I've bought my last 3 TV's from Richer Sounds and found them to very helpful and professional every time. On this occasion I was looking online for a price match...it was a Sunday morning but I got a... Ver más
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Consulta las opiniones de los clientes
For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by na... Ver más
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We went to the shop in Newcastle upon Tyne and spoke to Colin. We needed a new amplifier for our HiFi. Colin was extremely knowledgable and very friendly. Had full confidence in him helping us choose.... Ver más
La empresa ha respondido
I was looking to upgrade my old 90's purchased HiFi to a wireless BT setup due to my audio room refurbishment. I first visited the Newcastle store back in May to explore options for a new record deck... Ver más
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Información sobre la empresa
Escrito por la empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Información de contacto
94-96 Clayton Street, NE1 5PG, Newcastle, Reino Unido
- 0333 900 0032
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Member of staff was helpful explaining…
Member of staff was helpful explaining the difference between 2 components. He took my order and arranged delivery for the next day - system was easy to set up and works well so far. Thanks again.

Respuesta de Richer Sounds - Newcastle
Really good advice in store and…
Really good advice in store and helpful,delighted with new speakers monitor silver 50s

Respuesta de Richer Sounds - Newcastle
Mouris
shopped at this store for the first time, and right from the moment I walked in, I was met with a warm reception and staff who genuinely tried to help me secure the specific purchase I had in mind—and they succeeded. I will certainly recommend this store to my friends. Thank you.

Respuesta de Richer Sounds - Newcastle
Good company who provide 12 months…
Good company who provide 12 months interest free.
Aetherion Max -awesome piece of hardware.

Respuesta de Richer Sounds - Newcastle
The salesman
The salesman, Colin, was very helpful over the phone, and in person. Although I spent more than planned, I was happy with the deal offered, the reccommend product, and the service.

Respuesta de Richer Sounds - Newcastle
Very friendly and welcome advise and…
Very friendly and welcome advise and keeping updated on delivery times for my new amp. Efficient and professional. Solid experience on purchasing.

Respuesta de Richer Sounds - Newcastle
Fabulous product and a really good…
Fabulous product and a really good personal service from the team at Richer Sounds. And a six year warranty is a bonus!

Respuesta de Richer Sounds - Newcastle
Good communications and very helpful staff…
Good communications and confirming compatibility when ordering my new Audio Pro C5 speaker. Very helpful staff and Harry helped me fault find by using equipment in the store when I was having issues connecting the new C5 to my C10 mkii speaker.

Respuesta de Richer Sounds - Newcastle
I ordered via a stoor
I ordered via a stoor, the person I spoke too was great, very helpful and informed. Order was placed and the record deck arrived on time as planned. Easy to set up, has made a great addition, first time in over 30 years I listen to records that have been put away. Nice to get exactley what I ordered and for it to live up to the reviews - well done Richer Sounds.

Respuesta de Richer Sounds - Newcastle
Great service is the number 1 reason…
Great service is the number 1 reason for the five stars, but I should also comment on the TV.
I hoped I would be happy with it, but I was not.
I was overjoyed.
My opinion - better than OLED without any burn in concern.

Respuesta de Richer Sounds - Newcastle
Highly Knowledgeable and Helpful.
Highly perspicacious staff who had all been working there a long time, which is always a good sign.
They took care and pride in their work too. Supererogatory effort.

Respuesta de Richer Sounds - Newcastle
Customer service at its finest
Just picked up my Samsung soundbar, subwoofer and speaker set from Richer Sounds Newcastle after ordering online. Got a quick call to say it was ready, and the team in store were fantastic. The agent who helped me was really knowledgeable and went the extra mile to sort out my cashback offer - top service. Really impressed and I’ll be ordering a UST projector and another soundbar from them very soon.

Respuesta de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle
Nice people who know their onions
Nice people, knowledgeable and as technical (or non-technical) as you want. Steered me well based on a couple of prerequisites. In and out in 15 minutes with no time wasted. Fast and efficient delivery.

Respuesta de Richer Sounds - Newcastle
Delivered on time as ordered and driver…
Delivered on time as ordered and driver updated arrival for us. Great service

Respuesta de Richer Sounds - Newcastle
Richer Sounds Newcastle upon Tyne never…
Richer Sounds Newcastle upon Tyne never let me down. I just bought another TV. Happy days🎊👌

Respuesta de Richer Sounds - Newcastle
Brilliant service
I had a problem with a stylus on my new Record Deck which transpired to me probably accidentally causing it to get damaged. Harry explained what precautions need to be taken in ensuring this did not happen again. The stylus was obviously not therefore covered by the insurance but he took a very sympathetic view of the situation and so had a good deal in replacing it. I purchased also a further spare stylus and. Record /: stylus cleaning kit from him.
Brilliant service and arrived within two days. Harry actually sold me the record deck( Audio Technica) previously and great service there too.
Please thank him personally for me as a great asset to Richer Sounds!

Respuesta de Richer Sounds - Newcastle
Streaming stand alone system
I booked our audition of streaming amps and speakers with Euan, and had a great experience throughout the process of listening to each one of the streaming amps through the same speakers. The auditioning room was private and we were never rushed. We would like to thank Euan for making our choice very easy to make. Nothing was a bother during our 1.5hours there.

Respuesta de Richer Sounds - Newcastle
I searched around for a large screen tv…
I searched around for a large screen tv all over the internet and nearby local stores and Richer Sounds offered the best price plus free delivery and most important of all a six year guarantee!
I couldn’t see anyone else offering a six year guarantee so purchasing from them was a no brainer.
The delivery team of two placed the rather large box exactly where I wanted it in my lounge.
I would definitely recommend them.
Also my TV was new for 2026 and they had to get the new stock in which they did within their promised delivery time.

Respuesta de Richer Sounds - Newcastle
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