Richer Sounds - Swiss Cottage Opiniones 

1116
•
TrustScore: 5 sobre 5

4,9

25 Northways Parade, NW3 5DN London, GB

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amazing service as always from the Richer Sounds team and Oli in particular. Expert knowledge and advice to make the right choice. Thank you!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was really impressed when i called Richer Sounds @ Swiss Cottage. Paul did a great job and explained options. When i had reached my decision, Paul explained the purchase process. My new device was d... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1116)

24.593 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Platinum Service

good service, great product. competitive price

19 de septiembre de 2025
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Omar at the swiss cottage branch was…

Omar at the swiss cottage branch was amazing, from start to finish giving sound advise on options. Almost my setup the of system is complete. Many thanks for all your support mate. Greatly appreciated.

20 de septiembre de 2025
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Happy customer

Knowledgeable staff, good selection of products backed by six year warranty, quick delivery, great prices. Very happy.

15 de septiembre de 2025
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

I placed my order by phone which was…sounds richer to me---wunderbar!

I placed my order by phone which was quickly answered. The gentleman with whom I spoke was charming and hugely helpful and enthusiastic re the quality of the radio which I was odering. In short----a superb service.

12 de septiembre de 2025
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Excellent service

Everyone I spoke to at Richer Sounds (Filip, Paul) were knowledgeable about their products and helped me form a decision about the most suitable headphones I should purchase for my purposes. They explained and helped me with the ordering process and I was very grateful for their input.

6 de septiembre de 2025
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

First class service

First class service and everyone contacted being helpful

4 de septiembre de 2025
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Respuesta de Richer Sounds - Swiss Cottage

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Very helpful and appropriate service,

From my initial enquiry, the staff were extremely helpful, giving sensible and informed advice with no hard sell at all. Part of my order took a day or so longer than expected to be delivered from another store (DPD let them down!) but staff were responsive in chasing this up and called me when the order had arrived and it was ready for collection.

1 de septiembre de 2025
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great team

Great team, easy to navigate website, purchasing was easy. Follow up emails and delivery notifications were great, even when changing delivery method soon after ordering. Pricing is the extremely competitive and would choose them over digital shops all the time

27 de agosto de 2025
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Brilliant and straightforward

They were so clear, straightforward and efficient. Explained everything and offered assistance

16 de agosto de 2025
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

A faultless transaction

A faultless transaction, all staff concerned were knowledgeable, courteous and helpful.

13 de agosto de 2025
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great service

Good price, great speedy service and a follow up call a few days after by Ollie to check all good.

15 de agosto de 2025
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service
Great advice
Friendly staff - eg Omar
Helpful store manager - Filip
I made a large order - no problem getting refunds for items that were not needed
Also prompt refund for any price matches.
Highly recommended

15 de agosto de 2025
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great personal service and so good to…

Great personal service and so good to be spoken to about electronics and understand what they’re talking about and giving honest true answers. Highly recommend

10 de mayo de 2025
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Worked with Richard Sounds at Swiss…

Worked with Richard Sounds at Swiss cottage, top guys A++++ on service .

Went out to of their way to get the deal done.

13 de agosto de 2025
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Amazing advice, price and service

Amazing advice, super fast return with quotes and great recommendation for installer. I will always come back to Richer Sounds, they are the top electronics retailer.

12 de agosto de 2025
Logotipo de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

First class service

First class service , staff very knowledgeable.

9 de agosto de 2025
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Respuesta de Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great customer service and products

The team have a great ethos that puts the customer first.

I ordered two pairs of speakers from different brands as I couldn't decide which would be best for a 21st birthday present. The process worked seamlessly. When I cancelled the second pair before collecting because I'd changed my mind the Swiss Cottage team took it in their stride and processed the refund promptly and courteously, through clear and helpful emails and a phone call.

I'm pleased with the speakers I kept, the price was good and I trust Richer Sounds way more than some other internet that might offer a marginally better price but with far worse customer service.

8 de agosto de 2025
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Respuesta de Richer Sounds - Swiss Cottage

Thank you for your 5 star review!

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