Richer Sounds - Nottingham Opiniones 

2148
TrustScore: 5 sobre 5

5,0

108 Mansfield Road, NG1 3HD Nottingham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great help from Rob at richer sounds , wanted a freely box he advised us on both it’s limitations and its positives. Saved us money on getting a aerial fitted, thanks rob and the team at richer sound... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The person who took my call was friendly and very helpful. It didn't take very long to place my order and I'm looking forward to taking delivery of my mini radio/CD player in mid July. I've dealt wi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Team member was brilliant and showed me some great options for future music system upgrades. Really passionate and knowledgeable and headphones I bought were at the best price by far compared to other... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff at the Nottingham branch were great. The CD player I was interested in (Onkyo C30) had been removed from the company's website and the staff told me that new stock was not expected for anoth... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 108 Mansfield Road, NG1 3HD, Nottingham, Reino Unido

  • 0333 900 0035

5,0

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(2148)

23.773 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Staff were great

Staff were great, friendly, knowledgeable

2 de julio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great help from Rob at richer sounds

Great help from Rob at richer sounds , wanted a freely box he advised us on both it’s limitations and its positives.
Saved us money on getting a aerial fitted, thanks rob and the team at richer sounds happy with the product.

2 de julio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great service as usual.

Great service as usual.

29 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Team member was brilliant and showed me…

Team member was brilliant and showed me some great options for future music system upgrades. Really passionate and knowledgeable and headphones I bought were at the best price by far compared to other shops and online. Amazing place.

30 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Full marks to Richer Sounds staff once again.

The person who took my call was friendly and very helpful. It didn't take very long to place my order and I'm looking forward to taking delivery of my mini radio/CD player in mid July. I've dealt with Richer sounds a number of times over the years and it's always been a pleasant experience.

30 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Valorada con 4 estrellas sobre 5

The shop staff gave good suggestions.

The shop staff gave good suggestions.

I was extremely disappointed with the courier, Furdeco. On Friday, they emailed me asking me to call them. I did, waited on hold for 20 minutes, and was then told there had been no need to contact me.

Then, on Monday, they came but did not knock on the door, and the delivery appeared to be missing. When I called, they said they could not come back because they were too far away. However, according to the tracking, they had been here only 10 minutes earlier, so how is that possible?

Fortunately, the shop staff found a reasonable solution.

Cable Guys Ltd, on the other hand, were very reliable and professional with the wall mount. Excellent service from them.

29 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thank you for taking the time to leave us a review, it's obviously concerning to hear the courier let you down however albeit the store colleagues and their contractor manage to rescue things.

We will of course follow up with the delivery company, and ensure this is fully investigated.

Sincere apologies,

The Customer Experience team

Valorada con 5 estrellas sobre 5

Onkyo C30 CD Player Purchase

The staff at the Nottingham branch were great. The CD player I was interested in (Onkyo C30) had been removed from the company's website and the staff told me that new stock was not expected for another 6 months. However, they had one opened but unused in the store. They offered to sell it to me with an open box discount which I happily accepted. Easy transaction, with no sales pressure. I was very pleased. I would Highly recommend Nottingham Richer Sounds. The CD player is excellent too, well deserving of the good reviews it has received.

27 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Always gives good advice,great…

Always gives good advice,great recommendations and good service. We use the Nottingham branch. Quick at answering phone calls and despite being very undecided on what suited my needs happy to help without rushing. Highly recommend.

26 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery, friendly service on pick up - shop ordered stands for me which could not be purchased on-line

25 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Nottingham Richer Sounds continues to…

Nottingham Richer Sounds continues to deliver outstanding service. Item delivered when said and lots of advice picking the right product for me.

24 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 4 estrellas sobre 5

Great service - poor contractor recommendation advice

Fantastic service from the team at Nottingham. From start to finish they couldn’t do enough. 4 stars awarded purely on the basis that the installation contractor they recommended has be a huge let down and that they should have engaged with the Richer Sounds specialist team on my project from the start; otherwise it would have been a 5 star review and the fourth star is purely for Tim from the specialist team for being SO BRILLIANT!
I’ve had several issues with the installation contractor (Virtuoso AV) and this has left a bad taste from an overall good experience.

30 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thank you for your feedback, it's of course disappointing that the external contractor left a bad taste for you so please accept my apologies. Whilst I'm pleased that Tim managed to rescue things to your satisfaction, I will of course follow up with him to ensure our relationship with them is reviewed.

I trust all is now working and that you are happy, but if you do have any further questions of course please do get touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Excellent customer service. Solid array of products.

I was feeling quite lost, trying to find the right setup for an old turntable that I'd been given by a relative. The abundance of choice and information on the Internet can be overwhelming for me, so I went for some in-person advice.
On my first visit into Richer Sounds, I was given clear, simple advice for what to look for. There wasn't any pressure to buy and I was given plenty of patience to ask any questions I had about the potential set up.
Afterwards, I found a model of speakers for a reasonable price that was luckily in stock at Richer Sounds. I booked in for a test with these speakers and a budget friendly pre-amp (chosen by the shop staff). When I next visited, I was brought into a separate room where I could test my turntable from home connected to the new speakers and pre-amp. I was very happy with the sound quality and decided to purchase the whole set up.

I'd certainly recommend Richer Sounds to those looking for anything hi-fi or TV related.

20 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Good communication between stores

Good communication between stores. Bit of parking at the Notts store which is a benefit. Everything ready and the guy carried the tv to my car.
Good price and guarantee so I’m happy enough.
I’ve bought most of my big TVs from Richer Sounds because of the above.

19 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great team for service and prices

Proffesional service and a team that have worked together for years, are a breath of fresh air in these times of " we must meet targets and forget the customer service" I have used the nottingham shop for years and its great to see that nothing has changed in regards to how you are treated as a customer. Alex the manager as helpful as he always has been , along with great staff.

19 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

First class staff as always

First class staff as always

19 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

The salesman was very informative and…

The salesman was very informative and didn't try to push products on to us which is alot better. He listened to what i was after and pointed me in the right direction no hard sell which I hate so I was more then happy to buy

17 de junio de 2026
Logotipo de Richer Sounds - Nottingham

Respuesta de Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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