Richer Sounds - Exeter Opiniones 2944

TrustScore: 5 sobre 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Exeter branch was incredibly helpful when I asked about an "open box" deal on a relatively high value item. They checked with the branches that had some, sent me photograph to see quality, then organi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delighted with the product and Richer Sounds - used click and collect for my son's record player. The process was seamless and really lovely customer service from the shop in Exeter.

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Cool Speakers.

Hi, I recently bought a pair of speakers from Richer Sounds in Exeter. The speakers them selves are superb and have brought a new level of listening and enjoyment of music.
The staff there were extremely helpful and I would recommend them to everyone.

17 de marzo de 2026
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Respuesta de Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic knowledge and service

15 de marzo de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Brilliant advice and knowledge!

The staff were warm and welcoming, knowledgable and understanding. They respected our budget and put together a package that absolutely met our needs. We're delighted

16 de marzo de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great service

Great service, great value and delivered earlier than expected!

13 de marzo de 2026
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Respuesta de Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Fantastic service and advice from the…

Fantastic service and advice from the Exeter team especially Pete, Nick and Mark.
With their expertise, price matching and 6 year guarantees it’s a no brainer to buy from Richer Sounds.
I trust them wholeheartedly to make an informed purchase.

13 de marzo de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

An Outstanding Service

Pete, the sales manager who dealt with us was superb. His knowledge and expertise was outstanding. He provided my wife and I a balanced view of the TV makes and how they have improved over the years. Despite having a clear idea of the make we wanted, Pete demonstrated a number of sets to us, allowing us to change our original plan and purchase an LG television instead. The LG is spellbinding. I would thoroughly recommend it.

16 de febrero de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Exeter

Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

Goodbye HarmonKarmon, hello Yamaha

I rang with a problem about my ageing AV amp and received clear and concise analysis that confirmed my fears. However, the process of buying a replacement was easy and, thanks to being a VIP member, not quite as expensive as it might have been. A new Yamaha RX-V4A AV amp arrived the next day. A little effort and an app later saw to setting up and the sound is great.
Once again, fab service from the team at Sidwell Street 👍🏻

10 de marzo de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks very much for taking the time to leave your review. I’m pleased the team were able to give you the advice that made the process of choosing a replacement as straightforward as possible.
It’s great to hear that the Yamaha RX‑V4A arrived so quickly, was easy to set up, and that you’re now enjoying the results — and we’re glad your VIP membership helped soften the blow of the upgrade!

If there’s anything else we can help with in future, please don’t hesitate to get in touch with us at..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Richer Sounds

Exeter is so easy, on site parking on the edge of the town center. Very helpful and friendly knowledgeable staff. Great selection, great price, delivery and 6yr warranty. Definitely recommend

9 de marzo de 2026
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Respuesta de Richer Sounds - Exeter

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Exeter branch listened to my problem…

Exeter branch listened to my problem and responded positively with no quibble.
Remedial action was swift and efficient.
Repair turnaround was exemplary.

Made to feel a valued customer at every stage.

3 de marzo de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Excellent helpful support from Exeter…

Excellent helpful support from Exeter shop staff on telephone. Video projector ordered on line Saturday afternoon arrived Monday afternoon. I have been a Richer Sounds customer for 30 years and have always been delighted with the service you provide.

7 de marzo de 2026
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Respuesta de Richer Sounds - Exeter

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great service from friendly…

Great service from friendly knowledgeable helpful staff. Many thanks.

6 de marzo de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

The staff were extremely helpful

The staff were extremely helpful, polite and friendly. I bought a new T.V. on Thursday and It was delivered on Monday. Very happy 😊

5 de marzo de 2026
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Respuesta de Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

I ordered click and collect in store

I ordered click and collect in store. The chap who picked my order offered to carry my REL subwoofer to my car. Nice.

4 de marzo de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Brilliant experience

Was given really good advice by a friendly member of staff for whom nothing was too much trouble.

4 de marzo de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Went into Exeter branch for advice on tone arm calibration.

Went into Exeter branch for advice on my Rega P3, tone arm just wasn't calibrating. Although RS doesn't stock Rega, they were enormously helpful and resolved the issue in 10 minutes. Just part of the service I've grown to expect (and love) from every branch I've visited. Exceptional!

3 de marzo de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Warm welcome

Warm welcome, knowledgeable sales team

1 de marzo de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

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