Richer Sounds - Leicester Opiniones 

2467
TrustScore: 5 sobre 5

5,0

163 London Road, LE2 1EG Leicester, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Went into the Leicester branch with a basic idea of what I wanted in terms of hifi. After spending some considerable time with Jason I now have an amazing set up at home where I can listen to my vinyl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First class telesales. Spoke to someone who listened to what I wanted, communicated well, made an appropriate amount of small talk while we were sorting things out, facilitated an introductory VIP dis... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(2467)

25.118 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Perfect service

Perfect service. James helped me in my purchase, and couldn’t have been more helpful. Excellent service.

21 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Brilliant Customer Service

Brilliant Customer Service, went out of their way to help. Will be using Richer Sounds again, hopefully many times!

21 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Great experience

Great experience, super helpful staff in store. Levi's a great guy and a credit to the company. It's customer service like this that keeps us coming back.

20 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Amazing service as always from Richer…

Amazing service as always from Richer Sounds. That's why I always use them. Above and beyond.

19 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

An excellent service

An excellent service. Welcoming by the staff and knowledgeable. The price was as good and better than anywhere else.

19 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 4 estrellas sobre 5

Paul was great to deal with.

Paul was great to deal with.
Very helpful throughout the process.
Would have loved to provide 5 stars but unfortunately there was an issue with delivery which in turn delayed our install.

17 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your feedback and for taking the time to leave us a review.

We're glad to hear that Paul in our Leicester branch provided you with high quality service, but we were sorry to read that your delivery experience was not as expected.

If you wish to discuss this matter further, please contact our Customer Service team on 0333 900 0094 or customerservices@richersounds.com.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Valorada con 5 estrellas sobre 5

Great price and service

18 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

First class telesales

First class telesales. Spoke to someone who listened to what I wanted, communicated well, made an appropriate amount of small talk while we were sorting things out, facilitated an introductory VIP discount, and gave me an accurate estimate on delivery. (Which was actually bettered.)

15 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great Advice For Creating A HiFi System & Supply The Kit

Went into the Leicester branch with a basic idea of what I wanted in terms of hifi. After spending some considerable time with Jason I now have an amazing set up at home where I can listen to my vinyl and hear things I have never noticed before. Really pleased with the advice given to me and for Jason being able to interpret what I required and also keeping roughly to my budget. Shall definitely be back later in the year when I want to upgrade my turntable.

12 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Paul at Leicester shop was most…

Paul at Leicester shop was most helpful. Even after I changed my floor speaker order .
He kept me up to date on the delivery date and times

9 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, extremely knowledgeable, courteous and helpful with setup - this is the reason why you should visit a shop rather than buy online!

8 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, staff were very helpful and knowledgeable, also price was very good, thoroughly recommend
Richer Sonds.

8 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Second-to-None

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in one store of a product, and we had a perfectly sensible conversation without sales push. I now have my product.

7 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Wonderful advice and great service re a…

Wonderful advice and great service re a new TV and wall mount.
I’d tried various stores for a particular TV but they had no stock.
Leicester was the only store that suggested a slightly better model that was slightly more expensive.

1 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

It's great to come to an actual shop

It's great to come to an actual shop, staffed with actual people who are knowledgeable and passionate about the products. It's a breath of fresh air.

3 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Absolutely top notch service from Jason…

Absolutely top notch service from Jason ( as usual),
Superb advice and a great product to boot, cheers mate!

5 de agosto de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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