Richer Sounds - Plymouth Opiniones 

2276
TrustScore: 5 sobre 5

5,0

87-89 Exeter Street, PL4 0AH Plymouth, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐ Fantastic service at the Plymouth Exeter Road branch!I recently visited the branch to purchase some interconnection cables and was served by Yang. He mentioned he was new to the sales team, but... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful assistant in the shop, delivery arrived on time and received a phone call to advise us that it had arrived in the shop. Excellent price given with the additional VIP voucher. Would defin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the fut... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(2276)

25.118 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Sony tv

As always top staff and very honest and helpful they never put me wrong 5 🌟 every time i get 90 of my things from them top staff plymouth store thanks boy

26 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Staff were very helpful

Staff were very helpful. there was no pressure to buy.
Oana sold well and even helped me with my purchase to the car.
Overall very Satisfied and will return.

26 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

"I’ve been a regular at Richer Sounds…

"I’ve been a regular at Richer Sounds in Plymouth for years and have never been disappointed. You always get honest, expert advice without any pressure to buy—which is rare these days. Whether you're a hi-fi expert or a total beginner, the staff make you feel welcome. It’s my go-to spot for quality gear and great service."

21 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Good service

19 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent service from everyone…

Excellent service from everyone throughout the whole buying process, from advice and guidance in the Sheffield store and support on-line from the Plymouth store in price matching then beating a competitor price. Delivery team were also very helpful. We would have no hesitation in using Richer Sounds again in the future.

19 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great customer service from Jay

Great customer service from Jay. Pleasure to do business as usual. Always best price and I’m very happy with my purchase

19 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

very good pricing, PLYMOUTH store WITH PARKING

very good pricing, super clear communications, quality product, ability to extend warranty easily, location of Plymouth store (striking distance of the city centre, and WITH PARKING!) Lovely staff, really knowledgeable, and genuine enthusiasts e.g. of vinyl

19 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

I was able to talk to a real person on…

I was able to talk to a real person on the phone for advice in finding exactly what suited me; he was very charming and helpful.

18 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

They are the perfect company

They are the perfect company. Amazing knowledge, service, and great prices. Plus quick delivery.

13 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

Price

Price, prompt delivery

12 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for taking the time to leave your review – it’s great to hear you were pleased with both the price and the prompt delivery. Your feedback really is genuinely appreciated and helps us understand what we’re getting right.

If there’s ever anything more we can help with in the future, or if you feel there’s anything we could do to make that next visit a full 5★ experience, please don’t hesitate to get in touch with us..

seniorcomplaintsteam@richersounds.com.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

A great place for good advice

I am always greeted with a friendly smile and a willing to help. I get good advice when discussing options of the type of product I want to buy and always get excellent service.

11 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

We bought a new LG TV from you…

We bought a new LG TV from you recently. The staff in the shop were very helpful and pleasant. The purchase was made efficiently and with no delays and the TV and Freeview box were set aside for Kevin to collect for us.
Those were the positive points.
I felt I had to buy another TV as the Panasonic I bought from you last April had developed a fault. It has been sent away for repair leaving us with no TV in our lounge. Your guarantee does not provide a spare set and we found it too inconvenient to manage without a TV to watch. This was made even more difficult because my husband has Alzheimer's disease. Watching TV is his only entertainment during the day.

9 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

As always helpful service

As always helpful service, rapid delivery, aided me in carrying TV to the car.

9 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great Service, Great Outcome

My Cyrus CD7 had given up the ghost after 25 years of service so i was looking for a replacement. I had been told by a dealer locally that the replacement - CDi had sold out completely and not available anywhere. Richer Sounds were advertising stock. I was sceptical so I called the Plymouth branch and spoke to Oana who was helpful, professional and answered my questions - took and order and communicated a delivery date. The product did turn up - earlier than promised and is now working well in the HiFi stack. I then received an email from Oana to check everything was OK. Great service is alive and living in Plymouth !

6 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Television

Was helped to make a decision of what was best for me, on choosing a Tv

5 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Above and Beyond Service

From the outset the staff at the Plymouth branch have been helpful and personable upon purchasing a number of items.
When there was a problem with a Cambridge Audio amp they went beyond strict protocal to solve the issue.
Thanks Richer Soinds

5 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Best shopping experience year after year.

A staff that know the products being sold. The only shop to suggest a cheaper option if they believe it is in the customer interest. A shop that does not want just today's business they want life time customers and I am.

4 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Difference refunded

I bought a Hisense tv using Richer Sounds on line store and decided to collect it myself from my local store. Before collecting it a week later I noticed that it was now advertised at a cheaper price. I drew this to the assistants attention when collecting and was immediately refunded the difference. Good experience, well done.

3 de marzo de 2026
Logotipo de Richer Sounds - Plymouth

Respuesta de Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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