I’ve always bought French pans, I thought I would buy British, I’m so glad I did, the pans are great, durable, great heat distribution easy to clean. However the service is exceptional! I had an issue... Ver más
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Ordered an oven tray, which arrived very quickly. However it was not in a good condition and we contacted customer service. The customer service team were incredibly responsive and apologetic, and imm... Ver más
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I spent about 6 months trying to get you to supply a 20cm saute pan, this proved to be beyond you and I finally cancelled the order last month. It was first ordered in December , the deposit was ref... Ver más
Excellent high quality frying pan & well worth the money- should last a lifetime : heats up quickly & cooks evenly : quite heavy but comfortable handle which stays cool : perfect size for 2 people.... Ver más
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Información sobre la empresa
Sobre Samuel Groves
Escrito por la empresa
Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham.
Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s.
Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house.
Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years.
Every range produced at our factory, we believe is the best you can buy, whether that’s our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.
Información de contacto
194 Waterloo Road, B25 8LD, Birmingham, Reino Unido
- 0121 764 7393
- sales@samuelgroves.com
- www.samuelgroves.com
4,1
Muy bueno
706 opiniones
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Ordered an oven tray
Ordered an oven tray, which arrived very quickly. However it was not in a good condition and we contacted customer service. The customer service team were incredibly responsive and apologetic, and immediately sent a replacement which arrived the next day. The quality of the replacement was flawless. Very satisfied with the experience and will be ordering again.
23 de septiembre de 2026
Opinión espontánea
Respuesta de Samuel Groves
Hi there, and thank you for your lovely review!
We’re so sorry the first oven tray didn’t arrive in perfect condition — that’s not the standard we aim for. We’re glad our customer service team could act quickly, send a replacement right away, and have it reach you the next day in flawless condition. Your satisfaction matters to us, and we appreciate the chance to make it right.
Thanks again for your kind words and for choosing us — we can’t wait to serve you again soon!
Kind regards,
The Samuel Groves Team
Great pans, exceptional service
I’ve always bought French pans, I thought I would buy British, I’m so glad I did, the pans are great, durable, great heat distribution easy to clean. However the service is exceptional! I had an issue with a lid, I enquired about replacing and was told that the lifetime guarantee meant they would send me a replacement lid! I have it now and I'm very happy.
16 de septiembre de 2026
Opinión espontánea
Respuesta de Samuel Groves
Thank you for trying our British-made pans after years with French cookware—and for sharing such a lovely review. We’re thrilled you’re enjoying the durability, even heat distribution, and easy clean-up. I'm sorry about the lid. We’re glad our lifetime guarantee did exactly what it’s meant to do, and that the replacement arrived quickly.
We really appreciate your support.
Happy cooking!
The Samuel Groves Team
6 months trying and pan never arrived
I spent about 6 months trying to get you to supply a 20cm saute pan, this proved to be beyond you and I finally cancelled the order last month.
It was first ordered in December , the deposit was refunded in February without explanation. I re-ordered in May and was given several delivery dates over the following three months none of which was fulfilled. I have had no explanation as to why you led me to believe you could deliver and no explanation as to why you couldn't. I wanted to support a British company!
A suggestion: if you can't deliver why not say so, instead of wasting my time over several months
14 de mayo de 2026
Quick and easy delivery
Quick and easy delivery. Excellent quality roasting tins and baking sheets. Easy to take care of. Very happy to buy good quality British products.
4 de mayo de 2026
Respuesta de Samuel Groves
Hi Sally,
Thank you so much for your lovely review! We’re delighted your order arrived quickly and easily. It’s great to hear you’re enjoying the quality of our roasting tins and baking sheets, and that they’re a breeze to care for. We’re proud to offer well-made British products, so your support means a lot.
Kind regards,
The Samuel Groves Team
Where do l begin
Where do l begin. Ordered 3 items including the 28cm urban professional domed lid triply on the 2nd of June. Sometime in July contacted them. They said it would be August. A week before end of August, I contacted again. They said they were having problems with the lid and it would be September. They did offer me a bigger size. Wasn't what l wanted or Ordered. So they gave me a refund. Did think l had gone on a fake site for a time. You know the August, then September lark. Before you know, it's October, November. For a split second you're thinking you'll never see your paid for ordered items, or the money back. In saying all that. They are a great British company. I think, ( l could be wrong ) they prioritise their high end clients and stores and residential customers are. sidelined. Got my refund today ( 29/08/2026 . No hard feelings. Wishing them all the best.
2 de junio de 2026
Opinión espontánea
Respuesta de Samuel Groves
Thank you so much for the lovely review! We’re thrilled to hear you’re enjoying your pan and that it arrived well packed. We really appreciate your patience—and we’re glad it was worth the wait. Happy cooking!
Long Wait Time for Product & Lack of Customer Service
I placed an order on July 31 and never received a shipping confirmation. When I proactively reached out to customer service on August 6, I was told delivery takes 58 working days—a massive timeline that was completely hidden and unstated prior to checkout. Given the ridiculous delay, I requested to cancel the order and attached the invoice.
