My first visit to Richer Sounds in Reigate to purchase a TV. Very impressed by the layout of the store which provided an opportunity to easily compare the different makes and models available - somet... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great service - Ollie (Reigate) was particularly helpful in getting the product I was interested in into the store so I had some hands on (not a fan of doing all my shopping online). Couldn’t have ask... Ver más
La empresa ha respondido
Ordering online was a breeze. Item arrived at the store as given in the website. Easy collection instructions from the store. Overall a great experience with Richer Sounds.
La empresa ha respondido
I have built almost an entire home entertainment system over the years and upgraded a few times and 99% of that was purchased through Richer Sounds. There must be a reason! I’ve just upgraded fro... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda Hi-Fi
- también en la categoría
- Tienda de electrónica
- Tienda de TV
Escrito por la empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Información de contacto
51 Bell Street, RH2 7AQ, Reigate, Reino Unido
- 0333 900 0081
4,9
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great experience!
Great experience!
The staff knew all about the product and could answer all my questions
The price was super competitive as well
29 de mayo de 2026
Respuesta de Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff. We wanted to support local shops.
27 de mayo de 2026
Respuesta de Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Brilliantly helpful Reigate team
The Reigate team are brilliant. Always really helpful, friendly and keen to get you the best price and the best experience. Will always go back to them first any time I need some new tech. Thank you.
19 de mayo de 2026
Respuesta de Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
I liked the quick response from Reigate…
I liked the quick response from Reigate to my online query and they offered a decent deal, although I would have liked more information on the alternative turntable (Majority auto) but this didnt seem one the man either knew about or was wanting to offer. Quick delivery was good as it was a birthday present for our son to put in his bedroom. Not tested yet but only disappointment the FOSI BT20A PRO does not come with the copper volume knob with which it is shown in RS online catalogue. To me albeit just cosmetic is a signature look of this amp and drew me to look at it in first place. I was led to believe from online comments you were given both colours in box. Looks a bit dull without that snap of colour.
17 de mayo de 2026
Respuesta de Richer Sounds - Reigate
Thanks for taking the time to leave us your feedback, although I'm really sorry about the unique volume pot we show online. We're currently looking into this with the supplier and have temporarily changed the picture on the website to reflect the stock we have.
In the meantime I've ordered a spare in the orange finish and will send it to you directly, I've also left you a message to that effect. Of course if I can be of any more help in the meantime please contact me via phone or the below address..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
I have bought my last TVs and sound…
I have bought my last TVs and sound bases etc from Richer Sounds, for value for money, and the excellent service.
It was my father's time to renew his TV, so drive straight to our nearest store. He was also very impressed with the knowledge and service of the staff, and bought one on the spot.
18 de mayo de 2026
Respuesta de Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Helpful staff
Helpful staff, product not in store , sent the next day
Overall excellent
18 de mayo de 2026
Respuesta de Richer Sounds - Reigate
Thank you for your 5 star review!
Great knowledgeable staff
Great knowledgeable staff. Overall an excellent experience
16 de mayo de 2026
Respuesta de Richer Sounds - Reigate
Thanks for your kind review, we look forward to your next visit.
Respuesta de Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service
Excellent customer service, I contacted a number of stores trying to locate some speakers and everyone I spoke to was really helpful.
8 de mayo de 2026
Respuesta de Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Respuesta de Richer Sounds - Reigate
Thanks for taking the time to leave your review, it’s great to read your comments.
We’re always aiming for a full 5‑star experience, so if there’s anything we could have done to make your visit even better, we’d really value your feedback...
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Everyone was incredible helpful and…
Everyone was incredible helpful and friendly as we were a bit needy when setting up the audio system at home
9 de mayo de 2026
Respuesta de Richer Sounds - Reigate
Thanks for taking the time to leave your review. It’s great to hear the team were helpful and friendly while getting your system up and running and apologies for the hassle caused by the set up issues.
If anything didn’t quite meet expectations overall, we’d be keen to understand more and ideally obtain a higher review score next time, so please feel free to get in touch using the details below if you're happy to..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
I always turn to Richer Sounds for a quality and competitive service
As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general, to pass on technical information and keen to demonstrate the new demo room installation. The projector I purchased was very competitively priced and the six year warranty a real bonus which makes me come back time after time.
6 de mayo de 2026
Respuesta de Richer Sounds - Reigate
Thank you for your 5 star review!
It was easy to order with helpful staff…
It was easy to order with helpful staff and the delivery team were excellent.
7 de mayo de 2026
Respuesta de Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgeable and helpful
The guys in Reigate are always extremely knowledgeable and helpful. The price is always very competitive too.
30 de abril de 2026
Respuesta de Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
The salesman, Mark, clearly knew his work and quickly and expertly assessed my special needs as a visually-impaired and deaf customer. His recommendation, and the fact I was allowed to experience his selection for several minutes, proved correct and very helpful. I found the experience very reassuring, and the product recommended has proved ideal. I would certainly shop with you again. Roy
29 de abril de 2026
Respuesta de Richer Sounds - Reigate
Thank you for taking the time such a great review and for the very kind comments about Mark, I'm so pleased to read that he was able to reassuringly help recommend what has turned out to be the right product for your specific needs, and will of course pass your feedback to him directly.
I did note that the review score was a one star and judging by the positive nature of your comments felt this may be an accidental oversight. Of course if there are aspects of the service you feel we could improve, I would be most keen to hear more, and you can contact me via the below address should you need to..
seniorcomplaintsteam@richersounds.com
Many thanks for your custom.
Tom Griffiths
Head of Customer Experience
Richer Sounds
Easily ordered on-line
Easily ordered on-line, informed when it would be delivered to shop and then informed when ready to pick up.
27 de abril de 2026
Respuesta de Richer Sounds - Reigate
Thank you for your 5 star review!
Great service from Adrian who quickly…
Great service from Adrian who quickly identified the best turntable for me. Great price too.
25 de abril de 2026
Respuesta de Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Super helpful team
Super helpful team. Great advice to help me to choose the right TV and mount - thank you Adrian particularly. And excellent super-professional installation by Darren. Very happy. Great service. Great prices.
22 de abril de 2026
Respuesta de Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Super friendly staff and efficient
Super friendly staff and efficient, speedy delivery.
14 de abril de 2026
Respuesta de Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful and a pleasure to do…
Very helpful and a pleasure to do business with.
19 de abril de 2026
Respuesta de Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.