Richer Sounds - Norwich Opiniones 

2047
TrustScore: 5 sobre 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Advise. The customers best friend. Went into the shop today just purely for a chat and set up advise. This shop is great and the manager “Tony” knows his stuff always happy to help and give actua... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(2047)

24.030 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service,and brilliant after sales.

Excellent service, always willing to help to get you the right products. There after sales are brilliant to make things right for the customers.

24 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great service

Superb customer service, patient, knowledgeable and professional. Enjoying my purchase and most importantly staff helped me make the right decision

18 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable

Seb was most helpful and knowledgeable. No pressure to purchase.

21 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Good advice

I was given the right information and details about the product I was interested in. Very helpful advice and everything was on time as told by the store. The price was good and the guarantee was fantastic. All in all a good job.

20 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Always helpful …

Not sure what I needed but Jon was very helpful with advice and recommendations. Very happy with advice and purchase.

20 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Did not try to sell me anything

Did not try to sell me anything, just helpful and in formative

20 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great service

Great service, very helpful, answering my questions - even though I’d only popped in to collect an online order nothing seemed like a bother. Unlike so many stores in the same sector.

20 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Very helpful advice and excellent service

I needed some advice on which speaker cable to use to connect a new subwoofer. Called the Norwich store and they were incredibly helpful. They only had one of that particular cable in the shop so they offered to reserve it for me until I could get there.

I've had great service in the Norwich shop before and would always highly recommend them.

16 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Have recently bought a 55 inch…

Have recently bought a 55 inch Panasonic OLED TV (55Z80AEY). There were only 3 left of this particular model and all were located in various stores. Arranged to buy and collect one from the Norwich branch. John ensured TV was well packed and helped me load TV into my car. Richer Sounds staff are brilliant and very efficient. Even though this was a store model it still came with the 6 year warranty. This TV gives a superb detailed, clear image and has very good sound too.

10 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

The Norwich team were all very friendly

The Norwich team were all very friendly and helpful. Not at all pushy. Have been back a few times. Have now got Denon set up and Wharfdale Speakers. Very happy with the service provided,and even happier with the amazing sound.

14 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Great service

Great service, knowledgeable, friendly and helpful. The reason I return

14 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Service i cannot fault

Service i cannot fault, always helpful, knowledgeable and always go the extra mile

31 de marzo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

All around great service

All around great service. Have purchased TV’s from Richer Sounds for many years now due to this.

14 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

TV screen cleaner

A careful check was made by Seb to ensure we were dealing with the correct TV model. The exact cleaner was then selected for me.
It would have been so easy to have bought the wrong
cleaner.
Many thanks
DG Wright.

10 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Amazing value ,A lot cheaper than…

Amazing value ,A lot cheaper than Argos, well organised delivery with update from van driver

9 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Useful advice

Useful advice, good products, delivered on time.

6 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent help and advice

Excellent help and advice, and tons of patience with my many question.
The purchase and collection were easy to do.

6 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great service from all the staff I…

Great service from all the staff I dealt with from the Norwich branch! Very knowledgeable and extremely helpful! Can’t recommend enough!

7 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

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