RingCentral UK Opiniones 

We have been using RingCentral for many years, and our recent experience has been extremely disappointing. For the last two months, I have been trying to set up a new service called RingSense, but our account manager has been completely unresponsive. I have even asked the technical team to ask their manager to reach out to the senior manager, but there has been no output. I am really frustrated, and I want to change the account manager, but this is taking too long.

I have sent multiple emails and contacted the account manager several times, requesting that they call me back or assist. Despite these repeated follow-ups, I have received no response, no updates, and no resolution.

Chasing an account manager for months just to activate a paid service is unacceptable. This lack of communication and accountability reflects very poor customer service, especially for a business-critical platform.

Unfortunately, this experience has been frustrating and time-consuming, and it has seriously affected my trust in RingCentral’s support and account management. I wonder how that guy is doing his job, and nobody checks his work quality, really a shame!

We’ve been with them for nine years and, unfortunately, their customer service has gone steadily downhill. I currently have seven licences but only actively use five, and I wanted to cancel the two unused licences that were added recently.

While it’s easy to purchase and add licences online, cancelling them isn’t possible without speaking to customer “support” - which, in my experience, is anything but supportive. Their UK support is closed on 02 January 2026- not sure why.

When I requested the cancellations, I was instead pushed towards committing to another 12-month term (albeit paid monthly), without this being clearly explained upfront.

When I questioned this, the response was vague at best - I was told I “might” be signing up to a 12-month contract, but they weren’t sure.

It’s time to start looking for a better cloud service provider.

Really poor service

I requested multiple times over multiple weeks and spent multiple hours trying to upgrade my package.

Literally trying to give RingCentral more money.

There was a lot of "computer says no" and "I need to have a demo first", etc.

I requested a demo multiple times. I was consistently told that someone would get back to me before the end of today. Never happened. And I mean never. After, and I'm not exaggerating, weeks of trying.

In the end, I gave up, cancelled my subscription (I'd been a customer for 2 years), and moved to CloudTalk.

They are responsive, cheaper, and they have better technology.

Good customer service but poor product. I signed up for two phone lines and in 2 weeks of people helping me could not get it to work at all. Although the customer service was helpful they would constantly call whenever they wanted even when I would specify the time it was convenient to call. As a result we were never able to resolve anything as I constantly missed their calls. I finally had enough of all the technical issues and cancelled after two weeks. However, they insisted of charging me for an entire month despite me being completely unable to physically use their service and them being completely aware of this. I was recommended this company but I really would not recommend it to others.

Why didn't I switch to RC sooner! Honestly, you will not be disappointed with them - from initial sales, to porting support, to onboarding. Special mention to Andrea and Martin - what an incredibly smooth experience and I have a very happy team who adopted the new tool with ease and love it.

We moved to RingCentral a couple of months ago and the implementation and number port were handled seamleassly by Martin. Platform is feature rich and has been adopted easily and it's helped us improve how we support our customers - would definitely reccomend.

I have been a customer with RingCentral for 3 years now and have just renewed again. There is the occasional problem but my Account Manager is usually very prompt at resolving these. My business has grown over the years and I'm happy that the system is still fit for purpose

I spoke with Simon, long story short had a lot of problems in the office with some of our phones, he spent hours with me on the phone assisting me and solving problems, he made things really clear and was really patient. Everything all set up and working now thanks to him.

Auto-renewed us for 5 yrs with ZERO contact, won't reduce licenses even by a reasonable level (within the original contract terms). Stuck paying for lines we are not using. Customer support don't engage, account manager responded once but now ignores. Everyone just continually ignores. Not even a good technical service. Definitely one to AVOID.

Terrible. Rubbish. Given they are a communications company, one of the many things they are awful at is communicating. Comfortably the worst onboarding experience I've ever had. There's the odd person who cares and tries to help, however there's plenty who don't. The platform itself is pretty good, unfortunately their attitude to customers stinks. Impossible to do anything and if you ask them for anything you're ignored.

Avoid at all costs.

EDIT - I've sent various emails to the address below, HAVEN'T HAD A REPLY!!!!!

Nour was super helpful during the tech support set up, walked me through how to get set up from start to finish by sharing my screen with her on a meeting. Thanks Nour

I have been a customer since 2020 after escaping the fixed BT landlines, contracts and the unjustified charges. RingCentral was a game-changer and allowed us to move around while staying connected. The service is reliable, the options and capabilities are limitless and their support team are very helpful.

Very poor service. They deliberately make it very hard to cancel. Very poor customer support. There is absolutely nothing positive I can say about this company. Avoid at all costs!

Be careful with Ringcentral. The quality of the telephone service is very poor. We ran into difficulty on many calls with callers regularly complaining. However, they make it very difficult to move and cancel the service. Porting the number was a nightmare I never want to repeat and cancelling the service required me to hold on 4 calls over 4 hours for 3.5 hours approximately, but when I opted to speak to someone about a new service rather than cancellation, I got to speak to someone with 2 minutes. There are much better options in the market.

