Richer Sounds - Leicester Opiniones 

2456
TrustScore: 5 sobre 5

5,0

163 London Road, LE2 1EG Leicester, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

5,0

Todas las opiniones

(2456)

24.450 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good service in a real shop

Very good information from Levi who helped me choose the right product. I did not feel pressurised to go in any particular direction but was given several options to choose from.
It was good to visit a real shop and talk to a knowledgable salesperson and see the products.
In the end, I got something at a good price and am very happy with what I bought.

17 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great advice before I ordered

Great advice before I ordered. Arrived as promised. Cannot recommend Richer Sounds enough.

17 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 4 estrellas sobre 5

I think I met with Sebastian who was…

I think I met with Sebastian who was helpful and accommodating. It was unfortunate that I was unable to view the product I bought in the shop. Nevertheless I am happy with the service I received and to date the product.

16 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks very much for taking the time to leave your review and it was great to read your comments about Sebastian and the product itself. I’m sorry you weren’t able to view the exact model in store on the day, but I’m glad this didn’t detract too much from the overall experience.

If there’s ever anything we can help with in future, or if you’d like to discuss your system further, please don’t hesitate to get in touch with us at seniorcomplaintsteam@richersounds.com.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Leicester Branch - Outstanding

Superb service from Richard in the Leicester branch. Took the time to understand my requirements, demo stuff and piece my system together for me. He was also on hand for some follow up email advice about which subs to look at. How refreshing to be able to go and talk to a passionate expert face to face rather than just rely on online sales. Great business. Highly recommended. Thank you

15 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

A great company to do business with

A great company to do business with. The sales man was very knowledgable and we agreed a good price for the television I purchased. The transaction was completed on a Sunday afternoon and the tv was delivered on the Tuesday.
A great company to do business with.
Thank you.

22 de junio de 2025
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Top team at Richer Soundsp

I had a number of very helpful telephone conversations with members of staff prior to our visit but the service we received from Richard was of the very best
Richard was friendly, overwhelmingly knowledgeable and patient. At no time did we feel that we were being sold anything but nonetheless ending up spending perhaps three times as much as we anticipated. We have no doubt that what we bought best served our needs. We'll be back and will recommend Richer Sounds unreservedly to others.

14 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I made three visits to the shop

I made three visits to the shop. First to explore the possibility of purchasing a projector TV. Second to clarify a few technical details and place an order. Third to pick up the item when it had arrived. On each occasion the staff were very well informed and helpful. I got the advice I needed and got a much better result than I would have if I’d just chosen something online. The item - a Hisense laser projector has exceeded expectations in terms of a) meeting my requirements; b) ease of set up; and c) providing an excellent home cinema experience.

12 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Just the advice I needed !

I spoke to Jason who was professional, helpful, knowledgeable, understood my requirements and offered a solution which I was pleased to accept.

11 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Price matched

Price matched, quick delivery.

8 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

New TCL 75” TV

I had already researched the TV I wanted, and went to Richer Sounds Leicester, who had the joint best price, but also provided a 6 year guarantee, which was clearly the best available. I was served by Richard, who previously sold me some Hi-fi separates. The service I received was first rate.

7 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Outstanding guidance from Jason at The store

Wanted a sound system that we could feel when playing music. Jason went that extra mile recommending what setup we would need and taking time in the experience room to listen to different sets of speakers to the amp that he had suggested. We couldn’t be happier and they look great too.

5 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

LEICESTER lads did it again. New tv is mint

I was on the market for a 50 inch tv for the living room. I spoke to a person over the phone. Who was extremely helpfull. I was after a TCL or any reccomendation. I was very pleased to be offered a display model tv from last year with a considerable discount. And also a reccomendation for a brand new hisense. I had a day to mull it over and i received information via mail. But i decided on a samsung q90f. I was amazed by how fast everything came together. As after talking to someone on the phone again who was extremely helpful the tv i was after was on offer and was delivered to me the next day! In time for a meet up with friends. The delivery slot was great and so was the drivers and the after care team. Great stuff. Richer sounds are stellar.

4 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Ordering from the Leicester branch was…

Ordering from the Leicester branch was really straightforward. The stereo was delivered as promised. Sadly it had a fault. The store was understanding, sympathetic and efficient. A replacement arrived the very next day. I nor understand why Richer Sounds are ranked so highly and they will now always be my first port of call.

2 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Always a quality experience in the Leicester store

Dealt with by Seb who was courteous and professional and friendly. Always a good experience at Richer Sounds Leicester.

1 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más