Richer Sounds - Prestwich Opiniones 

2141
TrustScore: 5 sobre 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 415-419 Bury New Road, M25 1AA, Prestwich, Reino Unido

  • 0333 900 0042

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2141)

23.886 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic experience! Ordered a turntable and speakers Sunday morning and they were ready for collection from the Prestwich store by mid day Monday. Staff friendly and helpful.

26 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great products, excellent customer service

Richer Sounds offer great products, reasonably priced, and excellent customer service. Their knowledge and advice are second to none. I always make them my first choice.

25 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

I arrived at the Radcliffe store about…

I arrived at the Radcliffe store about 10 minutes before closing time on a Friday evening, delayed due to a crash on a bypass. Andy the store manager and his colleague (sorry I can't remember your name) where very knowledgeable and helpful and helped me get everything I needed to upgrade my AVR system. They stayed late and I must have been a pain on a Friday night. I usually shop at the Preston store, but parking is a nightmare. Richer Sounds is the only place I shop for my audio video equipment. Competitive pricing especially with the VIP deals, but most importantly very knowledgeable staff who will take their time to discuss your needs and advise what is the right choice. My only complaint about Richer Sounds is that the don't have a shop near Blackburn, I'm sure you could find a suitable premises to fill the gap for those of us who are between Preston and Manchester. I know you can shop online and delivery is quick, but you cannot beat the service of discussing your needs with knowledgeable about the products they sell and are more interested in selling the best product instead of the most expensive

17 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I've used Richer Sounds for all my…

I've used Richer Sounds for all my Tech, from Tv's to Soundbars, Speakers and Amplifiers. Never have i had a bad experience. The guys are so helpfull, and have the experience to explain the equipment, and specifics for your needs. On top of that, the great discounts you get, even more so from the V.I.P which is even more monet off. Also, if you see anything they have in the shop, or on line, which is cheaper, they will beat that price, which again, is a great money saver... all in all, i can't fault anything i've bought, or experienced at Richer Sounds, great people, great tech, low prices. 10 out of 10 😊👍🏻

16 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Easy ordering great staff have been…

Easy ordering great staff have been using this branch for over 20 years always great experience value for money and super guarantees

20 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

No sale but great service

Excellent service from the company, all the people I had contact with were both helpful and knowledgeable and did the best they could. I would use Richer Sounds again without hesitation.

20 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks very much for taking the time to leave your review and for the kind comments. It’s great to hear feedback such as yours, and that you would shop with us again, for which we're very grateful.

If there was anything at all that would have made the experience a clear 5-star one for you, we’d always love to understand that so we can continue improving.

seniorcomplaintsteam@richersounds.com

Thanks again for choosing Richer Sounds and we look forward to seeing you next time.

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service.

19 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great service

Great service, even when I'm having problems with online banking, have been using Richer sounds since they opened their shop at London bridge.

18 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service

Went for an open box item that hadn’t been prepared, the team was very apologetic and got it sorted quickly. Turned out the item wasn’t for us and returned it with no quibble a couple of days later. They then discussed whether we’d be interested in trying something else out which might satisfy based on our feedback, which we took. Item was delivered the next day. Excellent service from Dom and the replacement item is just right.

13 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Very helpful and friendly staff…

Very helpful and friendly staff knowledgeable about their stock.

14 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Second time of using richer sounds and…

Second time of using richer sounds and I won’t be going anywhere else, this time called in for a new TV and dealt with Tom. Tom listened to what we needed and found a solution, he also mentioned an offer that was on one of the TV’s we were looking at and gave us time to think about what we wanted to do, we then got a phone call to see if we were interested still as the offer was finishing that day (we were away at the time so was going to call in on our return) I was able to complete the purchase over the phone and it was delivered the day after our return. Keep up the great work guys I will be back.

14 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Excellent product knowledge …

I was served by someone who knew exactly what I was looking for (possibly more than I did) and the product we came up with has been ideal.

13 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Enquiring about repairing my TV

I was dealt with over the phone in a thoroughly professional and courteous manner. I was informed that my TV was too old to repair and that my best option would be to buy a new one. I was not pushed into buying a dearer model than the amount I had budgeted for, which made me feel happy to want to recommend Richer Sounds as a very good outlet for TV's etc.

11 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent service

As always, excellent help getting answers to questions not answered from the manufacturer's website or even product manuals. Thank you Tom.

7 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Reserved the Yamaha receiver over the…

Reserved the Yamaha receiver over the phone called in to collect easy transaction and with the VIP membership had the 6 years warranty added
Great service by the guys in Manchester

4 de abril de 2026
Logotipo de Richer Sounds - Prestwich

Respuesta de Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

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