Rsaweb Opiniones 

ZERO needs to become an option, giving a 1 star is being far too generous!

The most pain staking experience trying to cancel services with this bunch. The amount of time I’ve spent going back and forth on the most SIMPLEST task, I should be invoicing them!

This is a sad reality of customer service in this day and age, we as consumers are a drop in their financial ocean, treating us poorly has now become the norm and begging for the bare minimum service is now where we’re at.

In short, I do not recommend them.

Cancelled my Mweb 1st of Oct to move to RSAWeb beginning Dec. The experience has been nothing short of pathetic and I would not recommend them! They absolutely useless!! Completed paperwork 15 Oct already, yet come Friday 28th Nov 10:30am, sales person couldn't give a proper update, my order was not processed! As of 2nd Dec the router given has not even been despatched. Luckily i have my own router and know a person who can assist with installation, AS they cant send anyone out to assist you with installation (even though i indicated i would pay) if it is your hardware. Be prepared to be without internet for several days. Lastly, in early Oct, the sales person told me "no downtime" as i had done this 2 months in advance. What really gets me, pisses me off, there is puff piece on a tech website by the director extolling the company's service excellence, customer service etc. There is NONE, pure BS!

Hluma Blaauw, a help desk agent who is supposed to be there assist with billing issues, is RUDE, OBNOXIOUS and could certainly learn a lesson in customer service. I am trying to sort out a billing issue where I am being billed for both addresses after moving. I tried to submit the relocation form well in advance but their system refused to process as it said I had to fill in all mandatory fields (all fields were filled in). I spoke to an agent at the beginning of November who said they would escalate the matter to sort it out so that I don’t get billed….yet here we are. HLUMA BLAAUW…..you should not be in any position where you deal with customers directly…..Terrible service this time and a poor reflection on RSAWEB

I signed up for RSAWeb’s Black Friday special, and honestly, it has been one of the worst service experiences I’ve ever had. Their communication is almost nonexistent — even when I asked for regular updates on the installation, nobody got back to me.

The fibre was installed, but for nearly three weeks there was still no internet. After two weeks of going back and forth, they finally discovered the issue: the technicians had switched the cables around.

Every time I called RSAWeb for feedback, they gave me the same line: “We’ll follow up with Openserve.” But every single time, we were the ones who ended up calling Openserve ourselves and getting the actual updates from them. RSAWeb was nowhere in the process, even after I repeatedly asked them to escalate the situation.

To make things worse, the router that was part of the package deal took two weeks to arrive. When I called to follow up, they told me there was a “system problem.”

Overall, I wouldn’t recommend RSAWeb at all. The service, communication, and customer support have been extremely disappointing from start to finish.

Internet went on and the off. Waiting 4 days and still no internet. Like magic everything just came alive. No explanation. Its worked ever since, and worked well

PLEASE read your contracts in detail before signing up with this business. I signed a 12 month contract with them. They couldnt get the connection up and running for 3 weeks (3 call outs to my apartment) then when I moved after 12 months (gave them the appropriate notice) they tried to claim a 2.5K 'clawback' for the 3 weeks - even though they were at fault!! I let the contract run for the 12 month period (they upcharged me) and then even though i dropped the router off in time (they charge you to collect it) they billed me for the full cost of the router! please avoid avoid avoid. Worst in in the industry. I switched to Rain, month to month and much happier

Moved homes recently and the cancellation on one end and connection at the new location happened seamlessly. I was able to communicate with their sales team via WhatsApp and they responded quickly. When I was kot getting my full speeds I sent a WhatsApp again and a technician was quick to respond, connecting me with the logistics department and getting me a new router that could provide those speeds. Everything done in less than 48 hours and with clear communication along the way.

They do what they have to as an ISP. Always there when I call them regardless of the issue. If they keep this service up I will be a customer for life. RSAWEB is a step above all others and I have been around.

I’ve had a very poor experience with RSAWEB. Their billing system is inconsistent and unreliable — payments are often not properly traced, and invoices fluctuate without clear explanation. I even provided proof of payment showing I was in credit for two months, yet I was later billed an unreasonable amount with no accountability or proper response from support.

