ROX - Diamonds & Thrills Opiniones 1223

Always a pleasure to visit Rox Liverpool and deal with Chernine. What an asset to the company she is! Always pleased to see you, knowledgeable, no pressure and just a lovely person. Would highly recommend a visit to Rox and Chernine!

Amazing customer service at Liverpool branch especially Chernine. Nothing is too much trouble. They do not rush you into making a decision. They take the time to get to know what you want. Very knowledgable on the products they sell. Cannot fault the customer service provided. Highly recommend

My Daughter has wanted this specific ring but just like her mum she has big fingers we tried some jewellers and even the brand but couldn’t source a ring that would fit any of her fingers. She has a special birthday this year so decided to search online and found Rox had a size that she could wear. Communication has been really good with quick free delivery thank you Rox

Answered a question really quickly and supplied a new Tudor Black Bay Fifty-Eight Navy Blue Watch at a fantastic discount, and with access to interest-free credit. What’s not to like! Order placed 2:30pm and received the following morning.

I live far away from the recipient. In this case my daughter. Completing the process was simple on line. I was able to personalise my gift too. All in all very satisfied.

Great value and super fast delivery. Would definitely recommend

Shop here often, wouldn't go to another jewellery store 5 stars

Ordered & delivered rapidly, nice presentation box, highly recommended

Easy to navigate system, free next day delivery!

The website is not user friendly. I had put stuff in the basket, got the email to go back and pay and nothing was there.

The payment screen was awful to load and use.

Great a really quick and easy shopping experience and beautiful packaging Will definitely use again

Excellent service from Rox. Beautiful small diamond heart necklace was delivered the next day after ordering and packaged beautifully. Quality of necklace the chain and diamonds absolutely beautiful Daughter was absolutely delighted with gift. Will be purchasing another piece of jewellery in the near future.

Ebony was fantastic in her service for this purchase and was also very insightful and helpful throughout. Very approachable and professional

A massive thanks to Ebony and the Rox team. My girlfriend loved the item, and the service and after care (with the team checking back in after the item was delivered to check I was happy with it) all being first class. I’ll definitely be a returning customer and would highly recommend.

I had exceptional service from Ebony via the online help service. She was able to source me a replacement wedding band after mine was lost earlier this year. The new band is even better than I had hoped for. Fantastic service and great value for money. Thank you again.

Really great service from start to finish with assistance from the lovely assistant manager Ebony. Would recommend

When I contacted Rox about trying to source a necklace to match my wife's engagement ring and earrings I was looked after by Ebony Rettie with the best customer service possible. The necklace I had seen before was no longer available but she gave me a few options including having the piece made specifically for me. She looked into every possibility and went far and above to help me source the perfect piece. I was kept updated every step of the way and the item was ready 4 weeks earlier than promised and well in time for Xmas. I would have no hesitation in recommending Ebony as a fantastic example of the best possible service.

beautifuly packaged and a excellant company to deal with i was very happy

Outstanding customer service from Ebony Reattie. She is a credit to ROX. Let me explain.
I have twin 3 year old grandsons, who are absolutely adorable and are the best thing to come into our lives during COVID.
The boys are autistic but have their own special gifts. One loves dinosaurs & space and the other loves watches & clocks. Glen who loves watches even takes a clock to bed with him and asks people to look at their watches. He makes people laugh when he asks. I contacted ROX and asked if they had any old brochures that we could give him to read; especially for in bed at night or when he gets upset. We were so lucky to have Ebony @ROX as our contact person.
She has gone over & above what would normally be expected by finding us brochures that we can give him in his Santa sack on Christmas morning.
This type of service is exceptional and she has definitely demonstrated the true spirit of Christmas.
We can’t thank her enough. Lynn