Richer Sounds - Liverpool Opiniones 

2883
TrustScore: 5 sobre 5

4,9

1-5 Berry Street, L1 9DF Liverpool, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Member of staff who I dealt with in buying my new LG television was only concerned that I had chosen the correct tv for myself. Was very patient with my lack of IT Skills too. Delivery was exactly wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from Kelvin, sound advice gave me honest opinion of what I was looking for. Very happy with choice of desktop speakers purchased. Delivery next day very prompt.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is th... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2883)

24.450 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff.
Didn’t feel rushed, took time to explain everything to us.
Would definitely recommend.

11 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Top class advice and service

Purchased a turntable for my daughter. Received top class advice and service, as always.

16 de noviembre de 2025
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

I Wholeheartedly Recommend Richer Sounds Liverpool

Richer Sounds Liverpool was recommended to me by HMV Liverpool as someone who could help me find what I was looking for. They helped me find it and did so with every courtesy and absolutely no pressure to buy. I did buy and am very pleased with my purchase. I would recommend Richer Sounds; they are extremely knowledgable and their prices are competitive.

5 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

I needed a new stylus/needle for an…

I needed a new stylus/needle for an Audio Technica turntable. Popped into the Liverpool store and Diego was helpful in providing advice as to what I needed. Ordered part the following day and delivered quickly. Product works and fitted perfectly. Third product ordered from Richer Sounds and never had any issues with products.

8 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Friendly and extremely knowledgeable…

Friendly and extremely knowledgeable staff who helped me select the correct product. Great value for money too.

5 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service when seeking to buy a Project -E record deck to listen to vinyl over bluetooth. Didn't have it in stock but ordered it there and then. The deck was delivered within 24 hours - first class service.

And so pleased with the product.

10 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Richer Sounds has become my preferred choice when purchasing any audio visual equipment. Outstanding customer service and competitive pricing with knowledgeable staff. It’s easy to understand why this company is thriving in a competitive retail sector once you’ve experienced your first purchase with Richer Sounds.

4 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Dali speakers and stands purchase - exceptional experience

Was in the market for new speakers and didn't hesitate to go back to Richer Sounds, where I'd shopped before. Was confident they would not only provide a great range of products at the best / most competitive price around, but also for the level of experience and advice you only get from speaking to people directly, ie. face to face. I booked a listening demonstration (Liverpool shop) and was assisted by Justin. Tried the speakers I was considering and on arrival they were set up ready with the same Amp unit I have at home, which really assisted the demo. After an unhurried listening and discussion / advice from Justin plus a colleague, opted for 'Dali Sonik 1' speakers. The price was great, home delivery ideal and the whole experience was simple and pleasant. Me being "fussy", the colour I picked in store didn't work in my home but Richer Sounds, (this time Diego), were fantastic and were happy to exchange the speakers for the same but in a different colour. And these are now perfect and delivered very quickly too.
Once again I'm very impressed at the service I received from Richer Sounds. Products available, price, delivery flexibility, but above all staff in the Liverpool shop were fantastic. Friendly, helpful, knowledgeable and clearly focused on giving a great service. Wouldn't even consider going anywhere else or searching 'online only' for Hi-Fi products.
Can't recommend Richer Sounds any higher!

1 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 4 estrellas sobre 5

The guys took time to provide a demo

The guys took time to demo the different cartridges, which helped me make an informed decision, they also agreed a deal with a cartridge id bought as part of the original turntable sale three weeks earlier.

2 de mayo de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thank you for your review and for your custom of course, it's great to read that the demo was successful & the colleagues in Liverpool were able to do a price that worked. We look forward to seeing you again in the future, and hopefully receiving a full five star review next time.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Cambridge Audio…

Pre-arranged to test/listen to audio equipment. Had 1 hour to test various set ups. Eventually decided ! Great advice given by Stuart @ Liverpool branch. Ordered 1.30pm - delivered 08.35am next day. All perfect - very happy. Incredible improvement on old Sony stack system from 1987 !

29 de abril de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great engagement from the shop staff

Great engagement from the shop staff.
Demonstration of the eventually purchased equipment was thorough, with a good Q&A to ensure that the equipment was found to be suitable.
I also received follow up emails when they said they were going to send them.
Very satisfied.

29 de abril de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Bought a wiim mini streamer at the…

Bought a wiim mini streamer at the Liverpool store, I'm very pleased with the great customer service. I even had a go on the racing simulator they've set up in store. Very happy with my purchase product works great. I'll be visiting again.

5 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Jason

The person who served me, Jason at the Liverpool store, was very helpful and knowledgeable about the product I was enquiring about. He guided me through the different options in light of my budget.

25 de abril de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

It's good to be able to speak to real

It's good to be able to speak to real, knowledgeable, human beings when calling customer services and the shop itself, as opposed to people who work off a script. That meant I was able to identify that a feature I needed was present on the projector we bought and when arranging store collection. In store they were great with my partner who picked it up. Without these decent human beings to speak to, I probably wouldn't have bought it. Well done Richer Sounds. I'm glad some things stay good.

22 de abril de 2026
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Delivery 2nd to none.

When the projector was delivered Trav & Rob were very informative of the guarantee that Richer Sounds Offer and told me to join the VIP Club (thought I had joined it, will check later).
Anyhow, overall very informative and friendly and spent time to explain what to do if I had any problems, not the usual knock, drop & run offered by the known services.

27 de abril de 2026
Opinión espontánea
Logotipo de Richer Sounds - Liverpool

Respuesta de Richer Sounds - Liverpool

Thank you for your wonderful feedback

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