Richer Sounds - Leicester Opiniones 

2456
TrustScore: 5 sobre 5

5,0

163 London Road, LE2 1EG Leicester, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(2456)

24.376 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent purchase experience from Richer Sounds in Leicester

Purchased an LG OLED TV from Richer Sounds in Leicester , contacted the shop by telephone and spoke with Paul who was very well informed and helpful about the particular product . Delivery was very quick and efficient , highly recommend Richer Sounds .

28 de mayo de 2026
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Respuesta de Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Happy customer

Staff very friendly and interacted answering all the the questions I had. Quick delivery with updates all the way. Thanks guys

29 de mayo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Next level staff - how retail should be!

It's so rare to find such knowledgable and passionate people in a modern day retail setting but these guys are the perfect example of why great sales teams make for a great experience. Wouldn't go anywhere else.

28 de mayo de 2026
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Respuesta de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

We had excellent support and customer…

We had excellent support and customer service with attention to detail and a real understanding of what we needed. We felt confident we were buying the right product and have been really happy with it since we got it home

25 de mayo de 2026
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Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

All the staff are very knowledgeable…

All the staff are very knowledgeable and spend time with you answering any questions you might have. Great price for the TV and soundbar which I eventually bought. Can’t speak highly enough of all the in the Leicester branch.

23 de mayo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, from the phone call enquiry to the in-shop experience.
The items purchased have not disappointed, in fact they’ve delighted! Good value for money to go with the service

24 de mayo de 2026
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Respuesta de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

I can't speak highly enough of Richer…

I can't speak highly enough of Richer Sounds.
I had a limited budget when bying my cd player. Not for one moment did I feel pressurised to spend above my budget. Indeed every effort was made to find me the best player to meet my needs. Thank-you Levi.

As the situation developed I had to return to the shop and it became apparent I needed new speakers.
Again I was given 5 star treatment to ensure I had wonderful sound without breaking the bank. This time it was Richard who gave me so much expert guidance.

He also arranged for Mark to come to my home to install the speakers. I was in the shop on the Monday, by Wednesday my system was up and running and totally wonderful.

I will never forget the kindness of Levi, Richard and Mark. So uplifting and life affirming during our present troubled times.
Thank you

19 de mayo de 2026
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Respuesta de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Sebastian was fantastic….

Sebastian was fantastic….. his knowledge and customer service is first class!

20 de mayo de 2026
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Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

World class service

Turntable arrived. Couldn't set it up. Called the store. Impeccable service. Sorted.

26 de mayo de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Leicester

I was genuinely sorry to read about your experience and agree completely, if you were initially advised that a setup service could be arranged and then later told this wasn’t possible, that is understandably very frustrating.

I'm currently looking into what happened here, including the advice given by the store, so we can understand exactly where things may have gone wrong, but in the meantime have also reached out via Trustpilot to request your contact details so I can speak with you directly and get this resolved as quickly as possible. Alternatively you can contact me via the below e-mail address..

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Knowledgeable and helpful staff.

Knowledgeable and helpful staff.

16 de mayo de 2026
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Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Superb service once again from the…

Superb service once again from the staff of Richer Sounds, Leicester. My first foray into vinyl and am so pleased with the kit. Jason's help ensured I was very happy with the items chosen, and I'm looking forward to spending more £££ on lots of vinyl. Sounding great so far!

10 de mayo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

I recently bought a Philips 65" TV and…

I recently bought a Philips 65" TV and it was absolutely perfect. Great bargain price, excellent service, and the whole buying experience was smooth from start to finish. Very happy with my purchase and would definitely recommend this seller.

12 de mayo de 2026
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Respuesta de Richer Sounds - Leicester

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Competitive prices

Competitive prices, free six year warranty and friendly helpful staff.

11 de mayo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Knowledgeable staff

Knowledgeable staff. Best prices. 6 year guarantee. What more could you ask. I've always bought from Richer sounds.

7 de mayo de 2026
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Respuesta de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Couldn’t afford it excellent service…

Couldn’t afford it excellent service they helped me out even I wanted to change my 65 inch TV to a 77 inch the Manager sorted it out seamlessly and went out of their way much appreciated

7 de mayo de 2026
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Respuesta de Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent colleague

The customer service was so use full i was given a stage by stage advice. Looked through items the prices and spoke to me about the quality of the product.

7 de mayo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Turntable Purchase

I recently visited Richer Sounds Leicester with a view to purchase a new turntable and sound system. Jason was fantastic, he was very friendly, able to talk me through all of my options and explained everything perfectly. I am bowled away by the quality of my new audio technica turntable and my records sound fantastic on it. Big thanks to the guys at Richer Sounds for all your help - very highly recommended.
Thanks, Jack

9 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great Service from Richer Sounds - Leicester

Bought an ex-display model TV from Richer Sounds Leicester, and service was great. Competitive price, helpful staff and seamless collection. Would definitely buy from them again.

19 de junio de 2025
Opinión espontánea
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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