Richer Sounds - Romford Opiniones 

2643
•
TrustScore: 5 sobre 5

4,9

73 Main Road, RM2 5EL Romford, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ws were having problems with sound (turntable via wired connected to Bose system and bluetooth to stereo headphones). Advice given by the staff and their product recommendations proved to be exce... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Was referred by a long supporter who has purchased sound systems for Richer Sounds for a number of years. Googled your site and found a clearance offer on a TV. It was clearly advertised with the adve... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My intended purchase was no longer available. However great advice helped me make an informed decision to buy a different product, which was higher spec but barely any more expensive. Delivery was... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I phoned for advise on a new amplifier, gave my requirements to staff and straight away they recommended the Mission 778X, it arrived next day and wow the performance (especially at this price point)... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2643)

24.562 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service as usual

Excellent service as usual. The team here are always very helpful

12 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Friendly

Friendly, courteous and very helpful

15 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Everything !!

Everything !!

13 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Friendly and knowledgeable

Friendly and knowledgeable, staff where more then happy to help, explain and demo anything. They arranged for our order to be sent straight to our house once it was in stock, which made it even easier.

6 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Very professional service and Manager…

Very professional service and Manager spent a lot of time with me answering several HiFi questions.
This level of service is why I shop at Richer Sounds.

9 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Fantastic.

Very knowledgeable and great service.

9 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Valorada con 4 estrellas sobre 5

Great in store service

Great in store service, staff knowledgeable and friendly and Competitive pricing.

8 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for taking the time to leave us such a positive review. I’m really pleased the team provided the type of service we're known for, and that the price was what you expected.

We really appreciate the feedback and hope we can earn that fifth star next time.

Many thanks

The Richer Sounds team

Valorada con 5 estrellas sobre 5

Great service and knowledge as always

Great service and knowledge as always, Richer Sounds Romford a great experience...Thanks Guys. Thanks Richard, got just what i wanted.

6 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent customer service from start…

Excellent customer service from start to finish. The staff were friendly, knowledgeable, and took the time to answer all my questions without making me feel pressured to buy. They gave honest advice and helped me choose the right product for my needs. The whole experience was smooth, and I really appreciated their professionalism and attention to detail. I would definitely recommend Richer Sounds to anyone looking for great products backed by outstanding customer service. I'll happily shop here again.

5 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 4 estrellas sobre 5

Efficiency and effectiveness of the…

Efficiency and effectiveness of the order process was good. Staff were helpful. Product was good but the screen is quite dark, so you have to adjust to a non eco friendly setting.

1 de junio de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for taking the time to leave your review. It’s great to hear the ordering process and service worked well, although I’m sorry the screen hasn’t quite met your expectations out of the box.

If you would like to discuss that issue further of course do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

The Richer Sounds team

Valorada con 5 estrellas sobre 5

Buying experiences at Richer Sounds

I have always found all of the Richer Sounds staff to be very efficient and very helpful. They all treat their customers with courtesy and good advice and's are never pushy. If you have a query they are always pleased to help you and have a technical person at each shop ready to help. Richer Sounds make your buying experience an enjoyable one with a good warranty and fair prices. They also have a good selection of products available and an efficient delivery service.

30 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Knowledgeable & friendly staff able to…

Knowledgeable & friendly staff able to listen and the ability to guide potential customers through the various options available when deciding to upgrade to a new TV.

27 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Cannot fault the service

I had to exchange the product twice as products faulty, and the third time I had to go back to the shop as the rubber feet were missing from the TV stand. Plenty of apologies but I’d hoped I would have had some tiny offer of compensation for my inconvenience. Richer Sounds will always have me as a customer though as they dealt with the issues in a friendly and effective way. Thanks. Edit: The store manager, Steve, got in contact with me and gave me some compensation and profuse apologies for the inconvenience. I really do appreciate it. I do hope the supplier takes note and improve their quality control procedures.

27 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for taking the time to leave your review. I’m sorry for the inconvenience caused by the faults and missing parts however and appreciate that this took multiple visits to resolve.

I understand the store has since been in touch to arrange a goodwill gesture, and we will also raise these issues with the supplier. I hope this helps put things right, please do get in touch it you would like to discuss anything further..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience

Valorada con 5 estrellas sobre 5

Great shop and service.

The service I received was brilliant. Joel in the Romford store has amazing product knowledge and guided me to a fantastic TV within my budget. He kept an eye on my order and the delivery service was on point with the driver keeping in contact with me.

25 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

As always

As always, it’s a delight to shop at Richer Sounds. I’ve been a customer of theirs for over 20 years! Speakers, sub and now a new Sony TA AN100. Thank you!

26 de mayo de 2026
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great experiance!!

Great experiance!!
Saw an offer online and Rang them the next day to ask if the offer was still on and they were as great as can be. answered right away, knew exactly what to do , got back to me right away and sorted everything out , so glad I found RicherSounds , they beat all others and are exactly what is needed in an online world or slow answers and AI chat Bots these guys do exactly what everyone needs, Will recommend to everyone.
Spoke to Ash from Romford , cant compliment him enough ,
wish he also worked for my GP surgery.

1 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Romford

Respuesta de Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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