Richer Sounds - Preston Opiniones 

2835
TrustScore: 5 sobre 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We wanted a particular TV from Richer Sounds. Although we are in Yorkshire the model was only available a distance from us but we eventually ordered from Preston branch. The TV was delivered two day... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2835)

24.963 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Family atmosphere customer service

Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

6 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I had no idea if a widget existed that…

I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

28 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thank you for your wonderful feedback

Valorada con 3 estrellas sobre 5

Looking for a turntable.

Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

27 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for taking the time to share your feedback. I’m sorry to hear that your visit to our Preston store didn’t go as planned, particularly after making the trip in person.

You’re quite right that the dedicated experience room in that store is currently set up for home cinema demonstrations. That said, we can absolutely put together a two‑channel hi‑fi demonstration on request for customers. Having since investigated with the store, I understand that your visit was a walk‑in and, unfortunately, the models you were interested in weren’t available at the time, which understandably made things more difficult.

I do appreciate your frustration and will certainly share your comments with the team so we can do better at setting expectations and offering suitable alternatives in these situations. In the meantime, our customer service team will also be in touch directly to ensure you’re completely happy with your purchase and to address any outstanding points.

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Delivery exactly as required and…

Delivery exactly as required and television first class

1 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Quality Company to deal with

Competitive prices, 6year product guarantee on the products they supply.
My “go to” supplier of high quality products backed by professional and dedicated staff with strong Customer focus.
Excellent in all respects.

2 de abril de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

I have used Richrt sounds many times…

I have used Richrt sounds many times before and this was no different the service was brilliant and James give me the advice l was looking for really helpful and great staff

29 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great service

Great service, explained all options for perfect viewing of the tvs in different lighting, purchased one tv , its been two weeks and I couldn't be happier with my tv choice. Put an order in for another tv, I would definitely recommend this company. Many thanks to the staff who answered all my questions. Great service all round.

24 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

I’ve always found the staff to be…

I’ve always found the staff to be exceptional and Richer Sounds will always be my first choice for electrical entertainment products .

27 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Shop staff very responsive and helpful

Shop staff very responsive and helpful. Very competitive product price and rapid (next day) delivery.

24 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Easy communication via phone call

Easy communication via phone call. Answered any my questions with knowledge and confidence. Very swift and prompt delivery service. Definitely recommended.

25 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

As expected - all good

Easily available by phone. Price matched. Quick delivery. No problems. Yet another purchase for the umpteenth time.

24 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Brilliant place to shop HI-FI and TV

Brilliant place to shop HI-FI and TV, very knowledgeable and friendly staff ensure that your purchase is tailored to you.

23 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

My purchase was made over the phone for…

My purchase was made over the phone for a replacement for my PVR which had given up the ghost. I made in all two phonecalls - the first gave me advice on which models to consider and the second was the purchase. The advice was given with no selling pitch which I appreciated. The purchase was handled efficiently and delivery was very quick. I installed this myself after phoning for advice on a particular connection point freely given. I was very impressed with the service given.

15 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Felt great to be kept up-to-date on…

Felt great to be kept up-to-date on receiving my product (Hisense 43" TV). When I rang up with a query the gentleman on the phone was very polite and helpful, although it would have been better if your number was freephone. (As a pensioner, having to ring you is very expensive for me). However, it will be good to be able to contact the company via email, in the future, for repairs etc. Delivery of the TV was very good and the man was very helpful by placing it inside the open door, (rather than just handing it over). Thank you

19 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

I recently purchased a TV from Richer…

I recently purchased a TV from Richer Sounds and dealt with Howie.
The whole process was handled efficiently from start to finish. After providing my details, an account was set up quickly and a payment link was sent through without any hassle. Everything worked first time, which isn’t always the case these days.
Delivery was arranged straight away for the following monday. I received confirmation and was provided tracking information on the day.
What stood out was the straightforward approach. no pressure selling, no unnecessary back and forth, just clear communication and getting the job done and helping when I got the wrong model number of the telly I was interested in
Overall, a very smooth experience and I’d be happy to recommend and use them again.

17 de marzo de 2026
Logotipo de Richer Sounds - Preston

Respuesta de Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

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