However, on August 14, the sales department emailed me asking for my name and address—information clearly visible on the invoice attached to that exact email thread. The internal communication between their departments was incredibly sloppy, including confusion over a Purchase Order that wasn't even mine.
To keep things simple, I re-sent my details immediately, but received no response or confirmation of my refund. I followed up again on August 23—nine days later—only to get an automated reply stating the sales representative was on holiday for a couple of weeks with no alternative contact provided.
I am still waiting on my refund. The entire process was unnecessarily strung out, chaotic, and deeply unprofessional. There is zero regard for basic customer service or timely communication. Save yourself the headache and avoid ordering from Samuel Groves.
14 de agosto de 2026
Opinión espontánea
Respuesta de Samuel Groves
We are deeply sorry for the chaotic experience, the delivery times, and the lack of communication regarding your refund.
Although, we do state on our website to 'Please allow up to 58 working days for your order to be manufactured, dispatched and delivered. If the items included in your order are in stock, we will get your order dispatched the same day, providing your order is processed before 1pm GMT.' Please see https://www.samuelgroves.com/delivery_and_returns
Please email, enquiries@ugroupltd.com and share your full name and order number so we can directly locate your case and process your refund immediately.
Kind regards,
The Samuel Groves Team
Respuesta de Samuel Groves
Hi Roger,
Thank you so much for the 5-star review! We're thrilled to hear that your product arrived on time and met your expectations. Enjoy!
Best regards,
The Samuel Groves Team
Great product but very poor Customer Service
Great product but very poor customer service. Do not reply to emails or telephone (recorded message says they are working remotely). Exceptionally long delivery times.
19 de agosto de 2026
Opinión espontánea
Respuesta de Samuel Groves
Hi Sarah,
Thanks so much for the kind words about the product—we really appreciate it.
I’m really sorry for the frustration you’ve had with our customer service and delivery times. Not hearing back to emails or calls is understandably frustrating, and it’s not the experience you should have with us.
We were short-staffed recently, and your order was within the 58-day window, but that doesn’t lessen the inconvenience. We normally get back to our customers within 1–2 working days, and we’re working hard to get back to that standard.
Thanks again for your patience and for the kind feedback about the product.
Kind regards,
The Samuel Groves Team
A Thing of Beauty is a Joy Forever
One of my top best pans!
Super quick delivery
Beautifully designed and constructed
Weighted just right so handling with or without food is balanced just right.
Handle is comfortable and secure in the hand (does not spin)
Seems to heat evenly & quickly with a fast response to heat
18 de abril de 2026
Respuesta de Samuel Groves
Hi Nigel,
Thank you so much for the wonderful review! We’re thrilled to hear this is one of your top pans and that it arrived super quickly. It’s great to know the design and construction impressed you, the weight feels perfectly balanced whether the pan is empty or full, and the handle stays comfortable and secure without spinning. Hearing that it heats evenly, comes up to temperature fast, and responds quickly to heat changes is exactly what we aim for.
Thanks again for choosing us—and happy cooking!
Kind regards,
The Samuel Groves Team
A FRYING PAN WELL WORTH THE INVESTMENT
Excellent high quality frying pan & well worth the money- should last a lifetime : heats up quickly & cooks evenly : quite heavy but comfortable handle which stays cool : perfect size for 2 people.
Highly recommend Samuel Grooves : will not look beyond the company for future purchases of cooking pans.
[Only gripe not aware of getting notice of intended delivery : was on holiday & pan left under my front window behind a planter for 5 days ; outer box soaking but obviously stainless steel pan OK : Carrier needs to ne made aware if its big mistake -could have been indication to any would-be burglar that no one at.home. ]
4 de marzo de 2026
Respuesta de Samuel Groves
Hi Dee,
Thank you so much for the wonderful review and recommendation!
We’re thrilled to hear your frying pan is living up to expectations—heating quickly, cooking evenly, and feeling comfortable in hand even with its reassuring weight. Delighted it’s the perfect size for two and that you see it as a pan built to last.
I’m really sorry about the delivery experience while you were away. We’d never want a parcel to advertise an empty home. Please could you let me know which courier it was, so we can look into this for you?
Thank you again for choosing Samuel Groves and for your kind words. We look forward to helping with any future cookware—whenever you’re ready!
Kind regards,
THe Samuel Groves Team
Huge delay, poor communication
Pan arrived.
Looks beautiful
Further update.
You couldn't make this up.
After the nice response below, I was indeed contacted twice by email and promised shipping yesterday (Friday)
I emailed them at 5pm Friday to ask for the tracking number and got an automated response saying they had gone on holiday until early September.
Again, I suggest, an honest approach to delivery times with communication when delays occur. Don't just leave the client hanging.
Hand made items take time, and I believe anyone wanting to buy your products accepts that, what is not acceptable is the communication, it is letting your company down. Please try to introduce a revised system on receiving orders, of an estimated delivery date, a reminder system for delays and a revised delivery date for the customer which are achievable.
Previous review....
I ordered a very large copper induction frying pan.
