Richer Sounds - Romford Opiniones 

2577
TrustScore: 5 sobre 5

4,9

73 Main Road, RM2 5EL Romford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went to Richer Sounds looking for a speaker cable for my '90s hi-fi. The gentleman who served me (whose name I've already forgotten!) was very knowledgeable, and showed me several options, outlining... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(2577)

24.227 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Friendly and knowledgeable

Friendly and knowledgeable, staff where more then happy to help, explain and demo anything. They arranged for our order to be sent straight to our house once it was in stock, which made it even easier.

6 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

The help i relieved was great

The help i relieved was great, I had a lot of help in which tv to buy, I returned a couple of times with small problems and manger and staff was very helpful, after this experience I will return for my electrical goods rather then go to currys

10 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Very professional service and Manager…

Very professional service and Manager spent a lot of time with me answering several HiFi questions.
This level of service is why I shop at Richer Sounds.

9 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Fantastic.

Very knowledgeable and great service.

9 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Valorada con 4 estrellas sobre 5

Great in store service

Great in store service, staff knowledgeable and friendly and Competitive pricing.

8 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for taking the time to leave us such a positive review. I’m really pleased the team provided the type of service we're known for, and that the price was what you expected.

We really appreciate the feedback and hope we can earn that fifth star next time.

Many thanks

The Richer Sounds team

Valorada con 5 estrellas sobre 5

Great service and knowledge as always

Great service and knowledge as always, Richer Sounds Romford a great experience...Thanks Guys. Thanks Richard, got just what i wanted.

6 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent customer service from start…

Excellent customer service from start to finish. The staff were friendly, knowledgeable, and took the time to answer all my questions without making me feel pressured to buy. They gave honest advice and helped me choose the right product for my needs. The whole experience was smooth, and I really appreciated their professionalism and attention to detail. I would definitely recommend Richer Sounds to anyone looking for great products backed by outstanding customer service. I'll happily shop here again.

5 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 4 estrellas sobre 5

Efficiency and effectiveness of the…

Efficiency and effectiveness of the order process was good. Staff were helpful. Product was good but the screen is quite dark, so you have to adjust to a non eco friendly setting.

1 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for taking the time to leave your review. It’s great to hear the ordering process and service worked well, although I’m sorry the screen hasn’t quite met your expectations out of the box.

If you would like to discuss that issue further of course do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

The Richer Sounds team

Valorada con 5 estrellas sobre 5

Buying experiences at Richer Sounds

I have always found all of the Richer Sounds staff to be very efficient and very helpful. They all treat their customers with courtesy and good advice and's are never pushy. If you have a query they are always pleased to help you and have a technical person at each shop ready to help. Richer Sounds make your buying experience an enjoyable one with a good warranty and fair prices. They also have a good selection of products available and an efficient delivery service.

30 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Knowledgeable & friendly staff able to…

Knowledgeable & friendly staff able to listen and the ability to guide potential customers through the various options available when deciding to upgrade to a new TV.

27 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Cannot fault the service

I had to exchange the product twice as products faulty, and the third time I had to go back to the shop as the rubber feet were missing from the TV stand. Plenty of apologies but I’d hoped I would have had some tiny offer of compensation for my inconvenience. Richer Sounds will always have me as a customer though as they dealt with the issues in a friendly and effective way. Thanks. Edit: The store manager, Steve, got in contact with me and gave me some compensation and profuse apologies for the inconvenience. I really do appreciate it. I do hope the supplier takes note and improve their quality control procedures.

27 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for taking the time to leave your review. I’m sorry for the inconvenience caused by the faults and missing parts however and appreciate that this took multiple visits to resolve.

I understand the store has since been in touch to arrange a goodwill gesture, and we will also raise these issues with the supplier. I hope this helps put things right, please do get in touch it you would like to discuss anything further..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience

Valorada con 5 estrellas sobre 5

Great shop and service.

The service I received was brilliant. Joel in the Romford store has amazing product knowledge and guided me to a fantastic TV within my budget. He kept an eye on my order and the delivery service was on point with the driver keeping in contact with me.

25 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

As always

As always, it’s a delight to shop at Richer Sounds. I’ve been a customer of theirs for over 20 years! Speakers, sub and now a new Sony TA AN100. Thank you!

26 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great experiance!!

Great experiance!!
Saw an offer online and Rang them the next day to ask if the offer was still on and they were as great as can be. answered right away, knew exactly what to do , got back to me right away and sorted everything out , so glad I found RicherSounds , they beat all others and are exactly what is needed in an online world or slow answers and AI chat Bots these guys do exactly what everyone needs, Will recommend to everyone.
Spoke to Ash from Romford , cant compliment him enough ,
wish he also worked for my GP surgery.

1 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Always excellent service

Excellent service from Dave at the Romford store. Item delivered speedily too. I have bought through Richer Sounds for many years and the experience is always reliable and top notch.

24 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

TV for the garden

The experience of buying and even a demo of the tv were excellent as we wanted a tv for outdoors and viewing angles were important. I have bought many items from RS over the years and would definitely buy again. The staff in particular are always very knowledgable and helpful.

23 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

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