During the last couple of visits we’ve felt like staff are rushing and as if there was a big queue when in fact nobody had been waiting. However our last visit on 09/10/26 restored all our faith. The... Ver más
La empresa ha respondido
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During the last couple of visits we’ve felt like staff are rushing and as if there was a big queue when in fact nobody had been waiting. However our last visit on 09/10/26 restored all our faith. The... Ver más
La empresa ha respondido
Professional in every way, from Luca at sales process guiding two old fogeys who were buying their first SMART TV and didnt really understand what they wanted, through smooth and timely delivery to... Ver más
La empresa ha respondido
Dealt with the Lichfield store for the purchase of a Wiim Pro streamer. Ordered online and collected the next day from store. Sadly around an hour after setting up the unit failed, quickly emailed... Ver más
La empresa ha respondido
I bought myself a new amplifier and speaker cable from the Lichfield branch. Luca has outstanding product knowledge, really took the time to explain my whole system set-up, and even explained how I sh... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
46 Birmingham Road, WS13 6GF, Lichfield, Reino Unido
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Answering the phone in a timely polite manor, very competitive pricing with price match if you happen to find product cheaper.
Extremely quick delivery even if product not instock at local store with a 1 hour
Delivery notice time slot.
Excellent service from the Lichfield store as per usual.
Thank you Dawn the manager and team.

Respuesta de Richer Sounds - Lichfield
So easy to talk to someone real not a recording or AI 🙂
Everything was straight forward and with exceptional professionalism.
We have bought from this company before and will not hesitate to buy again .

Respuesta de Richer Sounds - Lichfield
Excellent customer service from start to finish. Reserved my surround sound system over the phone, picked up the same day and a customer service agent helped me load to my vehicle. Definitely use again, thank you.

Respuesta de Richer Sounds - Lichfield
An error with the courier meant delayed receipt of my order but the staff at Lichfield went out of their way to sort it out. Offered home delivery, calling immediately when it arrived.
It’s not just how a shop works when it all goes smoothly, but also when things happen that are out of their control. Great staff.

Respuesta de Richer Sounds - Lichfield
Excellent advice over the phone and then flexibility when the Richer Sounds payment line failed (apparently not unknown) to take payment from my card. Quick delivery to store and flexibility when to pick up. Will certainly use again!

Respuesta de Richer Sounds - Lichfield
Tom's knowledge on a wide range of subjects was very helpful in making my choice of tv and he then helped transfer a large and heavy package into my car.

Respuesta de Richer Sounds - Lichfield
Luca was most helpful in guiding us to our choice of TV. Knowledgeable but no pressure to make a decision. Only slight downside we had to wait a week for delivery.

Respuesta de Richer Sounds - Lichfield
James was extremely helpful, and knowledgeable.
He gave me plenty of time to listen to the quality of each set of speakers, answering all my questions and remaining impartial which enabled me to make an informed decision on which speakers to buy to give me the best quality of sound from my new Naim streamer. all staff members were polite and helped loading my system into the car.

Respuesta de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield
From the moment I went into the store Dawn from the Lichfield store , made sure I found the ideal tv and sound bar to suit my needs,she was very informative and helpful,no pressure just good advice, definitely recommend anyone to go to Richer sounds first before going anywhere else,best advice and prices, nothing to lose, everything to gain,

Respuesta de Richer Sounds - Lichfield
I made a couple purchases at the Lichfield branch, very helpful staff and talked me through various systems for the size of my room etc. I got speakers and an amp which sound great for my LP's which still sound as good as a CD even being 40+ years old!

Respuesta de Richer Sounds - Lichfield
My telephone enquiry was handled promptly and politely. My instore purchase was easy and efficient.

Respuesta de Richer Sounds - Lichfield
Item was in stock and collected, no problems whatsoever.

Respuesta de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield
Great in-shop support to help me purchase a TV that covered all the options I required.

Respuesta de Richer Sounds - Lichfield
Helpful advice. 6 year guarantee. Plus my TV of choice was in stock and carried to my car.

Respuesta de Richer Sounds - Lichfield
Good advice and helped with my purchase when a few card issues popped up from overseas

Respuesta de Richer Sounds - Lichfield
Helpful staff but long wait for phone to be picked up.

Respuesta de Richer Sounds - Lichfield
Very helpful positive visit helping me to buy a new tv

Respuesta de Richer Sounds - Lichfield

Respuesta de Richer Sounds - Lichfield
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