Amazing service as always from the Richer Sounds team and Oli in particular. Expert knowledge and advice to make the right choice. Thank you!
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Amazing service as always from the Richer Sounds team and Oli in particular. Expert knowledge and advice to make the right choice. Thank you!
La empresa ha respondido
Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Ver más
La empresa ha respondido
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Ver más
La empresa ha respondido
I was really impressed when i called Richer Sounds @ Swiss Cottage. Paul did a great job and explained options. When i had reached my decision, Paul explained the purchase process. My new device was d... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
25 Northways Parade, NW3 5DN, London, Reino Unido
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Awesome service and the warranty is a stress free worry

Respuesta de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage
Omar at the swiss cottage branch was amazing, from start to finish giving sound advise on options. Almost my setup the of system is complete. Many thanks for all your support mate. Greatly appreciated.

Respuesta de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage
Knowledgeable staff, good selection of products backed by six year warranty, quick delivery, great prices. Very happy.

Respuesta de Richer Sounds - Swiss Cottage
I placed my order by phone which was quickly answered. The gentleman with whom I spoke was charming and hugely helpful and enthusiastic re the quality of the radio which I was odering. In short----a superb service.

Respuesta de Richer Sounds - Swiss Cottage
Everyone I spoke to at Richer Sounds (Filip, Paul) were knowledgeable about their products and helped me form a decision about the most suitable headphones I should purchase for my purposes. They explained and helped me with the ordering process and I was very grateful for their input.

Respuesta de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage
From my initial enquiry, the staff were extremely helpful, giving sensible and informed advice with no hard sell at all. Part of my order took a day or so longer than expected to be delivered from another store (DPD let them down!) but staff were responsive in chasing this up and called me when the order had arrived and it was ready for collection.

Respuesta de Richer Sounds - Swiss Cottage
Great team, easy to navigate website, purchasing was easy. Follow up emails and delivery notifications were great, even when changing delivery method soon after ordering. Pricing is the extremely competitive and would choose them over digital shops all the time

Respuesta de Richer Sounds - Swiss Cottage
They were so clear, straightforward and efficient. Explained everything and offered assistance

Respuesta de Richer Sounds - Swiss Cottage
A faultless transaction, all staff concerned were knowledgeable, courteous and helpful.

Respuesta de Richer Sounds - Swiss Cottage
Good price, great speedy service and a follow up call a few days after by Ollie to check all good.

Respuesta de Richer Sounds - Swiss Cottage
Excellent service
Great advice
Friendly staff - eg Omar
Helpful store manager - Filip
I made a large order - no problem getting refunds for items that were not needed
Also prompt refund for any price matches.
Highly recommended

Respuesta de Richer Sounds - Swiss Cottage
Great personal service and so good to be spoken to about electronics and understand what they’re talking about and giving honest true answers. Highly recommend

Respuesta de Richer Sounds - Swiss Cottage
Worked with Richard Sounds at Swiss cottage, top guys A++++ on service .
Went out to of their way to get the deal done.

Respuesta de Richer Sounds - Swiss Cottage
Amazing advice, super fast return with quotes and great recommendation for installer. I will always come back to Richer Sounds, they are the top electronics retailer.

Respuesta de Richer Sounds - Swiss Cottage

Respuesta de Richer Sounds - Swiss Cottage
The team have a great ethos that puts the customer first.
I ordered two pairs of speakers from different brands as I couldn't decide which would be best for a 21st birthday present. The process worked seamlessly. When I cancelled the second pair before collecting because I'd changed my mind the Swiss Cottage team took it in their stride and processed the refund promptly and courteously, through clear and helpful emails and a phone call.
I'm pleased with the speakers I kept, the price was good and I trust Richer Sounds way more than some other internet that might offer a marginally better price but with far worse customer service.

Respuesta de Richer Sounds - Swiss Cottage
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