I've just inqiured about their quotations today. Their virtual assistant, Mira, was very good. However, the first 2 agents were not helpful and he/she apologized for the inconvenience caused. Got the... Ver más
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Consulta las opiniones de los clientes
A patient team of support allows me to give the thumbs up on this ISP. They don't run away or blame your IT equipment or set up but give good and patient advice where needed. Enjoyed my ca... Ver más
The line worked fine, until it didn't. Then the nightmare of trying to get a hold of a human being started (They only work online, with chats.) I assume the staff have multiple conversation at a go b... Ver más
DON'T do it, trust me. RSA web is the absolute worst ISP there is for a range of reasons. Want to spend hours on call = join RSA web. Double billing, weeks of no internet due to "activatio... Ver más
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Yanga was amazing!!!
Yanga was amazing and resolved my query quick and was really efficient thanks for the amazing service
Yanga was very helpful and assisted…
Yanga was very helpful and assisted speedily with my query.
Great fast and easy service
Don't waste your time and money on…
Don't waste your time and money on these people, as soon as they make a sale, your calls go unanswered and their whole attitude towards you changes. Ended up getting a router that does nothing, Total rip off. You guys need to get your ducks in a row cause u are clueless.
Yanga was quick to assist me make her a…
Yanga was quick to assist me make her a manager
Yanga Ngqula gave excellent service 👍
Yanga was extremely pleasant and…
Yanga was extremely pleasant and efficient. Thank you for assisting me so diligently.
Was able to sort out the issue quickly
Was able to sort out the issue quickly
My conversation your agent was great 👍
My conversation your agent was great 👍, i must appreciate her for that, he/she must keep it up
Thanks alot yanga for ur assistance was…
Thanks alot yanga for ur assistance was very helpful
Very efficient and provided much needed…
Very efficient and provided much needed support
I hope I have the name correct her name…
I hope I have the name correct her name is Fadiah and because of her I'm not leaving RSA web, because I spoke to 5 people before I speak to her and she was the first person that understand and also solved the problem, thank you so much the company needs more people like Fadiah
Always looking out for the customer
Always looking out for the customer. Great service always.
Worst ISP I have ever dealt with.
Worst ISP I have ever dealt with.
The positive reviews on Google appear highly questionable and do not reflect the reality of this company.
They took my money, failed to deliver a working service, and then effectively disappeared. Calls go unanswered. Emails are ignored. There is no accountability, no follow-up, and no resolution. Despite never getting the service up and running, I was still billed.
On cancellation, they charged me more than was contractually due and then went completely silent. At this point, I have been forced to initiate a fraud dispute with my bank simply to recover the funds. Given the lack of service delivery, the overbilling, and the total absence of communication, this situation is borderline fraudulent.
The level of incompetence and disregard for customers is staggering. I have over 60 documented emails and more than 100 phone calls to support the issues I experienced, all without a meaningful response or outcome.
If you value your time, money, and sanity, avoid this ISP entirely. Choose literally any other provider. I am currently with MWEB and, while they are far from perfect, I would choose them over this company without hesitation.
An exhausting and completely unacceptable experience from start to finish.
get help from Siphiwe this morning…
Did get help from Siphiwe this morning from RSAWEB must say she very polite and helpful....should hire more consultants like here...and on top RSAWEB service are the best
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