After 4 and a half months I still have not received my order. You don't get any updates during the wait. I did expect a couple of months for delivery but this is...
After reminding them by email several times recently I was told it would be sent 3 weeks ago, it has not been.
I don't think they are deliberately being difficult, but they are clearly overwhelmed and should either limit taking orders or get a faster production process.
You cannot contact them by phone as it goes to an automated system that does not accept messages and they only communicate by email.
I saw their products in a shop and liked the quality and had planned on buying a full range but I am not truly convinced that is a good idea any more.
12 de agosto de 2026
Opinión espontánea
Respuesta de Samuel Groves
Hi, and thank you for sharing this.
I’m really sorry for the 4.5‑month wait on your large copper induction frying pan and for the lack of updates. Being told it would ship three weeks ago and then seeing no movement is understandably frustrating.
We’ve been overwhelmed with issues with machinery, and while our pans are hand-finished and take time, that’s an explanation—not an excuse. Our sales team have been liaising with you during this period and they will be contacting you again today.
For your order specifically, we can do one of the following—whichever you prefer:
• Prioritise and expedite your pan to provide with a update
• Process a full and immediate refund
Thank you for the kind words about our quality—you deserve an experience that matches it. We appreciate the chance to make this right and hopefully earn back your trust.
Kind regards,
The Samuel Groves Team
Respuesta de Samuel Groves
Hi Simon,
We’re so happy to hear you’re enjoying your products! Thanks for choosing us and for taking the time to share your experience.
Best regards,
The Samuel Groves Team
Ordered a carbon pan in April
Ordered a carbon pan in April, had several messages confirming delivery but even by August no pan and no refund. Previously had great service from them, not sure what has changed
8 de abril de 2026
Respuesta de Samuel Groves
Hi Eddie,
We’re really sorry about this. Waiting since April and receiving multiple delivery confirmations but no carbon pan or refund is absolutely not the experience we want for you.
We’re grateful you’ve had great service from us before, and we’re sorry we’ve fallen short this time. Please send us your order number via email to: sales@samuelgroves.com and let us know whether you’d prefer a full refund or a replacement sent on a priority service. We’ll sort it right away and confirm back with either tracking details or a refund receipt.
Thank you for flagging this, and again, our apologies for the hassle. We’re also reviewing what went wrong with the notifications so it doesn’t happen again.
Best regards,
The Samuel Groves Team
Chef’s Pan
Easy to order online. Pan arrived well packaged and has been in use nearly everyday day. Excellent quality and weight. Best of all made in England.
28 de marzo de 2026
Respuesta de Samuel Groves
Thanks for your review! We’re really thrilled ordering was easy, your pan arrived well-packaged, and it’s used daily. Delighted you love the quality, weight, and it’s proudly Made in England. Happy cooking!
Kind regards,
The Samuel Groves Team
Respuesta de Samuel Groves
Thanks for your wonderful review! We're thrilled you found ordering easy, service prompt, and the product high quality. We appreciate your support and look forward to serving you again soon.
Kind regards,
The Samuel Groves Team
10/10 to staff member Chantelle
Being on a tight schedule for our son’s 40th birthday staff member Chantelle went above and beyond to ensure his pan set arrived on time.
Our son is delighted with the set and has requested additional items for future Christmas and birthday presents.
7 de marzo de 2026
Respuesta de Samuel Groves
Thank you so much for your lovely review. We’re thrilled we could help make your son’s 40th birthday extra special.
We’re delighted to hear he’s loving it, and we’d be more than happy to help you add to his collection for future birthdays and Christmas. Just get in touch when the time comes.
Best regards,
The Samuel Groves Team
Great product!
Great customer sales team, and a wonderful product. So happy with this UK made item!
9 de junio de 2026
Opinión espontánea
Respuesta de Samuel Groves
Thank you for the wonderful feedback! We're so pleased you're happy with both our product and our sales team's service. We're proud to offer UK-made quality, and it's brilliant to hear it's hit the mark for you. Enjoy!
Kind regards,
The Samuel Groves Team
Excellent customer service
We ordered the stainless steel pan set on Monday and received them the Thursday of the same week, despite the website suggesting that we may have to wait longer. The pans are top quality and we are very pleased with them. Top service too, what more could you ask for?
4 de junio de 2026
Opinión espontánea
Respuesta de Samuel Groves
Hi Bob,
Thank you so much for taking the time to share your experience! We're thrilled to hear your stainless steel pan set arrived even sooner than expected! It's wonderful to know you're pleased with the quality of your pans and our service.
Kind regards,
The Samuel Groves Team
This was a birthday present for my…
This was a birthday present for my husband and he absolutely loves it. We are moving away from non stick and this is perfect. Worth the wait and worth every penny!
Thank you
4 de marzo de 2026
Respuesta de Samuel Groves
Hi Fiona,
Thank you for this lovely review! So pleased your husband loves his birthday gift and that it's perfect for your non-stick-free kitchen.
Here's to many delicious meals ahead with your new cookware! Happy cooking! 🍳
Kind regards,
The Samuel Groves Team
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