Richer Sounds - Romford Opiniones 

2540
TrustScore: 5 sobre 5

4,9

73 Main Road, RM2 5EL Romford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I received excellent advice and customer service from Joel at Richer Sounds. Joel answered all of my questions and provided me with clear and expert advice on the purchase of my tv. Joel went over an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a Samsung TV fail coming up to the 6 year mark , the guarantee was great as I had the option of getting the TV repaired or a voucher I could use towards a new one. Decided to go for a mini led H... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I did a price match and got a call within the hour from steve at Romford . What a lovely salesman friendly helpful and funny, made my day. Also I bought the projector on the 6 year guarantee that you... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(2540)

23.773 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent advice and customer service

I received excellent advice and customer service from
Joel at Richer Sounds. Joel answered all of my questions and provided me with clear and expert advice on the purchase of my tv. Joel went over and above in advising and supporting me. I am very impressed with the high quality and standard of expertise and customer service from Richer Sounds.

2 de julio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Very quick delivery

Got my soundbar delivered to my home the following day. A few days later got a courtesy call too see if all is ok

2 de julio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Your knowledgable staff

Your knowledgable staff, my historical support of your company, I bought my first CD Player from, what was then your only store at London Bridge, and because of its ownership, general policies, and competitive pricing 👏👏👏

30 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

I had a Samsung TV fail coming up to…

I had a Samsung TV fail coming up to the 6 year mark , the guarantee was great as I had the option of getting the TV repaired or a voucher I could use towards a new one. Decided to go for a mini led HiSense as a replacement and very happy with the quality of this new TV. The staff very helpful at processing the new order an dealing with the voucher etc , very pleased I had bought the previous TV with the guarantee.

25 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your 5 star review!

Valorada con 4 estrellas sobre 5

On Saturday I dealt with rich I found…

On Saturday I dealt with rich I found him knowable and friendly and patient but on Sunday I went back for a bracket I wasn’t impressed I choose a cheaper bracket then the one they tried to sell me and Paul tried to tell it might not fit but I wasn’t dealing with him

28 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for the feedback, I'm sorry of course that your second visit wasn't on a par with your first. I will arrange for the store manager to give you a call to clarify on the bracket question and ensure the situation is resolved for you.

Of course if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Helpful

Helpful, pleasant, knowledgeable staff

27 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Best price on the market

Best price on the market. Offered fast and free delivery. Process at the shop was quick and staff was lovely.

26 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

I did a price match and got a call…

I did a price match and got a call within the hour from steve at Romford . What a lovely salesman friendly helpful and funny, made my day. Also I bought the projector on the 6 year guarantee that you offer

26 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Knowledgeable and personable staff

Knowledgeable and personable staff, guided me to the final choice product without pressure, didn't have the product at the local store, but arranged next day delivery from a sister store that did.

23 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Always buy tv/audio from Richersounds

Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all v helpful and knowledgeable of all the products. Wouldn’t buy tv or audio equipment anywhere else.

25 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 4 estrellas sobre 5
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for the feedback, we're really glad to hear the store team in Romford ensured the purchase went smoothly for you.

The Customer Experience Team

Valorada con 5 estrellas sobre 5

Went to our local independent and they…

Went to our local independent and they were really not interested.

Phoned RS and 40 minutes later purchased new amp and arranged installation.

Very helpful

20 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Joel was a pleasure to deal with

Joel was a pleasure to deal with; very knowledgeable and helpful

17 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent service & very helpful & if…

Excellent service & very helpful & if you order something it’s delivered even to their shop very quickly. I’ve bought a lot of hi Fi equipment from Richer Sounds over the years & I’ve always had excellent service highly recommended thanks.

17 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

I have bought all my audio from

I have bought all my audio from
Richer sounds romford.
They give good customer service the after care is great and they know what they are talking about.and thanks alot Graham & Joel for going that extra mile. Kevin flynn

17 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great experience overall

Great experience overall
Ordering online was easy, pricing was right, and collection from my local shop was straightforward.

15 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Excellent service as usual

Excellent service as usual. The team here are always very helpful

12 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Friendly

Friendly, courteous and very helpful

15 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your 5 star review!

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