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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered a Stompa single bed in white, which was much cheaper than on John Lewis. Bed arrived in 3 days. Good communication from delivery company. Good solid bed and easy to put together in a very smal... Ver más

Valorada con 1 estrellas sobre 5

Ordered a bed in March 2025 with a 3-6 week wait time. After 8 weeks, no bed and no communication from RTG. When I contacted them they had many excuses (manufacturing, supply etc, as per other user ex... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

UPDATE NOV 2024 - Bank issued refund and are pursuing Room to Grow for fraud. SCAM - DO NOT USE. All positive reviews are fake. DO NOT PLACE AN ORDER WITH THEM! Reported to tradi... Ver más

Valorada con 1 estrellas sobre 5

DO NOT USE! ordered and paid up front for expensive bunk bed. never arrived, kept sending holding (seemed automated) messages saying experiencing delays with suppliers. Months later never arrived.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles para dormitorio

Escrito por la empresa

The UK's leading on-line retailer of children's beds, furniture and accessories. Creating happy spaces for your child to grow, learn, develop and discover who they want to be. Our product experts will help you find the perfect bed and furniture, from bunk beds, midsleeper beds, high beds and storage beds.


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

446 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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2,2

Todas las opiniones

(446)

22 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Yet another bad review- placed the…

Yet another bad review- placed the order online to be told that they only had half the order in stock. I asked for a refund which they agreed to and I’m still waiting 6 weeks later for any return on funds, and total lack of communication. They have taken my money and the items didn’t even leave their premises!

29 de mayo de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

We are sorry for the delay, we are looking into this and you will be refunded shortly. Sincere apologies RTG

Valorada con 5 estrellas sobre 5

Friendly support team

I don't usually leave reviews but the customer support team were really helpful chasing my order. After a few weeks I received my order and the bedside tables were exactly what I was looking for, same as in their images. They are good quality and sturdy.

21 de mayo de 2024
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you for your 5 star review and kind comments. We are delighted you are happy with your bedside tables. Best wishes RTG

Valorada con 1 estrellas sobre 5

This company is 0 stars

This company is 0 stars. Placed an order in March with a 10 day delivery advertised. Had to raise a complaint through Klarna and still nothing and no refund. Finally showed up in May without any communication. I had already had to buy a bed for my child as couldn't wait any longer for them. Now they won't respond to my return request. No answer on the telephone number. No answers to numerous emails. Avoid this company at all costs.

22 de mayo de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

We are sorry for the delay with your order but it has been delivered. All deliveries are booked in by the delivery team, we are sorry you felt the communication was not adequate. Our team do respond to all emails and messages as soon as possible and they are now liaising with you for the return of your bed. Our apologies RTG

Valorada con 1 estrellas sobre 5

It's a pity I can't give it 0 stars

It's a pity I can't give it 0 stars. Placed an order last month and still no sign of the item. No answer on there telephone number and the email correspondence is painfully slow and unhelpful.
Truly shocking service leading to unhappy kids waiting for a bed. Wish I read these reviews before wasting time, effort and money with Room to Grow. I would avoid at all costs

21 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered never arrived

Order bunkbeds that should have been delivered in 6-8 weeks. In week 11, I cancelled the order. I have emailed at various times to be given no clear date.

Dont be fooled and don’t bother ordering from these guys you are just wasting your time and they should be closed down!

21 de mayo de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

We are sorry for the delay with your order. Your refund has been processed and should now be back in your account. Sincere apologies RTG

Valorada con 1 estrellas sobre 5

Completely incompetent

Ordered a desk for my daughter on 22nd April which had a 5-10 day delivery and still no sign of it 4 weeks later.

I’ve emailed them twice and I was told “there seems to have been an internal error with the system. This has now been rectified.” I still haven’t received my order. I’ve asked someone to call me back as I want a full refund and no reply. There’s also no contact number on their website.

20 de mayo de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

We are sorry for the delay. The delivery team have now booked in your delivery. Sincere apologies RTG

Valorada con 1 estrellas sobre 5

Worst quality flat pack I ever assembled

The quality of the fittings for their beds is shockingly bad. Assembled the bed as per instructions and on lifting it to move it in place it all came apart. Fittings are loose, no grip and impossible to tighten properly. If you do the metal clamps either bend out of shape or punch through the wood breaking it. They even sent the wrong parts but makes little difference as am not going to keep it

17 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Placed an order for a bed over 8 weeks…

Placed an order for a bed over 8 weeks ago. Tried ringing to chase the order but the phone just rings out and goes to answer machine which says to email. I had already emailed the days ago and had no reply. This is appalling customer service. Wish I’d seen all the other reports of people in the same situation before I’d placed my order! Will be reporting them to Watchdog

15 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered new furniture for my son’s

I ordered new furniture for my son’s
Room. No communication on delivery date. Have called serval times and getting either one liner unhelpful emails or nothing at all!!! It’s a total joke!

