Richer Sounds - Prestwich Opiniones 

2137
TrustScore: 5 sobre 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought a new LG Oled tv from Richer Sounds. Googled the model and RS had an offer of a free soundbar, though was about £100 more expensive than another store. I’d heard that RS have an excellent reput... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 415-419 Bury New Road, M25 1AA, Prestwich, Reino Unido

  • 0333 900 0042

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2137)

23.626 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Was able to call ahead and reserve the item I wanted - got it at a great price too. Is good to use independent businesses

19 de diciembre de 2025
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

HELPFUL TEAM

Spent their time and effort giving me guidance. Got an in-store discount as well on some of the products. Put me in touch with a reliable installer.

25 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 4 estrellas sobre 5

I think they sell good quality stuff at…

I think they sell good quality stuff at the shop in Richard’s sounds and the other shops I been on line and I can’t find anyone ne’er me to shop.
Thank for the custom

20 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for taking the time to leave your review, and for your kind feedback on the products. We look forward to seeing you again soon,

Many thanks

The Customer Experience Team

Valorada con 5 estrellas sobre 5

Excellent *****

19 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great experience at the Prestwich shop

I have ordered a CD player for click‑and‑collect at the Prestwich store. The item was ready for collection next day. At collection, a shop assistant warned me that a cardboard box package was slightly damaged during the transit but the contents remained unaffected. The box was opened to make sure that everything is fine. Great and fair service. I will definitely consider this shop for further purchases.

19 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Perfect service

Very good service, staff very helpful and knowledgeable

15 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

A great shop with good range of goods…

A great shop with good range of goods and good knowledge from staff. Pity there isn’t a direct phone number just an email and a general number for all the branches

12 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I decided after considerable…

I decided after considerable deliberation that I would swap the Tangent Ampster 111 for the Arcam, which, although considerably more expensive, would be, following Noah's advice, the same price as my new speakers plus half as much again. Unfortunately, I am currently unable to listen to my new setup, including my new amplifier, due to an ongoing health problem, so it might be a while yet. But I did appreciate Noah's advice.

13 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service as always

Great service as always, along with advice, price matched the item I wanted and was in store within 2 days of order, collected and sounds fantastic

13 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great service

Great service, great recommendation for a turntable. Had an issue when I set it up, called up and they sorted it immediately.

13 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valorada con 3 estrellas sobre 5

Pleased to get the items ordered

Pleased to get the items ordered, with a small discount and the delivery was flawless.
Nevertheless, probably sound like a bit of a grump but I was expecting more of an experience with coming into store - I had done my research and it appeared I seemed to know more about the items than the sale staff and a couple of times he gave me incorrect information which I won't go into. It definitely wouldn't stop me ordering from richer sounds but I might just buy online in future or perhaps try another store.

6 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thank you for your feedback following a recent experience at our Prestwich store, although I'm of course sorry that there were some issues there.

I will arrange for our customer service team to get in touch to find out more, so that we can the branch learnt from where they went wrong, and so that we can make things up to you.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

My set top box .

My set top box .. MANHATTAN.. SENT OUT FOR DELIVERY THRU DPD EXCELLENT NEX DAY SUPER SERVICE FROM PRESTWITCH TEAM. 10/10. JIM'E

12 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Superb service

The price and service was excellent as usual. Ellis , was great and very knowledgeable.
6 year warranty

11 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Received great service from Ellis who…


Received great service from Ellis who discussed what TV I needed and explained various options. Ordering was easy in the store, and delivery of both TV and stand were well within the time frame given. The couriers DPD were very efficient and friendly. Overall a great shopping experience for someone who isn't technically minded!! Can't beat a local store with knowledgeable staff who will take the time to advise you.

9 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Richer Sounds Prestwich

Great customer service, I recently purchased some headphones. I was able to get a good demonstration of the product, which made me know the product was right for me.

8 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Best audio and visual company by miles.

I always use richer sounds for any of my audio or TV needs. The customer service is second to none and all the staff are informed and knowledgeable, willing to take the time to explain answers to any questions that are asked.
The prices are always competitive and quite often cheaper than other retailers.
The delivery of my newest TV was quick and the delivery guys were helpful and respectful.
Overall richer sounds are at the top of their game, and have been for all the years I have been using them.

9 de junio de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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