Richer Sounds - Exeter Opiniones 

3058
TrustScore: 5 sobre 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The ser... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter. We paid £10 extra for next day delivery. De... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. S... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(3058)

25.118 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very good team

First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super hifi system with everything we needed to start our journey into real sound and real enjoyable music. Thank you again Nick, you made our visit well worth while. H&M

22 de agosto de 2026
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Respuesta de Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Good information regarding the product…

Good information regarding the product and very helpful sales person. Also arranged local technician to wall mount the product.

22 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Staff were very knowledgeable and…

Staff were very knowledgeable and helpful. Also very friendly and nothing was too much trouble for them. They made my shopping experience very good. Thank you

18 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

The TV I bought was not suitable they…

The TV I bought was not suitable they were very good when I took it back and refunded me straight away

18 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Hi there,

We were very sorry to read that you were not satisfied with your purchase, but we are pleased to see that our colleagues were able to assist you with this matter promptly.

If there are any problems or you need any further assistance, please feel free to get in touch via our Customer Service team on 0333 900 0094 or customerservices@richersounds.com.

Many thanks,

The Customer Experience team

Valorada con 5 estrellas sobre 5

Prompt and efficient service

Prompt and efficient service. Right product immediately available.

17 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Ordered 77” OLED tv on Sunday delivered…

Ordered 77” OLED tv on Sunday delivered on Friday. Very helpful in store and very happy with tv. I also received free soundbar worth £999 and 15% cash refund from lg. better deal than j Lewis.

16 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great service from the team

Great service from the team

15 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

We turned up not really knowing what we…

We turned up not really knowing what we wanted and Steve was able to help us navigate the variety of choice available to us to come to a nice choice of system. Good experince.

15 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I had an idea of what i wanted and…

I had an idea of what i wanted and after a long chat with Pete I made my choice....speakers and amp delivered. Speakers run in and all is fabulous.

14 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Wonderful customer service

Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The service in store was very professional, no hard sell and genuine interest in helping us decide. On collection day we arrived before opening time but we were invited in regardless, happy helpful staff. The TV was carried to the car for us too. Email contact was excellent and an altogether very easy and joined up experience.

13 de agosto de 2026
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Respuesta de Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

I've been using Richer sounds since…

I've been using Richer sounds since 2002 when we bought a new hifi system for a new house. I've been back many times, most recently for a replacement turntable for the one that, sadly, died after 43 years of use! Thanks, Richer Sounds, for all the help and advice!

3 de junio de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Competitive price, excellent service.

We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter.
We paid £10 extra for next day delivery. Delivery was well organised with good communication & the Tv was taken up to the first floor living room without any quibble.
Our son set up the Tv for us, although this is a service, paying, offered by Richer Sounds. We decided that the sound bar we’d ordered was not necessary so took it back to the shop, immediately refunded, pleasant service.

17 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great Service

Always get great products at great prices from Richer Sounds….. good reliable staff that know the products.

2 de mayo de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Called in to buy a lead to connect my…

Called in to buy a lead to connect my turntable to my Technics Streamer/CD and some decent speaker cable and the guys were extremely knowledgeable & helpful.
Highly recommend this Exeter store.

8 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Although short-staffed due to illness I…

Although short-staffed due to illness I was given time explaining what I was looking for and at no stage felt rushed or pressured and was given sound advice on the options available.

7 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Choose a physical shop you won’t regret it

I chose to use a shop rather than just online to support businesses in my area. I was met by Steve, who was available in just the right way, not an overbearing presence, but clearly on hand for questions. After looking at some tv’s I had already researched I asked for help and opinions. An extensive conversation followed and balanced view was presented clearly backed up by knowledge and experience of both products and customers including explaining, after I queried a better deal than online, that there are extra’s available in store that are not online. I left the store to think about it. After 4 days I called Steve. He remembered me and the deal was done remotely. The product was delivered efficiently and is great.
In summary an excellent retail experience.

7 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

We’re very pleased with our new audio…

We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. Staff were friendly and helpful and delivery was very quick and easy.

7 de agosto de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

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