Richer Sounds - Romford Opiniones 

2574
TrustScore: 5 sobre 5

4,9

73 Main Road, RM2 5EL Romford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went to Richer Sounds looking for a speaker cable for my '90s hi-fi. The gentleman who served me (whose name I've already forgotten!) was very knowledgeable, and showed me several options, outlining... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have used Richer Sounds a number of times and always found them to be helpful and competitive. On one occasion a few years ago, I did have a TV fail and their 6 year guarantee proved invaluable, wit... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2574)

24.092 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I have always shopped here for media…

I have always shopped here for media products. The staff are extremely helpful. They grabbed a ramp for my wheelchair and helped me in.
I dealt with a guy named Steve and he couldn't have done more for me. He gave great advice and recommendations that suit my needs and my budget. I would highly recommend shopping here for a really positive experience. Also there is a 6 or 7 year warrant on TVs which I needed to use some years back and I had my tv replaced having had it for 4 years. You can't ask more that that.

25 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

The guys at romford are just the best

The guys at romford are just the best . Helpful friendly and have plenty of time for you . Keep up the good work guys and see you all soon 😊

18 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Always great to use a shop that have…

Always great to use a shop that have great knowledgeable staff. Bought many items over 40 years. Prices as well.

10 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Richer sounds in Gidea Park are great

Richer sounds in Gidea Park are great. I wanted a tv for a visually impaired relative with a voice controlled remote so it was good to actually be able to speak to someone to discuss options. The TV recommended is perfect. I would urge anyone after Tv Hi Fi etc to go have a chat rather than blindly order on the internet. You will be really impressed with the range of goods and knowledge of staff.

3 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Bought a pro-ject turntable

I had a minor issue with a creased up turntable mat, however a manager reached out to me and resolved the issue as a matter of urgency and delivered a new upgraded mat as way of apology, (which was a factory packing issued and not the store) Fantastic company and massive thank you to Tom and of course Steve who sold me the item.

14 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

I was genuinely concerned to read your feedback and offer my sincere apologies. Having investigated, and listened to the call in question, I agree it should have been handled a lot differently.

The colleague concerned is indeed a long serving one, with a good record, but your issues highlight that even with the best will in the world we can still get things wrong. I have since spoken to them directly and, along with the store manager, will ensure lessons are learnt as well as raising the issue of the creased mat directly with the supplier.

Having since spoken to resolve this I’d like to thank you publicly for your understanding and patience and offer our sincere apologies once again.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Good company .I’m not a hi fi purist…

Good company .I’m not a hi fi purist ,that means I have a Ltd budget for equipment , but I try and buy quality for what I can afford . They offer good advice ,quality and value imho.

14 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Romford store accolade

Visited the Romford/Gidea Park store for advice on a replacement CD player for our music appreciation group based at Hornchurch Library and as expected I received excellent service and good advice bearing in mind our limited financial budget. Thanks to Graham for his friendly and competent advice and assistance in the store.

7 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Purchased one day delivered the next, excellent.

I went to buy a new record deck but was undecided on which one to buy, all my questions were answered by the shop manager. All the discounts were taken off the purchase price without asking and we were told it could be 4 to 5 days for delivery. Delivery came the next day, the shop staff were very helpful and extremely efficient.

12 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your 5 star review!

Valorada con 4 estrellas sobre 5

Knowledgeable member of staff

Knowledgeable member of staff. Really pleased with items purchased. Disappointed the items were not available to take away but were instead delivered the next day free of charge including some cable free of charge. Had to remind the salesman to deduct £10 for being a V.I.P. member.

1 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your feedback, it's good to hear your experience was positive overall but wed appreciate you taking the time to let us know where things could have been improved, and will of course focus on those going forward.

Should you need any help of course, feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Very helpful member of staff

Very helpful member of staff, had the item sent to me direct from another branch.

18 de enero de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff. Excellent knowledge.

Even offered free delivery, then explained its best to accept because if the product is damaged in transit, it’s down to them.

27 de abril de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great customer care online team that went…

Great customer care team that went beyond the usual expectations. Good priced product with long warranty. Delivery service was reliable and kept us informed of the delivery time

24 de abril de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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