Richer Sounds - Stockport Opiniones 

2437
TrustScore: 5 sobre 5

4,9

58 Lower Hillgate, SK1 3AL Stockport, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I prefer visiting showroom rather than buy on line . Salesperson was efficient and professional as was delivery driver . Both an asset to your firm . 10/10 . Bought a tv off you several years ago an... Ver más

Valorada con 5 estrellas sobre 5

Warmly greeted and very helpful from the start. I needed an updated tv which had to be able to fit in a cabinet and we spent a bit of time sorting something suitable , I came away happy with my choice... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Richer Sounds Stockport John and Mathew I got the best service I have ever had so helpful, knowledgeable about the product and willing to help no matter what. I also want to mention Keeran from Cus... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2437)

24.861 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ordering for store delivery

Found what I was after on the website.
Rang store to check stock.
Advised to order on website and select delivery to store for free (next day).
Delivered collected and installed.
Very happy.

19 de mayo de 2026
Logotipo de Richer Sounds - Stockport

Respuesta de Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Soundbar

Very nice staff
Very helpful
Delivered on time

19 de mayo de 2026
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Respuesta de Richer Sounds - Stockport

Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

We have shopped with Richer Sounds for…

We have shopped with Richer Sounds for decades and decided to replace our 15 yr old TV (still working) in November last year. Unfortunately the new TV recently developed a fault, but was quickly replaced at the shop. The only downside was taking the TV down there as we are in our 80s, but it was the quickest way of sorting the problem in a day and new TV is great. Thanks to manager Patrick

13 de mayo de 2026
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Respuesta de Richer Sounds - Stockport

Thanks for leaving us a review, although sincere apologies for what happened with the faulty product, I appreciate it can't have been easy to get the TV back down to the shop.

Of course if you do need any further help whatsoever, feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Good experience

From the helpful advice over the phone, taking my order and delivering the product with a smile and on time, if was a great shopping experience

19 de mayo de 2026
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Respuesta de Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Bought a TV and Soundbar from Stockport…

Bought a TV and Soundbar from Stockport branch. Staff were very helpful.

They were over £100 cheaper than another major retailer. The price dropped a further £50 a few days after purchase which was refunded in bank account within 2 days.

They recommended an installer who did an excellent job.

Very pleased

18 de mayo de 2026
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Respuesta de Richer Sounds - Stockport

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent!

RS never cease to impress me with their honest, transparent advice. Always about the customer & what they need not what RS want to sell. Many thanks as always

17 de mayo de 2026
Logotipo de Richer Sounds - Stockport

Respuesta de Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

What’s not to like!

Fantastic service again from the Stockport branch, manager Pat, DM Nate and sales advisor Matt, sorted out the new Sony Bravia I without any fuss, good advice given as I was thinking of a move over to either the Samsung or LG equivalent, now the TV is installed the advice was spot on,
The advice on the best wall mount was also spot on with the Sanus.
Delivery in 2 days and the in house courier service from Trav and Mark was faultless too, called to give 30mins notice, respected my property and even offerered to remove their shoes.
Thankyou RS for your time, advice and service as usual.

16 de mayo de 2026
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Respuesta de Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

All round excellence

The service and assistance provided by John was exceptional. The demonstration room was helpful in understanding what we were purchasing. And the prices are good!

14 de mayo de 2026
Logotipo de Richer Sounds - Stockport

Respuesta de Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Excellent experience as always!

I went in to the store to audition a few items. Both Tom and Nate were really helpful and even when I had issues with my turntable Nate was very patient with me and gave me advice.

27 de abril de 2026
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Respuesta de Richer Sounds - Stockport

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Very good..

Very good... helpful.. informative..

Discussed what was needed for my hi fi.. set up.....

And price was fair....

12 de mayo de 2026
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Respuesta de Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Richer Sound are great

Richer Sound are great - the shops are well run with professional people who know their stuff. They helped me pick a Philips 65 inch 4k TV at a great price. Very pleased. Stockport store.

12 de marzo de 2026
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Respuesta de Richer Sounds - Stockport

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Excellent advice

Excellent advice. I felt at ease with tom who was patient and knowledgeable and I came away with just what I wanted

10 de mayo de 2026
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Respuesta de Richer Sounds - Stockport

Thank you for your wonderful feedback

Valorada con 4 estrellas sobre 5

Good advice, purchase and collection of goods

Good advice and setting out potential options from Nate at initial visit.
Opportunity to listen to selected items in listening room at second visit.
Efficient hand over of goods by John on third visit.

7 de mayo de 2026
Logotipo de Richer Sounds - Stockport

Respuesta de Richer Sounds - Stockport

Thanks for the review, it's excellent to hear you had such a positive experience across your visits. From initial advice through to a smooth handover of your purchase, it’s great that the team delivered.

Feel free to get in touch directly if you need any further assistance.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish. Staff were very informative and friendly. Realised we ordered wrong size tv and they changed it without a problem. 1st class service!

5 de mayo de 2026
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Respuesta de Richer Sounds - Stockport

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Your man in your Chester store was…

Your man in your Chester store was great.

3 de mayo de 2026
Logotipo de Richer Sounds - Stockport

Respuesta de Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Good selection of TVs

Good selection of TVs, fair prices and advice from friendly salesman. Delivery was quick as promised and the 6 year warranty was important.

2 de mayo de 2026
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Respuesta de Richer Sounds - Stockport

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Staff politeness and efficiency

Staff politeness and efficiency

1 de mayo de 2026
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Respuesta de Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

I explained what I needed and the…

I explained what I needed and the gentleman explained that it was no longer available but gave me the full run down of what was available, he even opened the shop up early for me
Excellent service

30 de abril de 2026
Logotipo de Richer Sounds - Stockport

Respuesta de Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

So helpful

Their products are great and they are so helpful. Had a problem recently with a new TV, phoned them and they sorted it out. You get through immediately without waiting in queues. Can't praise them enough

5 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Stockport

Respuesta de Richer Sounds - Stockport

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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