Communication from their team is slow and unhelpful, and issues are not resolved despite repeated follow-ups. For a service provider, this level of inefficiency and lack of transparency is unacceptable.

I would not recommend RSAWEB to anyone looking for reliable internet or professional customer service.

They deduct a double payment off my bank saying I skipped a payment (not checking if it is so) Bank statement taken to their office shows up to date. Battling to get refund. Personal visit to office, generated three different ticket numbers Every response is forwarded to accounts or agent will call. Nine days later,Nothing to date.
Via WhatsApp 9 days later I get told they only refund on Thursdays and not even the full amount will be paid. They had the audacity to deduct the vat from my R519 and declared that only R485 will be refunded. A pathetic customer experience

I would like to thank Muminah who helped resolve my issue, it was very quick, professional and went an extra mile , thank you so much👌

RSA067818

Stay clear of this company. I opened an account and cancelled immediately afterwards. They refunded me the R378, but now they keep sending statements with an outstanding amount of R378!!

Run!! Go to MTN LTE.

I reported a severe issue with my fiber line yesterday. For the past few days, the internet has been plagued by frequent disconnections and agonizingly slow speeds when it manages to reconnect. The connection is incredibly unstable, with outages occurring at random intervals and without warning. I spent 2 hours troubleshooting the line yesterday, but to no avail. Meanwhile, management's response is uncertain, leaving me in limbo. Being told that a manager or supervisor will only call me back based on their availability is utterly shocking. I requested a callback from a manager or supervisor 48 hours ago, but no one has followed up. As a home-based business owner, with my wife also working from home, this situation is critical. Despite communicating this urgency, your team shows no interest in assisting your clients. The level of service is appalling. I am documenting every interaction during this ordeal and will post it on Hellopeter and your Google reviews to highlight your careless attitude.

Worst ISP I ever used . I never got the speed I payed for . And when inquiring, the send 2 pages full of instructions to "reset" router . And still never gets yhe speed.

Cannot wait for Starlink so these skelms can get what they deserve !

Thanks Mu'minah for the excellent service, much appreciated

Thank you for the fast assistance Mu'minah

Pathetic service will never recmend there service to anyone had problems from day one everytime I pay the amount they say I still owe and supend my line now I'm sitting without internet and nobody gets back to me regarding this just excuses when I phone the acount department the lady is rude and says she can't help me with it so what are they actually there for just to get a fat pay check and I must be happy with amount that I'm not aware of and a address I never even had line there at all on my invoice seriously but rated the best isp bull they must be the worst isp in the cape

We applied,got approved. People came to install the router damaged my wall for something that never worked.The people who came to install they only did the installation but connection was never done. We were told that someone else will come for the connection. We waited and waited for that someone.We called,they tried to connect us telephonically telling us what to do over the phones We've done this several times with them with no success. We've sent emails,phoned to get someone here to connect us.They promised to send a technician but no one ever came.No communication what's so ever.
Their service is very very poor.Now they asked for us to return their hardware.That will never happen. Who ever came to install must come back to uninstall.

Always great service and after hours assistance.Speedy,friendly and very well knowledgeable!
Thanks Nuhaa Booysen

Poor customer service and feedback. I have been waiting for weeks for feedback and my contracts are on notice but RSAWEB and Ziyanda can't get back to me with a solution before my notice ends. The issue is that the package Prices for existing customers increase every few months, yet they offer new customers better packages and deals and then when u want to cancel they offer you a 5% discount after the price increase. They also mention that you are already getting discount from Sanlam reality but this is a subscription we as customers pay for R160 per month above the internet subscription, which is paid for separately to Sanlam reality to get 15% off from Our fibre packages. Why is RSAWEB penalizing it's customers by increasing their packages which our contracts when signed were much lower. And the service is poor much as the internet connection which always buffers even when few devices are connected. Get back to me asap with a solution on my three packages. Escalate to your general manager or CEO since the people who are meant to sort it out are struggling.

1. RAM047
2. RSA050284
3. RSA015695

Update: still waiting for my service to be reactivated. Poor customer service and repeated run arounds. A department who can't pick a phone assist a customer with urgency.