Oli at the Reigate branch was fantastic, he promptly replied to my email when I was after a Roberts radio/cd player. Great customer service, delivery on the day I requested. The product I am deligh... Ver más
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Oli at the Reigate branch was fantastic, he promptly replied to my email when I was after a Roberts radio/cd player. Great customer service, delivery on the day I requested. The product I am deligh... Ver más
La empresa ha respondido
Great service - Ollie (Reigate) was particularly helpful in getting the product I was interested in into the store so I had some hands on (not a fan of doing all my shopping online). Couldn’t have ask... Ver más
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My first visit to Richer Sounds in Reigate to purchase a TV. Very impressed by the layout of the store which provided an opportunity to easily compare the different makes and models available - somet... Ver más
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Ordering online was a breeze. Item arrived at the store as given in the website. Easy collection instructions from the store. Overall a great experience with Richer Sounds.
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
51 Bell Street, RH2 7AQ, Reigate, Reino Unido
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Very helpful and a pleasure to do business with.

Respuesta de Richer Sounds - Reigate
Good advice from John, the excellent installation service from Darren

Respuesta de Richer Sounds - Reigate
The entire team at Reigate Richer Sounds are amazing. Ian the manager was very patient and helpful in specking out my system. Richard was then brilliant when it came to making the sale. Ollie helped with all the loading when the equipment arrived and Paul did a great job with the cabling. I had a problem with one of the items and Paul sorted it all out and got me a replacement the next day. All in all, great all round service, including the support needed with a problem. I couldn’t recommend them more!!!
(Also gave me the best recommendation for a local sausage role - thank you my friend)

Respuesta de Richer Sounds - Reigate
Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend them enough

Respuesta de Richer Sounds - Reigate
Good advice from knowledgeable staff without being put under any pressure to buy a particular device. And of course your 6 year free warranty. Great service all round.
Five stars!!!

Respuesta de Richer Sounds - Reigate
Lovely people and a great experience buying our fabulous new equipment. So pleased with it.
Many thanks

Respuesta de Richer Sounds - Reigate
Rang for advice and everything was explained perfectly. Ordered over the phone and delivered as promised the next day.

Respuesta de Richer Sounds - Reigate
Great succinct advice, geared to my price point. And the product was in store

Respuesta de Richer Sounds - Reigate
John the gentleman who served me was very knowledgeable and answered all my questions in a way that I could understand

Respuesta de Richer Sounds - Reigate
Helpful and friendly assistant, item delivered in a couple of days (very good considering item was ordered on a bank holiday).

Respuesta de Richer Sounds - Reigate
Staff who spent time with us discussing products were very helpful, knowledgeable and listened carefully to our needs.

Respuesta de Richer Sounds - Reigate
I had a great experience at Reigate Richer Sounds, they really took their time to show me my options on Hifi equipment of which I am a total beginner. It never felt like a hard sell either and what I puchased is brilliant, and great value. The staff there were brilliant.

Respuesta de Richer Sounds - Reigate
Very happy with the Pure DAB radio that I bought, although it was not in stock it was soon ordered in.
Really good advice helping me make the right choice for my hi-fi purchase.

Respuesta de Richer Sounds - Reigate
I went to Richer Sounds Reigate following my son’s recommendation. They were helpful with useful advice and prompt delivery of a LG television. Their shop gives an attractive interior to a well known Reigate building

Respuesta de Richer Sounds - Reigate
Richer Sounds continue to be the gold standard when it comes to high street A/V. Plenty of time given to walk through things when I was exploring various options and none of the sales-y undertones. They answer your questions without it ever feel like you're being pushed towards anything.
Was recently in the market for a new OLED television and I was given some inaccurate information concerning the end date for a cashback promotion from LG. As a result, I missed out on £150 which was a substantial factor for me. The staff in-store tried their best to offer a compromise, however once I had contacted head office (again, the Customer Service team at Richer Sounds actually deal with issues with a sense of care- unlike so many others), the full amount of cashback was deducted from the final price of my purchase. This was probably slightly painful for them (and likely was most of their profit margin) but they have made me feel like I matter as a customer and will continue to receive my business in future.
As a side note, if visiting the Reigate store I would suggest asking if they might give you an audio demo upstairs. The kit is unaffordable for the vast majority but my god, what a demo. More of an experience!

Respuesta de Richer Sounds - Reigate
Excellent friendly staff. Very knowledgeable and happy to humour my Richer Sounds trip down memory lane.

Respuesta de Richer Sounds - Reigate

Respuesta de Richer Sounds - Reigate
Great expert advice given. Especially needed when purchasing that important piece of kit for your music system… really pleased with our new streamer and amp

Respuesta de Richer Sounds - Reigate
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