Richer Sounds - Liverpool Opiniones 

2881
TrustScore: 5 sobre 5

4,9

1-5 Berry Street, L1 9DF Liverpool, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Member of staff who I dealt with in buying my new LG television was only concerned that I had chosen the correct tv for myself. Was very patient with my lack of IT Skills too. Delivery was exactly wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from Kelvin, sound advice gave me honest opinion of what I was looking for. Very happy with choice of desktop speakers purchased. Delivery next day very prompt.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Diego was most helpful in my quest for a replacement TV. I’m happy with my choice as I didn’t want to go overboard with size and technological extras. Plus, I had it delivered,installed and set up... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(2881)

24.376 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service and Diego store manager Liverpool gave me great advice on my new purchase AudioLab 7000 CDT player.

2 de junio de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Top marks to RicherSounds!

What a wonderful refreshing experience it was to go into Richersounds Liverpool. A special mention to Justin who helped me and my father in law 20years previously to choose an amplifier. He was still there as helpful as ever. Good to see a company that looks after its staff. It was Stuart (Chris ) who helped me decide on a new television, not pushy but relaxed, informative and friendly. Just what you need when buying an expensive item ( best price in Liverpool, including John Lewis, who couldn’t price match because Richersounds had a promo code offer, very strange ). Very happy with my purchase and the delivery team ( on time and courtesy ). Well done Liverpool Richersounds!! Nice clean shop too!!

6 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Marvellous staff highly recommend

The guy in the shop could not of been more helpful if he tried we told him what we would like and there it was although he did give us some alternatives but we like the first option even went through how to set it up at home. The process was seamless even delivered it a day early which was lucky someone was home to take it in. But all setup now and sounds wonderful would highly recommended shopping there

30 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent service at Richer Sounds, Liverpool

Richer Sounds, Liverpool were extremely helpful, not only offering a £50 reduction on their listed/online price - but also including a free 5.1.1 sound system!
The member of staff who I spoke with also carried the huge box out to my car.
Five star service!
Many thanks.

31 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

Staff were helpful and informative and…

Staff were helpful and informative and i was able to get the audio equipment within my budget. The only problem I had was some confusion over the delivery date and a missing speaker cable which was rectified with a phone call and an apology. All in all it was a good experience and good customer service.

29 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for leaving us your feedback. I’m really pleased the team were helpful and you found the right equipment. I’m sorry for the confusion over delivery and the missing cable, but glad that the matter was swiftly resolved to your overall satisfaction.

Of course should you need any further help please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience

Valorada con 5 estrellas sobre 5

Amazing Sound

Amazing, great help, product knowledge great price. No pressure sell lots of time and great customer service answered questions about other products of future interest.
Excellent product perfect for my needs.

1 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent service and advice from your…

Excellent service and advice from your in store assistant Stuart in the Liverpool branch, he recommended a pair of ‘nothing’over ear Bluetooth head phones as we had issues with other makes being bought online, so far very happy with the purchase.

27 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

I bought some great headphones

I bought some great headphones. The staff are so knowledgeable. I was allowed to test them in their fabulous private room, which is a stunning setting, low mood lights and totally sound proof. Great service, I wouldn't go anywhere else for my audio devices.

21 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Fantastic service as always

Purchase some speakers from Liverpool branch. Diego price matched a price that included employee benefits from my workplace which I really appreciated. Never had a bad experience with Richer Sounds Liverpool!

21 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great advice and service in store

Great advice and service in store. Fast availability of product.

21 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great service

Great service, professional, helpful and didn't try to upsell to something I didn't need - so value for money.

All in all a great experience.

16 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Unfathomable connection troubles!!

Walked into the shop in Liverpool,and was greeted by Stuart.Had an HDMI connection
issue.After much scratching of heads the problem was diagnosed.Ultimately
a resolution was found.Feel i have dropped lucky finding the right person for said problem.As a result I placed an order for a Samsung Oled tv.Thanks again Stuart.

26 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent service

Staff went above and behind very knowledgeable the managers attitude is excellent in the Liverpool shop totally recommend them
Thank you

9 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Shop with confidence.

First class A+.friendly,helpful, knowledgeable staff.quality products.

18 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent service

I ordered some speaker brackets and they were delivered next day. Excellent service as always. I always go to Richer Sounds for my hi-fi requirements

14 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I’ve been buying from Richer Sounds-…

I’ve been buying from Richer Sounds- Liverpool for many years now and I’ve always been impressed by the way they are always welcoming and helpful

13 de enero de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Been looking to replace my five year…

Been looking to replace my five year old LG OLED65C1
Went from looking at reviews of the latest model LG OLED65G66, to purchasing fairly quickly.
Contact with Liverpool store was a smooth process, model I wanted was cheaper elsewhere, they matched the price and still honoured the free soundbar as well.

Delivery was next day and free of charge.
If you had a LG before you know what to expect, however this TV is stunning to look at.

Lesser reflective screen was a good upgrade as a living room set is near a window and is a big improvement.
Colours pop, easy to set up which is a good job as LG don’t provide a manual.
Stand is solid, the free soundbar is actually a very good quality also.

Made up with this and the G model really is worth paying the extra for just don’t tell the Mrs.
Cannot hesitate to recommend Richer Sounds, great guarantee, helpful and knowledgeable staff, and when you ring it’s not a foreign call centre.

Keep up the good work, real point of difference, upgrading my hi fi soon can’t wait.

11 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff.
Didn’t feel rushed, took time to explain everything to us.
Would definitely recommend.

11 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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