RS Car Sales Cheshire Opiniones 

I would strongly advise anyone to avoid this company like the plague. My car developed serious brake issues and was later confirmed to have a fault that should have been properly investigated much earlier. Instead of taking responsibility, the company dismissed my concerns and handled the situation very poorly.

The attitude I experienced was rude and, at times, came across as sexist. My concerns were not taken seriously and communication was extremely unprofessional.

To make matters worse, the fault became unavoidable just three days after the warranty expired, leaving me with a repair bill of around £2,000 to make the car safe to drive. Considering I raised concerns about the vehicle much earlier, this is unacceptable.

The lack of accountability and customer care has been shocking. I expected far better from a company selling vehicles. In my experience, this has been an extremely stressful and disappointing situation.

I would not recommend this company to anyone.

This proves the type of car company you are with that response 😂

Like I’d trust a company like yours to pick up and fix it…. The voice recordings are all proof of the way I had to deal with you. The independent company what a joke! 20 min test drive, wow fantastic… your just awful, wouldn’t send my worst enemy to deal with you lot!

Phoned in the morning, given an appointment for late morning with great costumer service. On visit, everyone was so friendly, making every effort to make sure we were ok. Main person we dealt with was Dale who was very knowledgeable, great communication and made the experience so satisfying.

Even with various questions I asked (probably over the top from myself) this wasn’t seen as an issue and every question answered putting me as a costumer at so much ease.

I bought a fantastic vehicle at a great price with no pressure from staff who appeared to be customer based and NOT commission driven.

I can’t speak highly enough about the service I received and will look to use them again and recommend them to others.

I only wish I could give more than 5 stars!

Thank you Dale and team for my experience.

Second time using R S Car Sales and with both experiences they were very helpful and made the process seem effortless. I am very happy with the service they provided and so happy with the car! Would definitely recommend.

I bought a car from this garage today and the whole experience was fantastic from start to finish. The process was quick, smooth, and completely hassle-free. The staff were friendly, professional, and made everything easy to understand. I’m really happy with the car and the service I received. Highly recommend to anyone looking for a straightforward and pleasant buying experience. The car is PERFECT!!!

Bought a car few weeks ago all good would recommend pretty straight forward.
No complaints would recommend.

Illegal, dishonest, and dangerously negligent dealer — buyer beware

I bought a BMW X3M here three months ago. While the car itself is excellent, this dealer’s behaviour was shocking, dishonest, and in some cases illegal. The V5 took a month to arrive despite constant chasing, staff ignored messages, and on the sales receipt the car was marked as “sold to salvage” without any disclosure.

Even worse, after collecting the car, I discovered it still had finance outstanding, which is illegal to sell. It took 2–3 days of chasing to get this corrected. The “recent service” was a joke — oil looked like it came from a diesel, air filters were marked 2021, and staff couldn’t even tell me what oil had been used.

The car also had undisclosed previous repairs: the boot lid had been poorly resprayed and the rear wing had a shoddy finish, all of which I had to fix myself. On top of this, the rear tyres were the wrong size, which could have seriously impacted the xDrive drivetrain if I hadn’t spotted it — another undisclosed safety risk.

The attached pictures on the google review,this dealer misleads customers, hides major issues, sells cars illegally, and takes no responsibility for safety or quality. I would never trust them and strongly advise anyone considering buying here: stay far away.

Great company to deal with.
Great staff, friendly, knowledgeable and transparent.
Highly recommended 👍👍👍

Awful company to use. Put a deposit down on a vehicle early January. Still didn't have the car middle of February. It was a BMW for that supposedly needed a recall to BMW. BMW didn't know about this certain car needing a recall. Had to use wattsapp to contact them. You can see that they have read the messages but would t respond. Never had a call off them or any apologies about the wait time. In the end I moved on to a different company. Been well looked after. Shambles of a business. Stay away if you can

Bought a Tesla from here - the pre-sales and initial aftersales support was great, but after a few weeks, I had an issue with the charge port not opening when pressed, which the car said was due to a sensor fault.
They said that they could not cover this due to their warranty provider considering it a "trim piece". I emailed back saying that I don't agree that a faulty sensor is a trim piece - and that the warranty is their own arrangement; it doesn't change their obligation to fix the issue. After politely asking them to reconsider, I got an unprofessional email back refusing to fix it.
I ended up getting Tesla to repair the sensor, and reclaimed the cost through my credit card provider.
Shame they had to make this a bad experience. Judging by other low reviews on here, it's not the first time this has happened.

I have recently bought a car from the team at RS car sales and they were very helpful and professional from start to finish. Any additional information I asked regarding the car or the process, was answered in good time and in good detail by the team.

They went above and beyond for me throughout the final stages of completion to put my mind at ease and even followed up with me a few days after the sale had concluded.

Highly recommend for a professional buying experience..

5 star service from start to finish, pulled out all stops to achieve same day delivery to my front door! Will not be my last time buying from RS car sales

Great company with equally great ethics, friendly helpful staff with great communication from start to finish. Would highly recommend.

