Brains Brewery Opiniones 

299
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Delicious Welsh beer from Brain's Brewery, delivered speedily and intact to an address in north London. Bought enough boxes to get the free delivery. Will have no problem finishing them before the exp... Ver más

Valorada con 5 estrellas sobre 5

Gives me the chance to enjoy my favourite beer the Rev James without having to go to Wales!

Valorada con 5 estrellas sobre 5

As an Exile it’s been a long, long wait to see Brains Beer available for online order and nationwide delivery. Other breweries seem to have managed this successfully and it was puzzling Brains hadn’t... Ver más

Valorada con 5 estrellas sobre 5

Always a pleasure to deal with. I have shopped here on numerous occasions, and every time the dispatch has been fast and efficient, matched only by a most reliable delivery service. Happy to offer Bra... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fábrica de cerveza

Escrito por la empresa

Brains is a regional brewery founded in 1882 in Cardiff, Wales, by Samuel Arthur Brain. Our beers are expertly brewed at the Dragon Brewery, a cutting-edge facility located in the heart of the nation's capital. We combine traditional brewing techniques with modern innovation to create a range of beers that are spot-on.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

299 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(299)

142 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent low alcoholic beer

Excellent low alcoholic beer. Best I've tasted for a long time. Will be ordering another case and drinking it when I come to Cardiff for Wales v South Africa in November. Hopefully it will be available at the Daffodil?

7 de agosto de 2025
Valorada con 1 estrellas sobre 5

Beware of the subscriptions!

In error I purchased, what was intended to be, a one off birthday gift as a monthly subscription.

I realised when I was billed the next month — by which point it was too late to cancel and I was alerted that my order was out for delivery.

There was nowhere on the website to update the order and cancel, so I emailed customer services immediately to cancel the subscription — no response.

Follow up with a phone call, the person confirms they’ve seen my email and the subscription will be cancelled. I follow up again with an email asking them to confirm this in writing, no reply. A further two emails, no reply. So now I’m waiting to see whether the same will happen this month as the only assurance I have is one conversation.

Generally, I think the entire experience was misleading. Usually with monthly subscription services you receive an email a few days in advance informing you that it’s set to renew, which Brains didn’t do. Additionally, I don’t know how I signed up for a subscription in the first place and think it must’ve been misleading. Finally, to keep ignoring a customer’s emails and not take two minutes to just confirm that it’s been actioned is beyond me — why? Terrible experience.

14 de julio de 2025
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Respuesta de Brains Brewery

Thank you for your feedback, we're genuinely sorry for the confusion and frustration caused by your recent experience.

While the subscription option is selected on the product page, we appreciate that it may not have been clear enough when purchasing a one-off gift. We're currently reviewing how this is presented to help prevent future misunderstandings.

We also want to let you know that we’ve now added the ability to notify customers 3 days before their subscription renews. We agree this is an important step to give customers more visibility and control.

We’re sorry again for the delay in responding to your email, that’s not the level of service we aim to deliver. Your subscription has been cancelled and no further charges will be made.

Thank you for bringing this to our attention.
The Brains Brewery Team

Valorada con 5 estrellas sobre 5

Dream Come True to Acquire!

Easy to contact, and they happily accommodated my rushed order since I was only visiting the country briefly. Suffice it to say, they fulfilled my neighbor’s 10-year pursuit of acquiring Brain’s Beer (it’s also his last name!).

22 de julio de 2025
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Respuesta de Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valorada con 5 estrellas sobre 5

Great beer

Great beer.
Great pubs
Great products

21 de julio de 2025
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Respuesta de Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valorada con 5 estrellas sobre 5

Happy customer …

Delivery was very quick and bottles packed very well .
Website is easy to navigate.
Purchase of beer was a gift for family member and they were very pleased with gift .I will definitely be ordering again .

21 de julio de 2025
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Respuesta de Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valorada con 5 estrellas sobre 5

Great quality t-shirt

Great quality t-shirt. Good quality embroidery.
And fantastic beer

14 de julio de 2025
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Respuesta de Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valorada con 5 estrellas sobre 5

Excellent beer and great service

Excellent beer and great service. Have purchased from them several times.

30 de junio de 2025
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Respuesta de Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valorada con 5 estrellas sobre 5

Brains dark

My brother was stationed at RAF st athan and loved the brains dark as he retired this year I decided to get him some. It was delivered on time for his retirement, he was delighted I can't thank you enough.

30 de junio de 2025
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Respuesta de Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valorada con 5 estrellas sobre 5

Arrived very quickly

Arrived very quickly. Great selection of beers

20 de junio de 2025
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Respuesta de Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valorada con 4 estrellas sobre 5

Love the beer but had few problems with…

Love the beer but had few problems with payment when credit card expired. Difficulty in updating Credit Card expiry date resulting missing one monthly consignment in needing to cancel and set up a new subscription! Shame.
Distraught husband 😬

17 de junio de 2025
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Respuesta de Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valorada con 5 estrellas sobre 5

Quick and easy process

Quick and easy process. And of course, lovely beer!

9 de junio de 2025
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Respuesta de Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

Valorada con 4 estrellas sobre 5

The beer is great but delivery is not so good

The beer is great, rich and full of flavour.
Parcel Force delivery isn’t so good, as they don’t have the facility to give delivery instructions, and their tracking system is not good. We had to wait for a second delivery attempt attempt before receiving the beer.

29 de mayo de 2025
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Respuesta de Brains Brewery

Your review is greatly appreciated! Thank you for your support! The Brains Brewery Team

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