Richer Sounds - Lichfield Opiniones 

1908
TrustScore: 5 sobre 5

4,9

46 Birmingham Road, WS13 6GF Lichfield, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We went to this store for one particular model of TV after having researched online beforehand. The member of staff was very friendly and quickly and correctly sussed that we were looking to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Can’t praise the team In Lichfield enough - recently bought a Sony TV and they were knowledgeable, so helpful, friendly and even though they did not have the TV in their store I still had it the follo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dawn , whom I found out later is the manager, was friendly, welcoming and knowledgeable. I was a returning customer but my first time in the Lichfield branch. I had an idea of the tv I wanted but Dawn... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff at Richer Sounds Lichfield Branch were amazing and so helpful. They were also so friendly and gave me the advice/ information that I needed to purchase mu Samsung OLED TV. I couldn’t thank t... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 46 Birmingham Road, WS13 6GF, Lichfield, Reino Unido

  • 0333 900 0089

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1908)

24.266 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Demo for CD player was great

Demo for Marantz CD player was arranged. Item in stock and great price with 6 year warranty. Thanks to Luca in the store.

11 de abril de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great experience

Great experience, the guys were very helpful and friendly.

7 de abril de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Very well informed service at the shop

Very well informed service at the shop. They listen to needs and give very sound advice. They help with carrying purchases into customers' cars. Thank you

21 de diciembre de 2025
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Respuesta de Richer Sounds - Lichfield

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Very helpful and efficient

Very helpful and efficient. Reinforced why I keep returning to richer sounds. Have been a customer since the 90s.
Can't fault them

2 de abril de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great service as always

Previous experience made me return to Richer Sounds to order a new TV.
I have always found the staff in Lichfield store to be friendly and knowledgable.
However, I ordered the TV as collect from store on the website as the wording on the website was a little ambiguous and made me think the TV was in stock in Lichfield. Had I of known the TV had to be delivered to Lichfield for my collection, I'd have just had it delivered straight to my house. A minor blot though and won't stop me using Richer Sounds again in the future.

1 de abril de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service - start to finish

I had an idea what I was looking for when I called in but, I was able to discuss and obtain advice from your colleague (Luca) which was really helpful. The equipment was ordered in and delivered to the store (at my request). In the interim, Luca had prepared my speaker cables (fitted with Chord banana plugs) so that all was ready when I went to collect the equipment. He then assisted me in taking the gear to my car.

29 de marzo de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Really helpful store manager at the…

Really helpful store manager at the Litchfield branch gave us exactly the deal we were hoping for

30 de marzo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Tom was wonderful

Tom was wonderful. He made up my speaker cables and banana plugs. He insisted! Worked really well. Really happy. Great service. We will return again.

29 de marzo de 2026
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Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Helpful and friendly

I was able to try multiple headphones in my own time. I was not pressured to purchase, while being offered advice when request ed.

I was happy to purchase. Much better in person than direct from a website or chain store

21 de marzo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Arcam cd5

Always a great service from the people in this shop.

25 de marzo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great prices

Great prices, prompt delivery and helpful staff in Lichfield Branch

25 de marzo de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 4 estrellas sobre 5

Easy ordering and purchase online

Easy ordering and purchase online. Delivery to Lichfield store was prompt and very helpful service when collecting the tv.

23 de marzo de 2026
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Respuesta de Richer Sounds - Lichfield

We appreciate you taking the time to leave us a review! We're so glad the online ordering process was smooth and that our Lichfield store were their usual helpful selves. Feel free to get in touch if we can be of any help to you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Excellent Service Second to None

My wife and I arrived at Richer Sounds, Lichfield and found the shop closed, it was about 11am.
I pressed the door bell and then read the opening times in the window, the shop didn't open until Noon!!!!
As we turned away we saw a gentleman waving at us from the back of the showroom. It turned out to be Tim who then opened up the shop early and guided us through all the range so that we were able to buy the right (for us) TV.
We then said that we would go for a coffee whilst in the Town.
He told us to leave the car in the Richer Sounds Car Park and call in on our way back and he would then load the TV so that it wasn't on display to any passing low life.
I am 68 years old and bought my first HiFi separates from Richer Sounds in Birmingham well over 40 years ago. I have never been anywhere else since as I know the prices will be keen and the excellent service second to none.

23 de marzo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Nice welcome and helpful advice

I received a nice welcome - the store manager opened the door for me outside of their usual opening hours, and gave me as much time as I needed and loads of helpful advice.

20 de marzo de 2026
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Respuesta de Richer Sounds - Lichfield

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Technics cd player.

I recently had to take my cd player into the store, there was a fault with it, within a few days I picked up my cd player, and it was perfect, no problem. It was well looked after and I’ve had no problem since. Staff were friendly and helpful. All in all a good experience.

22 de marzo de 2026
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Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

They think they are special and didn't smile once. Avoid.

I tend to buy on line when dealing with richer sounds as i find many of them knowledgeable but arrogant most certainly those at Litchfield richer sounds having listened to and bought a pair of speakers for 500 pounds i was left with the impression they felt they were doing me a favour even being allowed in the shop. I recall I even had to a make an appointment.. I wont be back.

14 de febrero de 2026
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Respuesta de Richer Sounds - Lichfield

Thank you for taking the time to leave us such honest feedback although I’m genuinely sorry to read about your experience in our Lichfield store. The impression that you were made to feel unwelcome or that we were doing you a favour is clearly not acceptable and certainly not the experience we want any customer to have — particularly when making such an important purchase.

We'll be reaching out to you directly so we can better understand what happened and ensure this is addressed appropriately with the store. Thank you again for taking the time to share your experience and for giving us a second chance by purchasing online.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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