Richer Sounds - Newcastle Opiniones 

2544
•
TrustScore: 5 sobre 5

4,9

94-96 Clayton Street, NE1 5PG Newcastle, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We bought a Samsung 43inch TV recently. We dealt with Euan who sorted our collection. After many tries we couldn't get the TV to recognise our broadband router. We rang Euan and he went above a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

very helpful and knowledgeable staff. Only to happy to demo the speaker system we were looking at but also recommend a different brand / system that would fit our needs and give a better result (also... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer support from richersounds newcastle. All the staff were very helpful. Bought many items from this store, their knowledge on the products and after care support is 2nd to none i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was steered toward my choice of amplifier by a member of local branch (Newcastle) who suggested something a little better than I was originally looking for. Sadly I think had managed to give out the... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 94-96 Clayton Street, NE1 5PG, Newcastle, Reino Unido

  • 0333 900 0032

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2544)

24.500 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Have used the branch in Newcastle a few…

Have used the branch in Newcastle a few times now since moving from London. Staff have been helpful as well as knowledgeable. Most recent visit the salesman Colin knew exactly what I needed, made me feel at ease and was highly professional.

4 de septiembre de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent customer service

I felt that the assistant, Harry, really took time to find out what I needed and what I didn’t need and didn’t just try to sell me the most expensive item.

4 de septiembre de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

All staff are very knowledgeable on all…

All staff are very knowledgeable on all products and can give instant advice when asked. I like the fact that everyone is very willing to give help and advice. Staff are very friendly .

4 de septiembre de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great service again

1 de septiembre de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great advice and price very competitive…

Great advice and price very competitive , staff very friend.y and knowledgeable delivery service and fitting great

27 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

New T V Samsung 65” S90H.

We had a short list of TV’s before going to Newcastle’s Richer Sounds. Dealt with Euan the assistant manager who was very knowledgeable and helpful. My Blue Light Card was beneficial and Euan offered us a very good deal on our Tv, Sound Bar and wall bracket which we took. Took delivery very quickly and the TV is excellent.

31 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

I purchased an OLED LG TV from Richer…

I purchased an OLED LG TV from Richer sounds, the deal was best I could find and I went in store (Newcastle) to collect, I found the staff very polite, friendly and knowledgeable. Would highly recommend them to anyone. Thank you again.

27 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Does what it says on the tin

I have shopped with Richer sounds for quite a few years now and have always received good service, speedy delivery by a reliable courier and helpful assistants. Oh! And decent prices too.

27 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent advice given in a professional and friendly way. No pressure to upsell and Colin was more concerned with what we wanted/needed. Will definitely be using Richer Sounds for any future needs.

22 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Best price guaranteed

I always look at a variety of website based reviews to decide what I require when looking for a new TV. This gives me a greater choice of supplier that can meet my requirements. Of course price, reputation and locality is important to me, so I rang Richer Sounds as they had the model I wanted and a no quibble price match meant they got my business. The store manager (Dale) kept the TV for me until I could pick it up, free delivery was available. Great customer service. My go to place now for any audio or TV equipment.

24 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great

Great! As usual

24 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Sound advice!

Spoke to a member of staff at the local store after browsing some products on line. Received some great advice & ordered direct with the store, delivered 2 days later.

23 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great advice and customer service

Great advice and customer service. Bought a Naim Muso Gen 2 from Newcastle - staff knowledgeable and helpful. Took time to set some different options up so I could hear them. Product quickley delivered but developed a fault, Richer Sounds sorted out a replacement quickley.

21 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Very helpful over several days working…

Very helpful over several days working out what the problem was with my Technics audio system. Also good advice which amp to buy. No hard sell techniques. Happy to answer various questions relating to equipment I already had. I was able to have a new amplifier purchased and integrated into my system over a 3 or 4 days having discussed and tested and diagnosed the problem.

22 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service from these guys

Great service from these guys, super friendly and knowledgeable. Always eager to help.

21 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Bought a freesat recorder from Richer…

Bought a freesat recorder from Richer Sounds Newcastle
They were friendly and helpful as on all previous visits. I was served by Colin who was excellent.

22 de agosto de 2026
Opinión espontánea
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Good Service

I knew what I wanted so it was quick and easy and the sales guy 'Harry ' was very helpful

18 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Firstly

Firstly,
I got confused about an item I purchased. I sent an email to Richer Sounds and I got a great response. I thought my item had been delivered to the wrong person but it turned out I had made a click and collect choice without realising. So, I went to Newcastle on the bus and all of the staff including what seamed like an area manger were so chatty and encouraging.
Thank you so much. And all of this only for £30 purchase. You are all wonderful
Stephen Wilson

16 de agosto de 2026
Logotipo de Richer Sounds - Newcastle

Respuesta de Richer Sounds - Newcastle

Thank you for your 5 star review, it’s lovely to read your comments.

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