saturnmagic.co.uk Opiniones 

I initially left a positive review for Saturn Magic, previously orders have been absolutely fine (quick, packaged well and in good condition), never needed to contact them.

HOWEVER.

You never really know a company until you have an issue to resolve. Upon trying to check out a sought after item, I got an error on my browser every time I tried to check out. I messaged Saturn to ask why this might be happening and request that they hold my basket to allow me to check out. They suggested that I (as a previous customer who has had no issues checking out in the past), was using a bot or that their provider was doing it. This just isn't the case and (according to the community) seems to be the generic excuse that some poor quality retailers use when their site crashes to shift the blame onto the customer and allow them to not do anything about it.

Just goes to show what Saturn will do to their loyal customers. They have made no attempt to resolve the issue and of course now the item is sold out - lesson learned: Saturn don't care about you or whether you've spent money with them in the past. All they care about is money.

I probably won't be coming back unless they take steps to resolve this, in which case I will update my review out of fairness (but it's extremely doubtful they will given the above).

Ordered 2 items paid for next day delivery. To find out both items were on a spo. So might as well have had normal delivery. Nothing on their site that they don’t actually stock everything on their website. If I’d known this I’d have gone elsewhere. When I used the contact us section of the website to complain I ironically was met with a pop up from the site saying they’d be In touch asap as they don’t like to leave customers waiting. Only then to find an automatically generated email in my inbox saying that an actual member of staff would respond to this enquiry within 48 hours lol! I’m certainly not using them ever again I don’t care if the products arrive personally delivered from the trick creator themselves absolutely shocking website. Do not use at all go to Monster magic or Alakazam or sleight co or twisted minds magic for much better service

Ordered at 4pm on Friday which is past their cut off at 3pm, was informed the product would be made ready to ship on the following Monday, was extremely pleased when the item was then delivered Sunday. Many thanks for the prompt delivery.