Richer Sounds - Norwich Opiniones 

2047
TrustScore: 5 sobre 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Advise. The customers best friend. Went into the shop today just purely for a chat and set up advise. This shop is great and the manager “Tony” knows his stuff always happy to help and give actua... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2047)

24.030 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Obvious where to shop first.!

So , decided i "wanted, not needed" a new telly.
Did my research as to all the modern bits and bobs.
Headed to a " high street store" to look at them and do comparisons.
Discovered that the telly i'd chosen would not fit on my unit so back to the drawing board.
As a regular shopper at Richer Sounds , that's where i headed when i had made my decision. Only to find, yet again my second choice would not fit on my unit.
Roger suggested another model which would fit but £150 more.
Back home, decision made. Back to Richer Sounds i've decided. same model but next size up and it would fit.
Ordered and remarkable fantastic delivery 48 hours later.!
Then i could not get my Humax recorder to pair up or my Denon soundbar.
One phone call to Richer sounds and further attempts, no joy. Sunday, popped in and spoke to Tony. Without any hesitation he went through all the options to try and i went home and by Sunday evening all was well at last.!
This store is outstanding, no hard sell, no upselling for the sake of it and genuine people wanting to give you the best service possible.
I've bought hi-fi,s and headphones previously and this tv adds to the list.
At £500 cheaper than the tv's makes own website and £100 cheaper than the obvious high street retailer Richer Sounds will always be the place to go.
Thankyou to Roger, Tony and Seb.

8 de abril de 2026
Opinión espontánea
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff, good advise and good service price and delivery.

7 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great service and prices, very helpful

Very helpful and patient going through options and details. Great deal too!

1 de abril de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

I knew what I wanted to buy and…

I knew what I wanted to buy and fortunately Richer Sounds had one in my local store. I went into the shop bought it and walked out. The guy who sold it to me gave me the correct item.

27 de marzo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Unbelievable sound

Expensive soundbar BUT unbelievable sound.
Worth every pound!

29 de noviembre de 2025
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

A quality and personal service from knowledgeable people

We had a phone call to discuss the kind of hi-fi system we were looking for, which was followed by three quotes and further information about the products. We visited the store and were able to see some of the equipment we were considering and the advantages of each before making our choice. Very happy with the quality of service and knowledge shared.

31 de marzo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellet!

Nice friendly staff. And a really good free extended guarantee on my new TV! A better price than all competitors, and a local shop too! 10/10

2 de julio de 2025
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Very helpful staff as always

Very helpful staff as always, very knowledgeable about product.
Thank you for your assistance, brilliant set of headphones.

30 de marzo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Long Term Customer

I've been buying from Richer Sounds for many years. The customer service is outstanding and the prices cannot be beaten.
I recently bought a product (from my local store in Norwich) that did not meet my expectations. I was able to return it for a full refund with no quibbling from the staff.
Talking of the staff, the are very knowledgeable regarding the products they sell.
I highly recommend Richer Sounds.

1 de marzo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

I'll go there again

Tried Beyerdynamic 1770 and 1990s in their listening room. Very relaxed atmosphere, no pressure to buy. Very good experience, knowledgeable staff and highly recommended

30 de marzo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

The guys at Norwich gave me a good…

The guys at Norwich gave me a good price on a pair of speakers, the cheapest anywhere. I placed the order and received the speakers 3 days later. Very good service, the only thing i would say is that it would of been nice to hear from them when the speakers were coming out, rather than only getting a time slot on the day from DPD leaving me to hastily rearranging my day to suit. Many thanks.

26 de marzo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Seb was excellent at talking me through…

Seb was excellent at talking me through the options of the product I was looking for and gave great recommendations to ensure I came away with the set up I was looking for. They arrived the next morning, very pleased with the service from start to finish.

26 de marzo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

Another Richer Sounds satisfied customer

Richer Sounds are true to there word and treated me very well regarding my 4 year+ old tv which was covered by there free extended guarantee could not be repaired, and they gave me a very generous Gift Voucher to purchase a replacement tv. Thank you very much Seb and Tony at Norwich branch.D Gipson .

25 de marzo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks very much for taking the time to leave such a kind review. I’m really pleased to hear that you were looked after properly under our extended guarantee, and that everything was taken care of to help you move on to a replacement when the TV couldn’t be repaired.

I’ll be sure to pass your thanks on to Seb and Tony at our Norwich store who I'm sure will also be delighted to see your comments. If there’s ever anything you’d like to discuss further, please don’t hesitate to get in touch with us directly.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great customer care from knowledgeable staff

The staff in the store were very helpful and knowledgeable. The store was well set out and I was able to look at and hear demonstrated the products I wanted to buy.

24 de marzo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

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