. Well done to all at Richer Sounds and Mint. Thank you.

27 de mayo de 2026
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Respuesta de Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Good service

Good service, great prices very fast and good delivery

27 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

I needed to buy a new turntable

I needed to buy a new turntable, and had looked online, but wanted to get some more information rather than trying to decide from the website. The assistant in the shop was very helpful and he enabled me to make a considered decision and purchase. Highly recommend visiting the shop for straight forward advice

25 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Honest and accurate advice

Honest and accurate advice. Able to offer help and support within the shop.
It’s good to chat with people who have excellent knowledge of the equipment they are selling and who won’t patronise you.
I was able to use my knowledge and experience in choosing my purcheses with confidence and certainty being backed up by the salesman. The staff were very friendly and professional - and knew how to joke!

22 de mayo de 2026
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Respuesta de Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

I needed help

Went into the Eton branch to ask a question the guy in there was so helpful and showed me the products that would help me, they did not have the product in stock he had it sent to my local branch as I was away on holiday, what a Service

8 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Turntable search

So, they responded to my search request really quickly and when I spoke to them they were super helpful.

15 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Product received

Product received. All is exactly as expected. Very pleased with individual attention to my specific requirements.

11 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

The staff dealt promptly with my Cyrus…

The staff dealt promptly with my Cyrus repiar reqeuest

11 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Smooth collection & welcome follow-up

Click & collect service to store was incredibly quick and easy and I had a follow-up call a few days later to check everything was ok.

8 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great expérience

Great expérience. The staff took the time to go through all my questions and let me spend time in the listening room.

4 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 4 estrellas sobre 5

Duncan

Duncan - was really very helpful. He went out of his way to help and gave a great service. I will be buying more equipment and I have saved his name on my phone. Thank you so much.

3 de mayo de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thank you for leaving us your feedback, and for your comments about Duncan which we will of course pass on. Of course, if there is anything we could have done extra to make the experience a 5 star one do let us know..

seniorcomplaintsteam@richersounds.com

Thanks again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Really helpful and Knowledgeable staff

Really helpful and Knowledgeable staff. I ordered a mini hifi, speakers, a woofer and a Bluetooth stand alone speaker. Really impressed with the products - at a great discounted price too! I dealt with James who was excellent 👌

30 de abril de 2026
Logotipo de Richer Sounds - Eton

Respuesta de Richer Sounds - Eton

Thanks for your 5 star review, we look forward to seeing you again next time

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