Richer Sounds - Plymouth Opiniones 

2275
TrustScore: 5 sobre 5

5,0

87-89 Exeter Street, PL4 0AH Plymouth, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐ Fantastic service at the Plymouth Exeter Road branch!I recently visited the branch to purchase some interconnection cables and was served by Yang. He mentioned he was new to the sales team, but... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful assistant in the shop, delivery arrived on time and received a phone call to advise us that it had arrived in the shop. Excellent price given with the additional VIP voucher. Would defin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the fut... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(2275)

25.054 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

In store purchase.

Josh was fab, really helpful and knowledgable and approachable … thank you . The product is amazing … I love it.

9 de junio de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Very quick and favourable resolution of issue.

I was sent an earlier version of the product I ordered (mojo2 2025 rather than the 2026 version). The spec was different. The branch manager quickly offered a discount that was acceptable. I’m very happy with my purchase.

9 de junio de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

We went in to our local Richer Sounds

We went in to our local Richer Sounds here in Plymouth to take a look at the Sonos ER 100 smart speaker. We were expertly assisted and given plenty of space and time to consider before making a choice without any sense of pressure to make a decision or a purchase.
For these reasons and because the speaker impressed us, we went ahead and bought one.

9 de junio de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thank you for your 5 star review!

Valorada con 3 estrellas sobre 5

90% good

The whole buying process was the usual high standard that i have experienced with Richer Sounds. My issue is that i cant get the item to work as i'd hoped. I am trying to source other bits of kit to allow the item to oparate.

8 de junio de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for leaving us a review, whilst I'm really pleased the store experience was to our usual high standards I'm sorry that you're having problems with the new purchase of course.

I will arrange for our customer service team to get in touch and help resolve this, if I can be of any more help in the meantime do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great customer service

Your customer service has always been great.
The staff are quite knowledgable and always helpful.
Ive been buying TV, stereos, speakers, sound bars, subs, etc from you for over 3 decades now and long may it continue.
Your pricing is always good and so is your delivary service.

3 de junio de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Second LG tv from Richer Sounds

Second LG tv from Richer Sounds, great knowlegeable service, pleasure from start to receipt

3 de junio de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Richer Sounds raise the bar…

Yet again Richer Sounds raise the bar in retail standards. Exceptional customer service, value, advice, delivery.
Faultless in every respect.
Can't wait to need something they sell again - it's a joy to shop there, at the shop or online, I will never be persuaded to buy anything I can buy from them from one of the faceless retail giants
*SUPPORT YOUR LOCAL RICHER SOUNDS!*

1 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great Business

I have always found the staff helpful, friendly and seriously experienced to deal with your purchase, they are non-pressurising allowing you to browse at your leisure to come to a purchase decision of your own accord. I always head to richer sounds if in need of anything because I love Richer Sounds because the price is often cheaper than elsewhere.

25 de mayo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent service

Price was competitive, communication regarding my order was excellent. Staff were polite, friendly and knowledgeable.

21 de mayo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Really pleased with both product and service.

I had previously bought a refurbished receiver that didn’t work and caused me a lot of problems. The receiver from R/S did exactly what I was promised, delivering 7.1 Dolby and supporting other devices. When I had questions, they were answered punctually and in a manner that I understood. I couldn’t be more pleased.

18 de mayo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Easy company to deal with

Purchased a turntable in the clearance sale. Got a good deal for a nice turntable. Turntable came within two days and was easy to set up and start playing my vinyl. Dealt with Josh who was quick to answer my queries and made the purchasing process very easy

18 de mayo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Doing everything right

Doing everything right. Very happy with attention, service and excellent fitting of tv the same day as purchased. Very happy customer.

18 de mayo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

I have used Richer Sounds for over 40…

I have used Richer Sounds for over 40 years, I have visited our Plymouth branch also made purchases on line, and never had anything to complain about.
Thanks to Richer Sounds I successfully upgraded my entertainment systems over the years with the upmost care and consideration a company could give.
I still remember my first visit buying a sound system for my first house, a sat in a room within the shop of our Plymouth branch and felt like royalty trying different systems to suit my needs.
And nothing has changed.
Thank you Richer Sounds for everything,.
I wish you all the best.
Kindest regards Chris CSF

14 de mayo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thank you for your 5 star review!

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