Richer Sounds - Lichfield Opiniones 

1946
TrustScore: 5 sobre 5

4,9

46 Birmingham Road, WS13 6GF Lichfield, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

James was extremely helpful, and knowledgeable. He gave me plenty of time to listen to the quality of each set of speakers, answering all my questions and remaining impartial which enabled me to m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I made a couple purchases at the Lichfield branch, very helpful staff and talked me through various systems for the size of my room etc. I got speakers and an amp which sound great for my LP's which s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Tom's knowledge on a wide range of subjects was very helpful in making my choice of tv and he then helped transfer a large and heavy package into my car.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I decided to return to Richer Sounds Lichfield shop to discuss options for upgrading my record deck.I had a set price range & reasonably sure of the make & model that I wanted.A few details & sticking... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 46 Birmingham Road, WS13 6GF, Lichfield, Reino Unido

  • 0333 900 0089

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1946)

25.118 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent level of knowledge & advicee

Tom's knowledge on a wide range of subjects was very helpful in making my choice of tv and he then helped transfer a large and heavy package into my car.

22 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Luca was most helpful in guiding us to…

Luca was most helpful in guiding us to our choice of TV. Knowledgeable but no pressure to make a decision. Only slight downside we had to wait a week for delivery.

18 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Buying New Stereo System Made Easy

James was extremely helpful, and knowledgeable.
He gave me plenty of time to listen to the quality of each set of speakers, answering all my questions and remaining impartial which enabled me to make an informed decision on which speakers to buy to give me the best quality of sound from my new Naim streamer. all staff members were polite and helped loading my system into the car.

17 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Best for advice and prices

From the moment I went into the store Dawn from the Lichfield store , made sure I found the ideal tv and sound bar to suit my needs,she was very informative and helpful,no pressure just good advice, definitely recommend anyone to go to Richer sounds first before going anywhere else,best advice and prices, nothing to lose, everything to gain,

14 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Tailored Service

I made a couple purchases at the Lichfield branch, very helpful staff and talked me through various systems for the size of my room etc. I got speakers and an amp which sound great for my LP's which still sound as good as a CD even being 40+ years old!

8 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Excellent service.

My telephone enquiry was handled promptly and politely. My instore purchase was easy and efficient.

16 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for your 5 star review!

Valorada con 4 estrellas sobre 5

Item was in stock and collected

Item was in stock and collected, no problems whatsoever.

29 de diciembre de 2025
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Respuesta de Richer Sounds - Lichfield

Thank you for your feedback, and for taking the time to leave us a review.

We hope you enjoy your new purchase!

The Customer Experience team

Valorada con 5 estrellas sobre 5

Excellent product

Excellent product. Prompt delivery.

14 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great in-shop support

Great in-shop support to help me purchase a TV that covered all the options I required.

13 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Helpful advice

Helpful advice. 6 year guarantee. Plus my TV of choice was in stock and carried to my car.

11 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your kind review, we look forward to your next visit.

Valorada con 4 estrellas sobre 5

Helpful staff but long wait for phone…

Helpful staff but long wait for phone to be picked up.

11 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for your feedback, and for taking the time to leave us a review.

We are always working to answer customer calls as quickly as possible, but this is unfortunately not possible in every case. We do apologise for your long wait on the phone and will certainly look into actions we can take to improve this in the future.

We hope you enjoy your new purchase!

The Customer Experience team

Valorada con 4 estrellas sobre 5

Very helpful positive visit helping me…

Very helpful positive visit helping me to buy a new tv

12 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for your feedback, and for taking the time to leave us a review.

We hope you enjoy your new purchase!

The Customer Experience team

Valorada con 5 estrellas sobre 5

Click and collect

Fast service with great staff members

11 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5
Logotipo de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 4 estrellas sobre 5

Blue LIght Discount

Prices comparative with most other Hi-Fi retailers but this was the only one that offered Blue Light Discount. Prompt updates on progress of order. Dispatch confirmation confusing as it appeared deliver would be to home address not shop. Notified when delivered to shop. Arrived to collect just before opening hours (after first phoning to confirm collection) First member of staff refused entry as not opening time. Second member of staff much more pleasant and helpful.

23 de julio de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for taking the time to leave us a review and for your positive feedback about the purchasing experience.

Our apologies for any confusion caused by the delivery email, this may be down to the way our system currently works with collections. Our further apologies that there was also a slight hiccup when arriving at the store, which we will of course raise with the branch.

We hope you enjoy your new purchase!

The Customer Experience team

Valorada con 5 estrellas sobre 5

Phoned up to inquire if you stocked a blu-ray

Phoned up to inquire if you stocked a blu-ray i was interested in purchasing but needed to confirm it did what i required i. e. play mp4 dvds. Was told to come to Lichfield shop so I could see if product was what i required. Item was set up and played for me using my dvds and to my complete satisfaction. Staff were excellent.

5 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

I decided to return to Richer Sounds…

I decided to return to Richer Sounds Lichfield shop to discuss options for upgrading my record deck.I had a set price range & reasonably sure of the make & model that I wanted.A few details & sticking points I was unsure about,such as compatibility with my current amp/phono input were soon cleared up.I would have walked out with the desired item,the Project Evo 2,only to find out they only had a black one in stock,I wanted white,so two days of anticipation ensued.Bonus points:I did walk out with a picture disc copy of Supertramps Breakfast In America,for £5,plus a very nice Richer Sounds coffee mug.The gentleman who looked after me could not have been more knowledgeable & helpful.This kind of service keeps me coming back to Richer Sounds Lichfield show room.Thanks folks.

4 de agosto de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

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