RS Car Sales Cheshire Opiniones 

I purchased a white Hyundai i30 N from RS Car Sales Cheshire on the 08/09/2025, placing a £5,500 deposit down and financing the rest through Motonovo finance. The purchase process and test drive was smooth which initially left me feeling confident with the car and dealership. However the day after I noticed a squeaking sound on the front drivers side.

I had rang RS Car sales the following day regarding this issue and they advised me to take it to a VAT registered garage to have the fault diagnosed to see if it could be covered under warranty. The earliest I could manage to get the car the garage was the same Friday but the noise got progressively worse, the car was inspected the following Tuesday and I was sent a garage report that confirmed a serious pre existing fault with the vehicle, the shock absorber and top mount were moving freely inside the arch of the drivers side of the vehicle only being held in place by the weight of the vehicle.

Effectively this would require the top mount, strut, bolt and shock absorber to be replaced since they were damaged which made the car unroadworthy and unsafe to drive. These parts were on backlog from Hyundai with no ETA. My initial thoughts to reading the report was that if the components had failed and came out of place going over a pothole or driving down a motorway, the damage could of been catastrophic. The report stated this fault was pre existing, meaning it could not have been caused within my short period of ownership. The car had also passed an MOT on 02/09/2025, just days earlier, which raised further concerns.

I immediately rang RS car sales to request a refund and cancellation of the HP agreement. They replied stating 'Its a used car, these things tend to happen, we will not refund you or pay the garage’s labour fees, but we’ll collect and repair the vehicle with second-hand parts you’ll then need to collect it from our dealership'. I declined and opened a case with Motonovo finance but was advised it could take weeks to be assigned a case handler. The same day I emailed a refund request to RS Car Sales, they then responded and backtracked, claiming they had already offered a refund but insisted I must return the vehicle at my own cost. They then contradicted themselves again, saying “we don’t collect cars from your area”. I thought this was unfair due to the car being deemed unroadworthy within 8 days of purchase.

Following the advice from Motonovo, I delayed returning the vehicle until a case handler was assigned to ensure no unlawful deductions would be made. During this period RS Car Sales pressured me repeatedly with emails saying I would lose my right to a refund if I don't return within 30 days from purchase, even though MotoNovo confirmed that my right was protected as I had notified them of rejection within that timeframe. I was contacted on the 15/10/2025 by Motonovo saying RS Car Sales are unable to make any deductions to my refund, upon hearing that I was happy to return the vehicle, it was returned the same Friday.

The following Monday I chased for my refund of £5,500 and was told the following week by the dealer that they did not find any pre existing fault with the vehicle (Of course they didn't...) and that they would only refund me if I agree not to leave a negative review about RS Car Sales as it is part of their policy. I immediately contacted Motonovo finance, they got involved and the dealer sharp changed their minds about this 'pOLiCy' and issued me a refund the same day.

RS Holes motto of "We don't just say we are different than other dealerships, we show you." Certainly applies as they have been awful. Don't make the same mistake as I did and take your hard earned cash elsewhere to a dealer that actually values honesty and customer service. Judging from Rory's replies to other reviews I am intrigued to see his reply to this.

(I have attached photo proof of my experience with rs car sales on google reviews)

Response to RS Car Sales reply.
- The issue did not become apparent until the following days? It became apparent the next day after purchase when I called RS Car Sales to notify them about the issue.

- They did not encourage me to return the car I instead had repeated emails of RS Car Sales pressuring me.

- Bolt off bolt on repair? (Check the images posted on google reviews)

- Regarding my refund that's a lie, the photos I posted on google clearly show RS Car Sales making my refund conditional on not leaving a negative review. They only agreed to refund me in full because the finance company stepped in the following week and said they would start fining RS Car Sales if they do not refund me as it is illegal to use any tactics that remove my right to leave an honest review.

So yeah it was terrible after care from RS Car Sales.

Honestly couldn’t fault these guys. From start to finish, the service was brilliant — friendly, professional, and genuine. They made the whole process really easy and stress-free.

The car was exactly how it was described online, super clean, and clearly well looked after. They took the time to go through everything with me and made sure I was happy before driving off. You can tell they actually care about their customers, not just the sale.

Would 100% recommend RS Car Sales to anyone looking for a decent car and proper customer service. Really happy with my purchase.

Bought a car just shy of 2 months ago, made the process very easy when turning up on the day and no hassle for a test drive, also helped with prior finance company taking excess money on settlement payment, went the extra mile even after the point of sale

Unsure where these good reviews below have come from but my experience with this company and especially Rory was horrific. After reserving the car the night before, I received a call from Rory the next morning and within 30 seconds he was using pressurising sales tactics to get me to sort the car finance out before even viewing or test driving the vehicle.

