A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... Ver más
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A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... Ver más
La empresa ha respondido
Very knowledgeable team, really easy to deal with, very helpful and patient with my enquiries. No high pressure sales Kept well informed about my delivery - items I purchased were out of stock. De... Ver más
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Made phone call and was given excellent information and price for goods.Shipping was excellent.Had no problems with purchase.Member of staff was very helpful and polite,which I don't always find these... Ver más
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Simon was really friendly and helpful during my visit and great at answering all my questions. The delivery arrangements for the product were excellent - it was really well packaged and arrived even q... Ver más
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Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
57 Jamaica Street, G1 4NN, Glasgow, Reino Unido
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Supportive and engaging customer service. Got to know about Richer sounds after purchasing from another retailer and having to purchase from them due to even a better deal.

Respuesta de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow
Incredibly helpful and knowledgable staff when I used both the Edinburgh and Glasgow branch for purchases.
Made one purchase in Edinburgh and they arranged delivery to the Glasgow branch and advised of options for next purchase. Speedy delivery and more great assistance when I went to Glasgow for collection and second purchase. This one delivered to home and again very speedy and excellent delivery service.
Good advise about connections and cable needs. Not pushy on insurance but politely explained and offered

Respuesta de Richer Sounds - Glasgow
Had an unbelievable price beat quote for 65” LG G5, the staff were all great, had a laugh with Alan, extremely happy with the tv too

Respuesta de Richer Sounds - Glasgow
Ordered an item online and was told to collect it from store. When I arrived it wasn’t there. 🙄 Store arranged for it to be delivered to me but it was delivered to store not my home. Eventually arrived and it wasn’t important as I wasn’t in a hurry but pretty poor delivery set-up.
+++Subsequently had discussions with Richer Sounds representatives who were fulsome in their apologies and offered me a £40 credit. They accepted that human error had been a factor. It was handled professionally and they persisted in their attempts to contact me to remedy the situation. Richer Sounds underlined why they have a good reputation for customer service.

Respuesta de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow
Researched the Tv we wanted
Richer Sounds had the best deal , calked the Glasgow office reserved the last one in stock
Drive over and collected it
Best TV ever … very happy

Respuesta de Richer Sounds - Glasgow
friendly chat do friendly realistic on pricing

Respuesta de Richer Sounds - Glasgow
Everything good, guy in shop was very knowledgeable and helpful, took less than 10mins to purchase my tv and get delivery details.

Respuesta de Richer Sounds - Glasgow
As always service second to none staff are friendly and full of knowledge about their products. I have bought all my tvs here and would go nowhere else. Thank you

Respuesta de Richer Sounds - Glasgow
First time using Richer Sounds and it has made me wonder why I haven't before. Huge range of quality products, very competitively priced, speedy delivery plus efficient and friendly customer service. I don’t see why I'd go anywhere else in future for my audio purchases. My new Philips Tina turntable looks and sounds amazing. Thanks guys, keep it up and please accept a thoroughly well deserved recommendation from me, cheers.

Respuesta de Richer Sounds - Glasgow
Fantastic service, great price. I don’t know why anyone would shop anywhere else for hifi or av equipment.

Respuesta de Richer Sounds - Glasgow
Nothing was an issue with David who sorted out my price. I told him that I had found a deal with another company explained that I was a VIP account holder with him and he beat the
Price I had. Excellent company to deal with and always professional from order to pick up…. First class for the customer.

Respuesta de Richer Sounds - Glasgow
Helpful, enthusiastic and friendly staff. Over the phone and in store. Great service.

Respuesta de Richer Sounds - Glasgow
Have previously bought from Richer Sounds and all has been good. Once again it was a 5* experience to purchase from this branch.

Respuesta de Richer Sounds - Glasgow
Great, patient service from Stephen in the Glasgow shop over the phone. Terrific tv and soundbar at good price. Delivery came two days later which was excellent. I even called Stephen when I was having a bit of difficulty setting up the tv and he sorted out the situation for me. All good.

Respuesta de Richer Sounds - Glasgow
Everything went very smoothly with my purchase and the price was excellent.

Respuesta de Richer Sounds - Glasgow

Respuesta de Richer Sounds - Glasgow
Excellent selection of products, helpful, friendly staff with a great expertise.
Very competitive prices with a fast delivery.

Respuesta de Richer Sounds - Glasgow
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