Richer Sounds - Preston Opiniones 

2835
TrustScore: 5 sobre 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We wanted a particular TV from Richer Sounds. Although we are in Yorkshire the model was only available a distance from us but we eventually ordered from Preston branch. The TV was delivered two day... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2835)

24.963 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Staff who know good service

The Preston branch, from where I received the music system were very knowledgeable about my issue and product. They sussed out the problem and knew that it would have to be returned to the main repair place.

16 de marzo de 2026
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Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I always use Preston RS when buying a…

I always use Preston RS when buying a new TV, the staff in Preston are well knowledgeable on all that is TV and what are the best options. decent price as well.

14 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 4 estrellas sobre 5

Price quality and service was excellent…

Price quality and service was excellent but what's with the e-mails ' Dear Jemmett ' ???? !!! Is a child typing it ?

14 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks very much for taking the time to leave your review. I’m really pleased to hear you were happy with the service.

I’m sorry about the confusion caused by the greeting in our follow‑up emails however – that certainly shouldn’t have looked as it did. This was down to a missing detail on the in‑store account, and we’ve since made changes to our email setup to ensure this doesn’t happen again.

Thanks again for your feedback and for choosing Richer Sounds.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Quality and Service

Great service and help as always- Great people too and competitive prices. What’s not to like

13 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Better than a price match – simply unbeatable service!

I contacted Richer Sounds to see if they would price match a TV I found elsewhere. Not only did they honor the lower price, but they actually gave me a further discount and a much longer warranty than the competitor! The process was incredibly easy; I just filled out a form on their website, and they emailed me shortly after to finalize the deal. I’m over the moon with the service and the value. Don’t shop anywhere else before checking with these guys first.

11 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Having trouble with my hi fi system…

Having trouble with my hi fi system that I couldn’t resolve Howie branch manager at Preston came over and sorted out also making improve ments to it this is the reason I only shop at Richer sounds for anything hi fi always so on the ball and helpful

19 de marzo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great service by knowledgeable staff.

Immensely helpful suggestions for a replacement for my cd player, even giving a contact who might be able to repair the old machine.This was not possible so I purchased a Cyrus 40 which I am running in. Thanks to the staff for getting my music back!! And at a good price.

11 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Superb customer service

Friendly knowledgeable staff, with no pressure selling. Happy to demonstrate various systems. Relaxed experience. Even changed my order for me when I changed my mind on speaker colour the next day

11 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

There was an issue with the product…

There was an issue with the product purchased and they went out of their way to put things right.
It was much appreciated.
Also provided me with details of an excellent installer

10 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great Experience

Good communication, delivered the Tv's to branch the next day for pick up. Guys in the Preston store helped carry out the TV's and were good natured and pleasant. Just an overall good experience. Would recommend 5 star

9 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Every visit to Richer Sounds is a…

Every visit to Richer Sounds is a pleasure!
The staff are incredibly knowledgable and helpful and genuinely want the best for the customer even if that means recommending a lower price option. I have alway used Richer Sounds for my hi-fi ant TV purchases since the early 1990's and will continue to do so! Keep up the excellent work Julian and team!!!!!

8 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Very approachable and highly…

Very approachable and highly knowledgeable. I would have no hesitation in buying from Richer Sounds again. After sales service second to none.

6 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great service and advice

Great service and advice again thank u

5 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great experience

Discount available on tele. 6 warranty. What’s not to like! Will definitely order again.

3 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Friendly professional and not trying to…

Friendly professional and not trying to push me for a sale would always recommend you

3 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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