8 de marzo de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

We are sorry you are awaiting a response, your order has been delivered to the shipping company in Portsmouth as requested in April. We will request the name of the person who signed for the goods and email you as soon as we receive this information. Perhaps if you can contact your shipping company they may be able to advise when they will be delivering for you. Kind regards RTG

Valorada con 5 estrellas sobre 5

Easy to assemble, well made furniture

Bought furniture for my little sister's new bedroom and she loves it!
The bed and wardrobe are really sturdy and it was all easy to build

8 de mayo de 2024
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you for your review, we are delighted your sister is happy with her new furniture. Best wishes RTG

Valorada con 5 estrellas sobre 5

Top quality kids bed from room to grow

very happy with the bed I bought from room to grow. looks extremely high quality as it is well made and sturdy

5 de abril de 2024
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you for 5 star review, we are delighted you are happy with your bed. Best wishes RTG

Valorada con 5 estrellas sobre 5

The bedroom set we chose fit perfectly…

The bedroom set we chose fit perfectly into the room and its lovely. The delivery was a couple of days late but we were kept informed by the delivery company. Will definitely recommend to my friends!

11 de abril de 2024
Logotipo de Room to Grow

Respuesta de Room to Grow

We appreciate your review and thank you for your comments. We are so pleased you are happy with your bedroom set. Best wishes RTG

Valorada con 1 estrellas sobre 5

Ordered a mattress on 9th April

Ordered a mattress on 9th April. Still waiting despite several emails and customer service informing me they would look into it and get back to me asap.

No communication, no approximate delivery date, no tracking information.
Will never ever buy from this company again.

30 de abril de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

We are sorry for the delay with your order. All orders are being fulfilled and we are working to improve our delivery times. Sincere apologies RTG

Valorada con 1 estrellas sobre 5

Ordered a bed in February

Ordered a bed in February. Nearly May and it has not been delivered and they have not indicated when it will be delivered. They have ignored my last three emails. Neither phone number I have found for them works.

30 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have been waiting four weeks for a…

I have been waiting four weeks for a delivery date of bunk beds, the customer service number doesn't exist and they only reply to every four emails, saying they will be in touch when they have a delivery date, do not buy from this company. I am now cancelling my order and will order else where.

29 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful company and service

Awful company and service. Ordered a child's high riser bed with sofa and desk under it in February. Informed that it will take 6-8 weeks to arrive and still nothing. I messaged them to ask when it will arrive and was informed that the delivery team will get back to me with an eta. They didn't get back to me with an eta. I have just messaged them again to ask for an eta or I will be requesting a full refund. This is the worst company I have had the displeasure to work with.

6 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a small double bed

Ordered a small double bed, great customer service and good delivery

18 de marzo de 2024
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you for leaving your 5 star review, we are so pleased you are happy with your purchase. Best wishes RTG

Valorada con 5 estrellas sobre 5

Amazing

Amazing, 100% recommend. The quality of the bed & mattresses was excellent. We also paid indoor installation & it was very quick and hassle free.

14 de febrero de 2024
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank your for your review, we are delighted you are happy with your new bed. Best wishes RTG

Valorada con 5 estrellas sobre 5

Wardrobe & Bed purchase

Items arrived on time and delivery guys were super helpful. Great quality products and would certainly recommend to others.

20 de abril de 2024
Logotipo de Room to Grow

Respuesta de Room to Grow

Thank you for your 5 star review, we are delighted you are happy with your purchase. Best wishes RTG

Valorada con 1 estrellas sobre 5

Disgusting experience

Disgusting experience. Have been waiting 4 MONTHS for the delivery of a bed and a wardrobe. The wardrobe arrived flat packed with marks all over it. The bed - I paid £115 extra for to have it built and they failed to put it on the delivery teams rosta. Leaving my 4yo crying her eyes out because she thought her bed was finally here. Nobody to contact. Absolutely disgusting considering the amount I’ve spent. Never again! Wish I’d have read these reviews first!

26 de abril de 2024
Opinión espontánea
Logotipo de Room to Grow

Respuesta de Room to Grow

We are sorry for your poor experience. Having investigated your order placed on 20th February with an estimated delivery time of 6-8 weeks and your request to delay delivery until after a specified date, we understand we have let you down with your assembly and we are doing everything to rearrange this for as soon as possible. Our support team will be in direct contact. Sincere apologies RTG

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