My offer of £1.6k below the asking price, which I thought was reasonable for the car given it was 10.3k miles over the average (according to AutoTrader) and almost 6 years old, was rejected and later questioned by Rory asking if I knew how much money he would make if he accepted that offer. After a bit of time spent talking over each other he then swore at me multiple times then hung up the phone.

I was at peace with paying the full amount for the car and to be honest, I probably will, just not for an emotionally driven person like Rory. Rory is everything wrong with salespeople and if you enjoy getting pressured into buying a car then he's your man. If you are like me and like to be treated with basic human respect then you would never turn to this man for a car and you should take your money elsewhere.

Sadly 1 star is the lowest rating you can give on here but he really deserves nothing. (Expect to read Rory's emotionally charged response below).

Great experience with these guys - really helpful and got me the perfect car, highly
Recommend

D YELLOW just bought my bmw 330e from rs car sales totally hassle free from the first phone call to driving it off there fore court. Very professional and informative about the car set it all up to my phone nice helpful test drive. All paperwork was finalised after test drive taxed me new car and off I went very happy with the service I received....

The guys were great, nothing has been any trouble,delivery from Glynn was seamless. Car is spot on, im so happy. Communication no problem, any messages replied to almost immediately. All done and dusted, more than happy to recommend, would certainly use them again !

We were very pleased with the service received at R S car sales. Staff were very helpful & pleasant & helped to make our purchase run smoothly. They gave us a good fare trade-in price for our old car & I am very happy with my nice new shiny Merc GLB.
Thanks guys!👍

I originally bought my 5 series BMW from RS in July 2024 and I've been very happy with it. I contacted RS a few days ago to ask if they'd like to buy the car back as I am upgrading. They offered a good price which I accepted and the car was collected this morning and the payment made immediately.

Very happy with the service, thank you guys.

Just had my Ford Focus ST delivered after seeing it online. At first I was a bit unsure about buying a car i haven't seen in person but with videos, photos and assurances from the dealer I went ahead with the purchase. The car was delivered with no issues and the car is excatly as advertised. Great service and complete honesty. Will be going back again for my next vehicle 👍.

The guys at RS car sales made my buying experience seem effortless from the first phone call to the point of collecting my new car , nothing was ever too much to be answered or organised. Then not the mention great after sales, couple of months into owning my new car I had a slight issue with a minor part which was resolved in one phone call. Will 100% be returning in the future

Just bought my 2nd car from R/S, always have the top spec vehicles, great customers service. Car was delivered and on my drive within 24 hours of purchase, delivery man was great.

Nice and easy process when originally going to visit the car, weren’t pushy in trying to sell the car either which is always good. Overall easy to deal with👍

I purchased a Mercedes glc from rs cars back in march of this year . The car was delivered to my but no warranty paper work saying that I had only 3 months,In July a fault came up saying ad blue tank empty but it was full as when I purchased the car I had filled it up with ad blue and only traveled 2k so called the team at rs cars and they just said its out of warranty . So no help from them . I was left with the repair cost.
Then since I received the car in march every month the tyre pressure light would appear with low pressure in one of my tyres . I’ve recently taken it for repair and was told that my car has been driving with run flats and standard tyres on which is not advisable as handling of the vehicle can be affected with potential loss of grip due to the run flats having stiffer tyre walls and respond to the braking and steering system in a different way to standard tyres as the tyre technician had notified me after inspection of my car and my insurance could be void due to modifications of the tyres So I emailed rs cars sales and asked them to rectify this problem as the car came with the tyres already on. I was told at first by Byron one of the team that Mercedes Benz don’t have run flats . Then I was told because I have owned the car for some months that it was NOT covered by warranty. But this problem has been with the car since I purchased it I’ve spoken with trading standards and have been advised to ask once more for the vehicle to be rectified by rs car sales before taking further action . SO PLEASE BE AWARE THAT AFTER SALES SERVICE IS VERY POOR AND HAVE YOUR PURCHASE CHECKED OUT BY THE AA .
In reply to your reply
It’s not been six months from time of sale as yet I brought the car on the 18 th of march 2025
No extended warranty was offered at time of sale and it’s not the problem that the tyres are different brands . The problem is that you put run flats with standard tyres which can be very dangerous and I put my children in the car for the past six months not knowing how dangerous the car can be when driving due to this
As for your unprofessional attitude in regards to the tyre technician and the remark that he is only there to make money then call Mercedes dealers yourselves and they will give you the same information that you should never put run flat tyres on the same car with standard tyres as it compromises the cars handling in a emergency situation and cornering at speed due to the side wall construction.