The whole process of part exchanging my car with RS was a breeze. I was a bit unsure of how it would all go down in one day and I also had a private plate to deal with. They took care of it all! I would highly recommend buying a car from them and will look to next time I change my ca

Bought my A35 2022 from this company and the whole experience was perfect from start to finish. Everything was easy, communication was spot on, and the delivery was within 2 days.

I did have a small issue with the lights after getting the car, but they told me to take it straight to Mercedes and they covered all the charges without any hassle. Honestly can’t fault them — great service and a great car.

It's nice when things are simple. I called on Monday to see if the car was available, it had just arrived so I was first in line. Left a deposit and did finance, accepted in the afternoon. Car was ready on Tuesday and I was in my new car by the afternoon! really speedy and efficient service. Genuinely so so easy. Thanks you boys

Recently purchased a bmw m2 from these guys,was the fifth vehicle I’d looked at,didn’t think I’d find a clean example,extremely pleased with purchase,the team at r s obviously know how to source good vehicles,looked at the car on a Tuesday and was on the road by Thursday,process swift and efficient,happy customer👍

Great company, really simple and straight forward to deal with. Can't thank them enough. Thanks again!

Very profesional extremley good at there job ...fantastic service and fantastic vehicles...overall am really pleased with my experiance ...highly rate this company...

⚠️ AVOID THIS DEALER — READ BEFORE YOU BUY ⚠️

The car looked clean on the surface, but multiple faults appeared within the first hour of driving after purchase.
This should have been detected during even a basic pre-sale inspection.

When the issues were reported immediately, the dealer became defensive, uncooperative and started making completely inappropriate accusations instead of addressing the faults professionally.

They refused to accept an independent VAT-registered diagnostic (which every UK consumer is legally entitled to) and kept insisting the car must be returned 140 miles back to their site “just for a look”.
Considering their own workshop failed to detect obvious faults in the first place, that demand made no sense.

Communication was extremely unprofessional — instead of support, I received attitude, excuses, false assumptions and irrelevant accusations.
A simple, reasonable approach would have resolved everything, but the dealer chose to escalate and avoid responsibility.

I am now getting a proper independent diagnostic and will resolve the matter through the correct legal channels, without relying on this dealer’s workshop.

If you value your time, your money and your peace of mind —
spend it elsewhere.

Response to the dealer:

Your response is full of inaccuracies, deflection and misleading statements, so let me address this properly and transparently for anyone reading.

1. The faults appeared almost immediately – not after “days”.
• Severe brake vibration appeared within 30 minutes of motorway driving.
• The HVAC fault appeared within the next 30–35 miles.
These issues do not spontaneously develop – they were present from the moment the car left your forecourt.
A proper pre-sale inspection would have identified them.

2. You repeatedly insisted that I drive 140 miles back so your workshop could “have a look”.
Under UK consumer law, a customer is entitled to an independent diagnostic from a VAT-registered garage of their choice.
You refused to acknowledge this right and tried to force your own terms instead.

3. Your claim that I wanted repairs “on my driveway” or in a “friend’s garage” is completely false.
I asked for a standard, independent, VAT-registered inspection — nothing unusual, nothing unreasonable.

4. Your suggestion that I tried to negotiate “thousands off” is simply not true.
I viewed the vehicle, expected normal negotiation like any experienced buyer would, and ultimately paid the full advertised price without hesitation.

5. Blocking a customer on WhatsApp speaks volumes.
A professional business does not block a customer who reports faults within hours of purchase.
That behaviour alone raises serious questions about accountability and confidence in your own product.

6. You stated the car was fully inspected and “perfect”.
Yet the very faults I reported are exactly the kind that appear when a pre-sale check has not been carried out thoroughly — or at all.

7. Your accusation implying falsified invoices or dishonest intentions is completely unacceptable.
The invoice was issued, created and printed by your business, not me.
Suggesting otherwise is deeply unprofessional and undermines your own credibility.

8. You have tried to shift responsibility instead of addressing the actual faults.
Had this been handled professionally and calmly from the start, this review would never have been necessary.

I am now proceeding with a full independent diagnostic from a VAT-registered garage, exactly as the law permits.
You will receive the official report, and the matter will be dealt with through the correct legal channels from this point forward.

Let’s stick to facts, not accusations.
Facts are on record, and the diagnostic will confirm them.

For clarity:
I am completely consistent in my reviews.
I only leave a one-star review when the experience genuinely deserves it.
I do not write positive reviews unless the service is exceptional.
Everything stated above is factual, documented and will be reflected in the diagnostic report.

I have nothing but good to say about this company. Delivery of my fabulous BMW to Glasgow was professional and was made on a date that was more suitable for me. There was two small faults that occured with the car within two weeks however this was repaired at a local garage to me and remadied very quickly. RS Car Sales honoured the warranty for Glasgow area. Brilliant service :-)