Richer Sounds - Leicester Opiniones 

2456
TrustScore: 5 sobre 5

5,0

163 London Road, LE2 1EG Leicester, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(2456)

24.376 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

They knew what they were talking about and offered a great price.

15 de julio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

As usual...

As usual.... the team respond quickly to messages, they've bags of enthusiasm (with great product knowledge), they listen and they recommend without it turning into a pitch. I've been a Richer customer for years and I know what I'm going to get every time I head into the shop. Outstanding, again - thank you!

12 de julio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Good experience with Richer Sounds

Good telephone experience with Richer Sounds Staff ordered the product I wanted (Samsung Soundbar) delivered 3 days later, and very happy with everything.

11 de julio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

To receive good advice about product

Great customer service and product knowledge. Levi was very welcoming and friendly.

11 de julio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great service provided by Richard

I phoned the national telesales phone line and the call was redirected to Richard at the Liecester shop. I knew which TV I wanted to purchase but had a few questions about the product, the price and the warranty. Richard was very helpful in all respects and processed my order very efficiently providing lots of useful additional information about the product and delivery process.
I have been a long standing customer of Richer Sounds and have always been impressed by the service I have received and this experience was as good as ever. Many thanks to Richard.

12 de julio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Knowledgeable salesman

Knowledgeable salesman who gave honest opinions of products and didn't try to upsell the product. (Although I'd've been willing to be upsold some speakers!).
Offers explained properly.
Delivery went well.
Product better than expected.

10 de julio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

All staff in Richer Sounds Leicester…

All staff in Richer Sounds Leicester branch were very helpful & understanding -when I had problems with the new TV Id purchased. I contacted the shop to discuss my problems. The stall were very attentive & understanding. They suggested their TV engineer to come to me & try to sort my difficulties. The above was prompt, coming out within the hour. He couldn't fix the problems . He reported back to Richer Sounds, saying the TV was not functioning properly. Richer Sounds arranges with me, to purchase a different model. This I did, with lots help from all the staff. I now have a perfect TV-working properly. Its fantastic-such a clear beautiful colour & sound. THANKS TO ALL-STAFF & MARK (engineer.)
I certainly recommend anyone of thinking of purchasing TVs or other related goods to use Richer Sounds.
M.A.Wardle. (Mrs.)

8 de julio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Shop staff = shop owners, a guarantee they’ll do right by you

I was running late for a meeting so i popped into the Leicester shop to tell them my requirements and said I’d be back 90 minutes later. When I returned Levi had researched the options and presented to me his recommendations. He was spot on and I just knew his first choice of headphones met my needs and was well within my budget. But Levi ways not content that I had made the perfect choice until I had tried them out in the listening room.

Throughout the process Levi did not just exude knowledge, he was also extremely engaging and when he said pop back into the shop to tell him how a forthcoming holiday had gone I believe he genuinely meant it.

I have seen Which? reviews which laud the praises of Richer Sounds. Now I have experienced for myself their knowledge, enthusiasm and customer care I am now a lifetime convert to their brand.

8 de julio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Honest and expert opinion

I am aware that if you need an honest and expert opinion on a turntable and speaker set up, then you go to Richer Sounds, it's that simple. Paul was very knowledgeable and patient and informed me of the various set ups. Very pleased with the experience and purchase. Thank you RS.

8 de julio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

People company. Rare

People. Prices knowledge. Respectful. Professional. Friendly. Can do attitude.
(Leicester branch and telephone)

17 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Was really happy with order to…

Was really happy with order to delivery, staff were very polite and helpful, explained everything what I needed to know so was very pleased.

2 de julio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Fantastic people that know what they…

Fantastic people that know what they are talking about. Well done Richer sounds Leicester

24 de junio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Outstanding Service.

I needed a 32" television. Small beer for for a store packed with high end equipment. I was treated as if I were spending thousands!
Incredible service, and, of course, I ended up with a superb little telly at a great price.

29 de junio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Excellence in action

Well please with both web service and also the staff when i went to pick up my ear bus the following day in store. The staff were very polite, Professional and cuteous.

29 de junio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Super helpful and informative staff

Super helpful and informative staff, took the time to explain the reasons behind my purchased goods in a way that didn't just feel like a sales pitch!

27 de junio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great service

Great service, good knowledgeable advice and fast informed delivery

26 de junio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

I would highly recommend Richer Sounds…

I would highly recommend Richer Sounds at Leicester their service and advice has been invaluable especially when looking to purchase a TV.
Excellent company excellent service.
Many thanks.
Maria K

22 de junio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

The Leicester staff

The Leicester staff , as always, are extremely fair & helpful, providing a first class service per goods sold at a very reasonable price.

20 de junio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Easy to deal with

Very helpful when dealing directly on the phone to the local shop. ordered Friday pm came following Monday.

18 de junio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Richard & Levi were both very helpful

Richard & Levi were both very helpful, friendly & professional.
I am very happy with my purchase & the work the guys put in to order it in for me.

16 de junio de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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