Also I will post the emails that Byron has sent me to show your future costumer what to expect when trying to rectify any problems that they will encounter with there purchase and the unprofessional manner to which he addresses to customers

Hi Dean,

Warranty does not cover punctures or tyres.

They don't come with run flat tyres either pal.

You're tyre technician is also misinformed as the tyres fitted as long as legal and the right size for the car are all thats needed insurance would never be cancelled if someone had some pirelli front tyres michelin rear tyres. Cars would not pass MOT would they if what he said was true.

It passed MOT pre sale and given we have not heard from you since purchase I trust the rest of the car is all good.
Many thanks

Byron

RS Car Sales Limited
In reply to your reply regarding that the car is safe please read the email that I have sent to rs cars as this will be going to trading standards with my case for you selling me an potentially unsafe vehicle

Nothing but perfection from Tom and the staff at RS Car Sales! The service received from them is one of the best. Smooth and quick purchase process from start to finish. I would come back again! 10/10

Tom went the extra mile all the way through the viewing/buying experience...always available promptly to answer queries...and delivered a first class service on behalf of RS Car Sales Tom and the rest of the team are very friendly and accommodating and made sure I had all my evidence in place for tax and insurance together with the invoice etc. Dale also adjusted the settings to suit me and explained all the buttons and gadgets to improve my driving experience. They have great deals in place (my extensive comparative analysis and due diligence was conducted) and I am happy with my purchase. I would not hesitate to purchase again in the future. Thank you Tom, Dale and extended RS Car Sales Team

23/04/2026 Just to add....I do have a sensor/radar fault to contend with and Toyota Main Dealers diagnostic is that car was damaged/ repaired on the front (not disclosed to HPI) ....but 7 months later I'm still waiting for the Toyota Main Dealer to get the budget to buy the recalibration tool to Fix? the problem..........life is too short.....I have read the negative reviews.....it is as it is....cars are mechanical and will have problems......these guys at RS are great....sometimes they have to be a bit "ruthless"...if they cave in to "pussys"....they won't be here in business to get you great deals....I would have no hesitation in rebuying again from RS! I love my Toyota "Panther" Supra....Thanks again TOM!

Bought a Mercedes CLA here two weeks ago—no issues so far.

Tom was very helpful. I was in and out

Very Helpful, lovely staff and great cars and prices

I bought the car and thought I was getting a good deal as it had everything I was looking for without breaking the bank. However, I’ve come to realise they plastered over the faults. There are multiple features in the car which they’ve covered over which cheap overlays which start to peel or the colour fades after being touched by a wet tissue! There are scratches which they temporarily cover that soon become apparent once it’s been through a car wash. I sincerely wish I had paid a little extra and bought the car from a more reputable seller and not some two-bit cowboy with the attitude of an angry toddler.

Avoid this place. One of the worst car-buying experiences I’ve had. From the start, staff were evasive and vague — like they didn’t want to be transparent. I tried multiple times to leave a deposit to secure a vehicle. They said they’d get back to me — they never did. I chased them daily, arranged a viewing for a specific date, followed up constantly… only to be told the car was sold.

To be clear — the car being sold isn’t the issue. That’s the nature of the business. But the way they handled it was unacceptable. After chasing repeatedly and clearly showing serious intent, they strung me along with no update, no confirmation, and clearly no intention of selling to me. It felt deliberate, like they just didn’t want to deal with me and would rather keep me waiting.

When you ask fair, basic questions about things like service history or condition, you're labelled as “tricky” and “hard to deal with.” Completely unprofessional. The negative reviews are accurate — their attitude comes across clearly, even on the phone.

They advertise cars that aren’t prepped or ready, just to generate interest, then go silent when it’s time to commit. A total time-waster.

Don’t be fooled by their “night edition” styling or cosmetic gimmicks. I’ve since had quotes — you can easily buy the spec you want from a proper, reputable dealer and have a wrapper do the rest for cheap. Sandblasting wheels, wrapping trims, replacing grilles — it’s all easy, affordable stuff. There’s no value in what they’re offering — it’s just dressed-up stock with poor service behind it.

I’ve now bought from a real dealership where the process was smooth, respectful, and professional. The difference is night and day. Save yourself the hassle — don’t waste your time with this company.

A company full of lies and decit. They clearly lied around aspects of the vehicle and not transparent.

BUY ELSEWHERE SAVE YOURSELF THE STRESS!

Appears from looking at the other responses - they have all the reasons in the book.