Summary of Complaint

This is the email we sent to Ring Central when asked to sum up what the problem is.

1. Failed Migration & Downtime:
Promised migration on 15 May. I was advised this had completed, yet calls were still routed to the old provider causing business disruption. It was only after pleading with them (after 2.5 hours) that it wasn’t working (and finally getting them to call my office, they realised there was an issue, and it hadn’t been migrated. No one had tested it properly.

You also charged us pre-migration for the lines.

2. Lack of Accountability:
Multiple assurances of credits and apologies from the technical team – yet no account manager contact made.

3. New Order Debacle:
In July, we ordered two non-geographic numbers and a new handset (christ knows why we thought this was a good idea), yet received no documented numbers and a phone setup for the existing number.

Neither onboarding nor technical teams can assign or even identify the ordered numbers – invoices have made it though.

Account manager is on holiday – but is about as much use as Stevie Wonder’s glasses anyway.

4. Escalation Dead-end:
Promised escalation to a manager the following day – this has stalled because the manager is now “off sick,” and would like us to put it all in writing.

This level of service—migration errors, missing deliverables, zero accountability, and no resolution path—is pretty much the standard as far as we can tell.

Absolutely horrific experience with RingCentral UK. From the start, their business verification process was outdated and invasive. They actually asked me to **send a copy of my credit card — the one I use to pay for their service — via email or FAX. In 2025. Let that sink in.

When I raised concerns with customer support, I was met with scripted responses and zero accountability. No escalation path, no ownership of the issue, and certainly no regard for basic data protection or customer care. It felt like I was dealing with a scam — not a supposedly modern communications provider.

The worst company I’ve ever dealt with in this space. If you value security, professionalism, or your sanity, stay far away from RingCentral.

With Skype out of the picture, I decided to contact a number of companies to fill in for Skype. This was one of them. 1st of all, their chat support is bad & disjointed.

Their chat support do not pass on the chat details to your "account manager" they call your account manager your manager despite you not signing up or being part of their plan which is also weird.

They take ages to get back to your questions.

Another company that outsources to the Philippines & requests your most personal documents. They asked me for my passport, council tax, they asked me for a rental contract to prove my address, passport, company formation documents.

In the UK you can operate under self employed but one thing they never do is tell you where your data is stored and what will be done with the data. I asked this and never received a reply.

I sent through my drivers license, the 1st one sent to them was incorrect, so I sent them an updated one, including a credit card statement with my address, including my passport but it wasnt enough.

I eventually gave up. I recently applied for a visa to travel and the visa company that arranged the visa required the same amount of documentation.

Some serious dodgy stuff is being done in these countries, they are outside of data protection laws and who knows, perhaps you will find in the future that someone is traveling on your passport with all this information.

I mean they require so much information, I am surprised they didnt ask me for a DNA test - I mean they might as well have asked me, we are nearly at this point.

If a company provided decent service, pretty efficient support it wouldnt be bad but their service is bad, their agents have attitude.

Another company that takes 3 days to reply to you.

If you are trying to find a company that provides what skype did i.e forwarding calls, buying numbers, the best bet I have found is to hire someone to setup Microsoft teams phone - in the long run, I think there is a reason Microsoft has been around and reached its level.

A bit more complicated than skype but not having to deal with these people and being treated like a criminal from the get go is a lot worse than figuring out Microsoft office 365 and Microsoft team licenses.

I got them hoping to make International calls. They themselves have blocked me from calling international calls. And refuse to give me a reason. Hence i have to whitelist all the calls i make to different countries although i am willing to pay for the extra charge.

Update - I replied to your email now

I’ve been very underwhelmed by the service from RingCentral (RC), which ultimately led to my decision to switch our company over to Aircall (AC). As part of the transfer, AC requested some information that I needed to obtain from RC to port our numbers across.

I raised a support request with RC on 11th May. On 13th May, I received the following response:

"Upon checking, unfortunately, your name or email address doesn't show on the account as an authorized user. Hence, we are unable to disclose the information."

In response, on the same day (13th May), I provided the following:

"Please find attached a copy of my latest invoice and a screenshot of the admin portal – both of which clearly state my name and email address. I have also attached a screenshot in the admin portal of the list of users in our organisation, where you’ll see I am a super admin.

Just for reference, this is why I’m leaving and moving to Aircall – as with your typical support performance, you’ve taken two days to respond with the incorrect information."

As of 20th May, I have yet to receive any further reply. It’s difficult not to view this delay as a deliberate attempt to slow down our departure, or at best, it highlights serious shortcomings in RC’s support structure. Either way, this experience reinforces my recommendation to look elsewhere for a provider with more responsive and effective support.