Sanctuary Bathrooms Opiniones 

1613
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Hi chose these products as they looked great on line albeit at a premium price, they arrived quickly and had ongoing communication re delivery times from Sanctuary The products are in deed o... Ver más

Valorada con 5 estrellas sobre 5

Great products, prices and communication from queries to dispatch. The delivery driver was really helpful too. Perhaps a phone call / message to give you a specific time slot would help but it di... Ver más

Valorada con 1 estrellas sobre 5

Very disappointing experience. I had a very small window in which to receive the goods, so I contacted the company in advance and timed my order based on the delivery timeframe they gave me. I... Ver más

Valorada con 5 estrellas sobre 5

The true definition of five star customer service !!! Big shout out to Matthew especially. On top of that, they stock a huge selection of brands and options - there's not much to fault them ✨️

Información sobre la empresa

  1. Proveedor para baños
  2. también en la categoría
  3. Reformas de baño
  4. Tienda de espejos
  5. Tienda de puertas para duchas

Escrito por la empresa

Sanctuary Bathrooms is not your normal Bathroom company. All of us here are passionate about providing our customers with the best service and prices we possibly can. Don't just take our word for it, why not have a read of just some of our testimonials from very satisfied customers. We are a family run, UK based, bathroom business with more than 25 years experience and many years as an established online bathrooms specialist, Sanctuary Bathrooms prides itself on offering a high standard of personalised customer service which is second to none. Sanctuary bathrooms specialise in the supply of high quality bathroom suites and quality items for your bathrooms. Our range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and everything you need for the bathroom.

sanctuary-bathrooms.co.uk

Escrito por la empresa


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 27% de las opiniones negativas

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4,4

Todas las opiniones

(1613)

345 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Quality products at very good prices

Clear and easy website to use, very good price point for the product I was after.
I felt delivery was slow though, had to phone a couple of times. Luckily it worked out okay but that would be the only down and I’d say leave a full week or more.
I would use again though as I’m delighted with the quality and price of my Vitra sink/vanity unit.

10 de agosto de 2026
Valorada con 4 estrellas sobre 5

Quality Bath Panel

Very happy with the Bath Panel, good quality just what we were looking for. Reason for 4 stars is item was not sent out in a timely fashion. Other than that would use again.

3 de agosto de 2026
Valorada con 5 estrellas sobre 5

Issue was resolved by a person

Order was held up due to the unavailability of one product. Was able to speak to someone and issue was resolved immediately by swapping to another product and order was dispatched. The ability to speak to someone was critical, as opposed to a bot or email which is all a lot of other companies offer

26 de julio de 2026
Valorada con 5 estrellas sobre 5

Ordering process easy and timely delivery

We have a very small bathroom so it was important to check dimensions before purchasing. Such details were not always present in the write up on the website but it was easy to ask a question and the answer was very prompt. Ordering process easy and timely delivery

27 de julio de 2026
Valorada con 5 estrellas sobre 5

Positive experience start to finish

Positive experience start to finish. Shortly after I had ordered the bath I had a call arranging delivery date. The bath is gorgeous and arrived quickly, it was well packaged and the delivery guy went out of his way to help get it to where I needed to store it.
Thank you

23 de julio de 2026
Valorada con 5 estrellas sobre 5

Fantastic customer service from start…

Fantastic customer service from start to finish. Our bathroom project was pushed back, and they were extremely accommodating, agreeing to hold the purchased stock until we were ready to proceed. There was an initial mix-up with the delivery, but this was rectified quickly and very professionally, with a next-day delivery arranged. Their flexibility, communication and willingness to help made the whole experience very easy. Highly recommended!

31 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gold taps and toilet seat

Excellent quality of products, packed well and delivered promptly. Also very good choice of products. Bought Heritage gold taps and toilet seat. No need for rather expensive next day delivery.

19 de julio de 2026
Valorada con 5 estrellas sobre 5

A great experience from Sanctuary…

A great experience from Sanctuary Bathrooms. Very professional and courteous customer service.
The products I ordered are exquisite and arrived on time with a friendly and respectful delivery service.
Sanctuary Bathrooms are my no. 1 company for bathroom products.
Tracy Keeley

20 de julio de 2026
Valorada con 5 estrellas sobre 5

Just perfect 5 stars..

Just perfect, ordered online had a phone call the next day asking which delivery day would be good for me.
Great price, and great customer service.
Will definitely order again from Sanctuary Bathrooms.

19 de julio de 2026
Valorada con 1 estrellas sobre 5

No aftersales support, left out of pocket

I recently purchased a range of Crosswater MPRO products from Sanctuary Bathrooms. A week after the the bathroom installed, I woke to find the room flooded. The leak was coming from the Crosswater tap.
I contacted Sanctuary Bathrooms right away and provided a video of the leak. I was informed this would be passed on to the manufacturer, as despite being my point of sale and contract holder, Sanctuary Bathrooms claims to have no responsibility to provide me with a fit for purpose product and this is solely the responsibility of the manufacturer.
Its been over 2 weeks and I have not heard anything back from either the manufacture or Sanctuary Bathrooms.
I have had to replace the flex hose at my own cost which was the cause of the leak. The crimped edge on the hose had failed under pressure.

Im now left out of pocket due to the damage caused by the leak as a result of a faulty product sold to me by Sanctuary bathrooms.

I would strongly recommend anyone to avoid this company.

23 de julio de 2026
Opinión espontánea
Logotipo de Sanctuary Bathrooms

Respuesta de Sanctuary Bathrooms

Good afternoon Neil,

I am sorry that you felt compelled to leave us a 1* review and that you are disappointed with the level of service received in respect of the leaking tap and effect on your bathroom. Please be assured that we would never want any of our customers to feel this way.

To respond to your comments, while the purchase is made from us, any concerns about product faults are sent to the manufacturer under the warranty terms. This is for them to identify, note and advise of the fault, and best advise us of a resolution and for them to log for their own internal use.

In terms of the communication, I can see that this was actioned immediately and sent to the supplier the same day as. I understand a member of our team has since reached out to explain both by phone (unable to get hold of you) and via email, that there was a system issue that affected visibility of your ticket, and also that the manufacturer did not respond in the timeframe we expected. We recognise that both of these issues are not mitigation, and I can see as part of that communication, we have also asked for you to furnish us with the costs involved in remedying the situation yourself so that we can find a satisfactory resolution & to address the inconvenience caused with the manufacturer. It would appear that we have had no further communication in respect of this offer since.

Although I do feel that we have helped at every juncture and with best interests at heart, I do understand that the elements causing the communication issues were not what we expect and we do apologise for that. If you can get in touch we'd love to assist in changing your perceptions of us.

Kind regards,
Mark

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