Richer Sounds - Norwich Opiniones 

2019
TrustScore: 5 sobre 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Needed to replace a basic streamer for realistically just for streaming radio from my iPad. The advice was as usual helpful on all options. As I already purchased a EVO 150 SE the advice was practic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

staff were knowledgeable and helpful they sell quality goods rather than the cheap Chinese cr*p we're inundated with on other, larger retail outlets with jungle-sounding names would recommend a... Ver más

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Valorada con 5 estrellas sobre 5

The staff were helpful and friendly Made a comment about my Richer Sounds customer number as never seen one so low. Explained I used to use the London Bridge store back in the 70's

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Valorada con 5 estrellas sobre 5

I called on a Wednesday and knew more or less what I wanted for an amp but needed advice for the right speakers to go with it. Roger at the Norwich shop suggested Wharfdale Diamond speakers . The nex... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2019)

23.773 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Seb made the effort to what i wanted…

Seb made the effort to what i wanted like it was his own place and gave me a lot of options to what I was looking for and wasn't pushing me to get things that wouldn't work for me and was really helpful and productive with me asking questions when he suggested things that I wanted more info on I got the best stuff that I needed and wanted from him would recommend talking to him when it comes to systems

30 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Practical advice

Practical advice, good price and promt delivery

30 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The staff were helpful and friendly …

The staff were helpful and friendly Made a comment about my Richer Sounds customer number as never seen one so low. Explained I used to use the London Bridge store back in the 70's

30 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

WiiM pro streamer

Needed to replace a basic streamer for realistically just for streaming radio from my iPad. The advice was as usual helpful on all options. As I already purchased a EVO 150 SE the advice was practical on what I needed nothing more nothing less price etc.
So great stuff Richer sound .top notch stuff.

27 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

staff were knowledgeable and helpful

staff were knowledgeable and helpful

they sell quality goods rather than the cheap Chinese cr*p we're inundated with on other, larger retail outlets with jungle-sounding names

would recommend and visit again

22 de mayo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Tony arrived ahead of time was quick to…

Tony arrived ahead of time was quick to diagnose the problem and rectify an out of balance system with issues. Problems sorted efficiently and with a new set up easy to manage

17 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, understanding and knowledgeable, no hard sell at all.
We left with more than we came in for!
No1 destination.

13 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Good advice matching amp to speakers and room.

I called on a Wednesday and knew more or less what I wanted for an amp but needed advice for the right speakers to go with it. Roger at the Norwich shop suggested Wharfdale Diamond speakers . The next day I called to order them and on Friday they arrived with an extra payment for next day delivery . The speakers are fantastic as is the Marantz amp.

11 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The usual caring

The usual caring, attentive and informed service from Richer Sounds. Special mention for Roger at the Norwich store for his top advice

11 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I was really surprised how richer…

I was really surprised how richer sounds seen to cover all aspects of customer service.I would certainly use them again in the future.And I will recommend my family and friends do the same.

11 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent service and customer care…

Excellent service and customer care from the team at RicherSounds. Purchase a Cinema surround system and with there in depth knowledge have installed and set it up with ease, it sounds amazing. Thanks team.

5 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Went into Norwich store for a black…

Went into Norwich store for a black Sonos Gen 2 kit wall mount on the weekend. The store had one in the warehouse and would be available for delivery on Monday. Paid for the wall mount and then received update on delivery, it arrived on the Monday!

6 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Good Service and advice.

I contacted Richer Sounds a few times to get some information, both on the telephone and by email. They were quick to respond, polite and courteous, and gave me the information I needed.

9 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Very friendly

Very friendly, helped with my purchase and understanding which TV to buy. Jon was especially helpful and definitely knows his stuff. Thanks Richersounds

30 de mayo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 4 estrellas sobre 5

Good team and knowledgeable of what I…

Good team and knowledgeable of what I wanted!

5 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for taking the time to leave us your review, and for the kind words about the colleagues in our Norwich branch. It's fantastic that they helped you find what you were looking for of course.

We really appreciate the feedback and hope we can make it a full five-star experience next time.

The Richer Sounds team

Valorada con 5 estrellas sobre 5

Shopping at Richer Sounds has been…

Shopping at Richer Sounds has been amazing. Firstly I'd like to thank staff for responding to my repair promptly and working on outcomes which I have really appreciated after my Aiwa TV developed a fault.

After 7 days I was able to choose an alternative TV with sound advice from Richer Sounds.

I purchased a refurbished 85 inch TCL QD Mini LED TV almost equivalent to oled. I received the set and can say I was happy to make the purchase, upgrading my viewing experience to another level. The picture quality on the TCL is excellent and the 88 inch came with a matt screen which gives every scene a cinematic feel and I really got caught up hooked watching it.

The settings are excellent which only require minor adjustments. I prefer the automatic mode which is excellent. The viewing angles are excellent. I can see the picture on the TCL TV clearly on a sunny day and even when the evening sun is hitting the screen.

The staff have been. Brilliant in every phone call I've made to them. They have been polite and consistent and reassuring. In this changing world I've seen businesses cut back seen service degraded in retail, but Richer Sounds have been one hundred percent authentic.

3 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Order and delivery of lg c5 48" tv

Very helpful and prompt handling of my order. Whilst I am a vip customer I'm not sure if my £10 1st purchase offer was applied as the unit price seems to incorporate all the discounts excellent product and delivery was quick and the delivery company bjs was exceptionally thoughtful and were happy to point out small damage to box, everything is fine. Great price for the product excellent value can't be beaten

2 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Having people who know about the…

Having people who know about the technical jargon and can explain it well.

31 de mayo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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